Tier Two Technical Support

Location

Aberdeen Proving Ground, MD (onsite)

Salary

USD 120,001 - 160,000 per year

Experience

Minimum 3 years of relevant IT and information assurance experience

Education

Bachelor's Degree in Information Technology or Computer Science

Responsibilities

• Provide real-time technical support for C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP, using remote access and specialized diagnostic tools as required
• Support TSIG as a system of systems comprising persistent, non-persistent, and survey SIGINT components with a novel network transport layer
• Deliver system and network troubleshooting with advanced diagnostics and anomaly resolution
• Resolve escalated Tier 1 tickets to restore operations
• Perform system recovery activities such as reboots and restoration after network or power outages
• Restart mission system services and operating system services as needed
• Create dataflow issue tickets and coordinate with external dataflow partners for problem resolution
• Validate and troubleshoot RF data and related applications
• Conduct network and application-level troubleshooting when RF is unavailable to sensor software
• Collaborate with analysts to enable or troubleshoot specific signal detection and collection
• Coordinate Field Support Representative (FSR) support for touch labor
• Track and report hardware problems
• Respond to Cyber Security Alerts and implement required actions
• Respond to System Alerts and initiate the prescribed response plan

Requirements

• Bachelor's degree in Information Technology or Computer Science, or an equivalent technical Bachelor’s degree with nine years of total experience; or 3-5 years of direct IT and information assurance experience; or other relevant disciplines, with additional years of experience substituting for a degree
• IAT II Level certification aligned with DoD 8570
• Certifications such as Linux+, Microsoft Windows Certified Administrator, or Red Hat Certified Administration
• Experience with Windows and Linux operating systems
• Fundamental understanding of virtualization and containerization technologies (KVM LKVM, ESXi, Hyper-V, Docker, Podman, Kubernetes)
• Requires a TS/SCI security clearance to begin and maintain employment; a current Counterintelligence (CI) polygraph or higher is required; dual citizenship is disqualifying
• 3 to 5 years of IT and information assurance experience, including industry development contracting or DoW background
• Ability to read and interpret network and electronic diagrams and troubleshoot system errors
• Ability to create, manage, resolve, escalate and close ITSM tickets using tools such as JIRA Service Management or I-Help
• Proficiency with Microsoft Office tools
• Ability to build and maintain relationships with stakeholders at all levels
• Experience with Red Hat Linux
• Knowledge of SELinux security
• Knowledge of ACL security
• Knowledge of PAM
• Bash scripting
• Puppet
• YAML
• TCP/IP networking
• DHCP server on Linux
• DNS server on Linux and Windows
• PXE and Anaconda provisioning
• Active Directory
• Niagara Files
• Public Key Infrastructure

Technologies

• Red Hat Linux
• Linux
• Windows
• LKVM
• ESXi
• HyperV
• Docker
• Podman
• Kubernetes
• SELinux
• ACL
• PAM
• BASH
• Puppet
• YAML
• TCP/IP
• DHCP
• DNS
• PXE
• Anaconda
• Active Directory
• Niagara Files
• Public Key Infrastructure
• JIRA Service Management
• I-Help