Endpoint Configuration Manager

Endpoint Configuration Manager Support Jobs

2 jobs found

Today

Help Desk Support

Beacon Technologies Madison, WI

Madison, WI

Today

$16 - $18/hr Contract Customer Support Device Management End User Support

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Job Description

Beacon Technologies is hiring an IT Help Desk II Technician for a hybrid contract role in Madison, WI. You will support an enterprise environment with a balanced 50% onsite / 50% remote schedule, including structured onboarding on site and the opportunity to work across desktop, mobile, and Microsoft 365 support.

What you’ll do

Act as the primary point of contact for end users needing technical assistance through phone, email, ticketing systems, and walk-up support.
Troubleshoot and resolve hardware, software, and connectivity issues using established support procedures.
Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Manage assigned tickets and service requests to support timely turnaround.
Deploy, configure, and support desktop computers, laptops, and mobile devices, including associated software.
Perform computer imaging, software installations, and post-deployment configuration.
Support Microsoft 365 applications and related productivity tools.
Create, update, and maintain knowledge base articles and technical documentation.
Spot documentation gaps and contribute to improved support processes and knowledge sharing.
Provide guidance and assistance to team members as needed.
Support endpoint security and device management initiatives.

Skills and experience needed

Minimum 3 years of experience in Help Desk, Desktop Support, or Technical Support.
Hands-on support experience with Windows 11.
Hands-on support experience with Microsoft 365.
Hands-on support experience with Apple mobile devices (iPhone/iPad).
Experience with software installations, deployments, and troubleshooting.
Strong understanding of desktop support best practices and customer service principles.
Ability to diagnose and resolve technical issues independently.
Excellent communication, problem-solving, and customer service skills.
Ability to prioritize work and manage multiple tasks effectively.
Ability to lift and move equipment weighing up to 40 pounds.

Tools you’ll work with

Windows 11
Microsoft 365
Apple mobile devices (iPhone/iPad)
Microsoft Teams
Microsoft Intune
Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM)
Jira Service Management

Contract details

Location: Madison, WI (Hybrid), with at least 50% onsite requirements.
Schedule: Typical alternating weeks of one week onsite / one week remote. Additional onsite attendance may be required based on business needs. Initial onboarding and training will be conducted onsite for approximately 2 to 3 weeks.
Duration: Contract through June 30, 2027, with potential extensions.
Pay: $16 to $18 per hour.
Residency: Must be a current Wisconsin resident. Relocation is not available.

Preferred qualifications

Experience with Jira Service Management.
Experience supporting Microsoft Teams.
Experience supporting Microsoft Intune.
Experience supporting Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM).
Scripting or automation experience.
Experience creating and maintaining technical documentation and knowledge base articles.
Familiarity with endpoint security practices and device management.

Interview process

Microsoft Teams interview with audio and video participation required.

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Today

Help Desk Support

viva Madison, WI

Madison, WI

Today

$23 - $28/hr Full time Apple Ios Application Support Customer Support

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Job Description

Support and Tier 2 style troubleshooting for Microsoft 365, with a hybrid on-site and remote schedule.

Responsibilities

Act as the first point of contact for technical assistance via phone, email, ticketing system, and walk-ins
Log and document all customer interactions in the ticketing system
Conduct remote troubleshooting using diagnostic techniques and targeted questions
Handle and manage assigned tickets in a timely manner
Use issue details to determine the best resolution path for each case
Develop and modify Knowledge Base documentation to support consistent internal support
Use and review existing Knowledge Base articles to identify documentation gaps and update content as needed
Support PC and mobile deployments, including software installation and assistance with new devices
Perform computer imaging and complete post-image configuration
Record events and problems and maintain resolution logs
Support Tier 2 responsibilities as needed based on technical complexity

Requirements

Minimum 3 years of relevant help desk experience
3–5 years experience working in a help desk environment
Proven experience troubleshooting and delivering established support practices and procedures
Strong knowledge of computer systems and mobile devices
Proven experience as a help desk technician
Ability to diagnose and resolve basic technical issues
Proficiency with Microsoft 365 suite, Microsoft Teams, and Microsoft Intune
Proficient with iOS and iPadOS devices
Detail oriented and able to maintain confidentiality
Ability to work with minimal supervision
Customer-oriented and patient communication style
Hybrid availability alternating weekly between on-site and remote

Technologies

Microsoft M365
Microsoft Teams
Microsoft Intune
Windows 11
iOS
iPadOS
Microsoft Endpoint Configuration Manager

Nice to Have

Jira Service Management
Scripting and automation techniques
Experience reviewing, maintaining, and contributing to Knowledge Base articles

Schedule and Other Notes

Hybrid role requiring at least 50% onsite work
Generally alternates one week onsite and one week remote
Additional onsite work may be required during otherwise scheduled remote weeks
Initial onboarding expected to be onsite for the first 2–3 weeks
Occasional travel to other locations is extremely rare
Must be able to lift computers and related equipment up to 40 pounds
With the exception of being assigned to other locations as needed for business requirements

Location: Madison, WI (hybrid) • Pay: USD 23–28 per hour • Experience: 3+ years • Position Type: Help Desk II level support with Tier 2 responsibilities as needed

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