Fiber Testing Support Jobs

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4d ago

Desktop Support Technician

Leidos Philadelphia, PA

Philadelphia, PA

4d ago

$31 - $35/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Leidos is seeking a mid-level Desktop Support Technician to support a government site in Philadelphia, onsite. This role provides desk-side IT support and troubleshooting and repair of IT devices as part of the Leidos Field Services team.

Leidos is an industry and technology leader delivering smarter digital and mission-focused solutions to government and commercial customers. Headquartered in Reston, Virginia, the company employs about 47,000 people worldwide and reported roughly $16.7 billion in revenue for the fiscal year ended January 3, 2025.

Responsibilities

Coordinate and close customer tickets according to established Service Level Requirements (SLRs).
Adhere to ticket-handling guidelines to ensure consistency and quality.
Diagnose and resolve user computer issues, including hardware and software concerns.
Complete customer-related tasks within the designated timelines.
Troubleshoot and repair local and networked Multi-Function Devices, printers, and other hardware components.
Assist other technicians in resolving complex issues.

Requirements

US citizen with a DoD Secret clearance.
High school diploma with 4+ years of relevant experience; additional related education or certifications may be considered in lieu of experience.
DoD 8570 IAT Level II: Security+ or higher certification.
Demonstrated expertise in IT Enterprise Operations.
Experience with Microsoft Windows OS, Windows 11.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Basic network troubleshooting skills.
Excellent customer service skills.
Excellent oral and written communication skills.

Technologies

Microsoft Windows OS (Windows 11)
HP Service Manager
Remedy
OTDR (optical time-domain reflectometer)

Benefits

Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

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