Philadelphia, PA

Support Jobs in Philadelphia, PA

20 jobs found

Include remote jobs

2d ago

Technical Support - Woodshop

NextFab Philadelphia, PA

Philadelphia, PA

2d ago

$25 - $35/hr Contract CNC Cnc Machining Digital Fabrication

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Job Description

Temporary, part-time onsite technical support role within a woodshop environment at NextFab (Philadelphia, PA).

Responsibilities

Provide technical assistance to NextFab members, including teaching and informal instruction
Oversee safety in the shop and supervise safe equipment use
Enforce NextFab safety, courtesy, and access policies
Maintain cleanliness and organization throughout the shop
Keep shop tools and equipment in safe, functional condition
Maintain a high level of competence with woodshop tools and related processes
Complete occasional other duties as requested by management

Requirements

Experience working in a technical environment
Woodworking or metalworking experience is required
Thorough understanding of wood working OR metal working tools, techniques, and terminology
Experience with digital fabrication and/or laser cutting is a plus
CNC experience is a plus
Strong problem-solving skills
Customer service experience is a plus
Ability to understand and follow simple oral and written directions
Ability to work well with others

Technologies

CNC
Digital fabrication
Laser cutting

Education & Experience

High school diploma or equivalent and two years of woodworking experience, or
Completion of a vocational or apprenticeship program in woodworking or metalworking, or
Three years of experience in woodworking or metalworking, or
A satisfactory combination of experience is required

Work Location & Schedule

Onsite (in person)
Philadelphia, PA
Part-time / contractor position
Non-exempt / hourly role
Evening and weekend hours required

Compensation

$25.00 - $35.00 per hour
Metalworking experience: 2 years (preferred)
Woodworking experience: 2 years (preferred)

Physical Requirements

Must be able to lift 25-50 pounds at times
Prolonged periods standing and sitting in a shop environment
Full range of physical motion required to operate manual and electric power tools

Benefits

Tools provided

Other Duties

Job duties may change at any time with or without notice
Description does not cover all activities that may be required

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5d ago

Technical Support Engineer

Aveva Philadelphia, PA

Philadelphia, PA

5d ago

$57k - $115k/yr Full time Api Integration Application Support Customer Support

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Job Description

Technical Support Engineer II supports customers by resolving complex technical issues, strengthening team capability, and improving support operations.

Responsibilities

Complete a structured onboarding and product ramp-up program through classroom training, customer interactions, facility visits, and hands-on experience.
Develop deep familiarity with the software portfolio, customer environments, and company culture.
Lead resolution of complex customer technical issues remotely (phone, email, web) and on-site when required.
Serve as a trusted technical advisor for customer environments.
Mentor and develop junior team members via knowledge sharing, case collaboration, and acting as an internal instructor or job trainer.
Instruct customers to maximize value from the software through public training classes.
Analyze customer support data and trends, then communicate insights to account teams and customers to enable proactive solutions.
Join customer meetings with Sales, Product, Services to provide technical advice, guidance, and escalation leadership.
Collaborate cross-functionally with Product, R&D, and Services to deliver and continuously improve the customer experience.
Own support projects or processes, identifying and implementing improvements that enhance team performance and customer outcomes.
Continuously deepen technical expertise across the AVEVA software portfolio and related industry technologies.

Requirements

Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues.
Capability to create innovative solutions for complex technical problems.
Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows.
Strong analytical skills to interpret support data and communicate findings to technical and non-technical audiences.
Customer-facing excellence with a service mindset and desire to help people succeed.
Enthusiasm for technical problem-solving with attention to detail and comfort navigating ambiguity.
Excellent written and verbal communication skills.
Self-motivated with the ability to work independently while contributing to a collaborative team environment.
Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field.
1-3 years of experience in a technical support, customer-facing technical, or related role.

Technologies

SQL
Scripting languages
APIs
Web services

Benefits

Flex work hours
20 days PTO rising to 25 with service
Three paid volunteering days
Primary and secondary parental leave
Well-being support
Medical
Dental
Vision
401K

Nice to have

Experience with industrial software, SCADA, data historians, or operational technology (OT) environments.
Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).
Additional language skills, specifically Spanish, Portuguese, or French.
Experience mentoring or training others in a technical environment.

Hybrid working

Hybrid arrangement at AVEVA.
Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of working hours.
Some roles may be fully office-based depending on work scope.
Certain roles supporting specific customers or markets may be remote.
Working arrangement for this position will be confirmed during the hiring process.

Hiring process

Submit a cover letter and CV through the application portal.
AVEVA is committed to recruiting and retaining people with disabilities.
Let AVEVA know in advance if reasonable support is needed during the application process.

About AVEVA

Global leader in industrial software with more than 6,500 employees in over 40 countries.
Solutions used by thousands of enterprises across energy, infrastructure, chemicals, and minerals.
Focus on sustainability and inclusion across operations, culture, and core business strategy.

Location: Philadelphia, PA (hybrid) · Compensation: USD 56,600 - 115,000 per yearly · Minimum experience: 1 year · Education: Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field

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13d ago

Technical Support Specialist/Data Ops

Wipro Limited Philadelphia, PA

Philadelphia, PA

13d ago

$25k - $50k/yr Full time Customer Support End User Support Help Desk Support

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Job Description

At Wipro Limited, this onsite Technical Support Specialist/Data Ops role supports process-driven transactions and helps ensure client issues are resolved within required service timelines. You will handle incoming requests, troubleshoot questions, document outcomes, and escalate serious cases when they cannot be resolved within the agreed SLAs.

Role purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Responsibilities

Support the process by managing transactions according to required quality standards
Field incoming help requests from clients via telephone and/or email in a courteous manner
Document end user identification details, including name, department, contact information, and the nature of the problem or issue
Update your availability in the RAVE system to help maintain productivity
Record, track, and document each query, including problem-solving steps and successful and unsuccessful resolutions
Follow standard processes and procedures to resolve client queries
Resolve client queries according to the SLAs defined in the contract
Use and maintain internal knowledge bases, resources, and frequently asked questions to support effective resolution
Identify and learn relevant product details to improve client interaction and troubleshooting
Document and analyze call logs to recognize recurring trends and help prevent future problems
Maintain and update customer self-help documents to improve resolution speed
Identify red flags and escalate serious issues to the team leader when resolution is delayed
Ensure all required product information and disclosures are provided to clients before and after call/email requests
Avoid legal challenges by complying with service agreements
Deliver excellent customer service through diagnosis and troubleshooting
Support product use by guiding users through step-by-step solutions
Assist clients in navigating product menus and understanding product features
Maintain logs and records of all customer queries as per standard procedures and guidelines
Accurately process and record incoming calls and emails using designated tracking software
Offer alternative solutions where appropriate, with the goal of retaining customers and business
Organize ideas and communicate oral messages effectively for different listeners and situations
Follow up and schedule call backs to capture feedback and support compliance to contract/SLAs
Build capability to support operational excellence and maintain strong customer service for the existing account/client
Participate in product training to stay current with features, changes, and updates
Enroll in product-specific training and other trainings based on client requirements or recommendations
Partner with team leaders to brainstorm training themes and learning needs
Update job knowledge through self-learning and maintaining personal networks

Requirements

Mandatory Skills: Geographic Information Systems (Maps)

Technologies

RAVE

Performance parameters

No. of cases resolved per day
Compliance to process and quality standards
Meeting process level SLAs
Pulse score
Customer feedback
Productivity, efficiency, absenteeism
Training hours
No. of technical training completed

Benefits

Full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options

Location: Philadelphia, PA (onsite)
Salary: USD 25,000 - 50,000 per year

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15d ago

Animal Shelter Help Desk Community Coordinator

ACCT Philly Philadelphia, PA

Philadelphia, PA

15d ago

Up to $19/hr Full time Customer Service Customer Support Help Desk Support

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Job Description

Join ACCT Philly as an onsite Help Desk Community Coordinator and be a key first contact for surrender-related inquiries, support requests, and pet retention resources.

Responsibilities

Manage multiple channels at once, including live visitors, phone calls, and web-based inquiries, with professional and courteous customer service
Review surrender inquiries and connect clients with support when possible, or forward requests to the ACCT Community Support team to support next-step intake
Provide guidance to clients with questions about animal-related issues, including cases where clients may be at risk of surrendering a pet
Guide clients through a structured problem-solving process to identify best options while keeping clients engaged and committed
Make real-time decisions about appropriate next steps for support and elevate to higher-level decision makers when necessary
Use creative, outside-the-box thinking to respond to unique and varied client situations
Maintain excellent, client-centric communication and attitude at all times
Follow up with clients to support long-term success
Greet clients when they arrive and determine whether they can receive support
Coordinate with the ACCT Community Support team to triage client needs as needed, helping manage crowds and support high customer satisfaction
Facilitate and support the ACCT Philly Pet Pantry as needed
Enter animal and client details into the relevant software system promptly to create a complete file for each inquiry
Answer phones and check voicemails on an ongoing basis for timely responses
Update client data and case files as necessary
Coordinate with ACCT management to ensure availability of supplies, reference materials (for example, flyers), and other relevant items
Keep work areas well maintained by tidying and cleaning routinely and as needed
Participate in community-focused events such as vaccine/microchip clinics, pet pantry events, or other activities connecting pet owners with services
Deliver services to clients who face barriers to accessing support when needed
Support client-facing operations through other duties as assigned
Comfortably work with a variety of animals, including non-traditional species, with differing medical and behavioral conditions

Requirements

Passion for ACCT Philly’s mission and the ability to articulate it effectively
Strong interpersonal and organizational skills
Enjoy interacting with people from a variety of backgrounds and experiences
Commitment to equitable and inclusive practices and an inclusive interaction style
Upbeat, engaging personality
Maturity and discretion
Comfort making decisions in the moment
Comfort working with clients who may be emotionally escalated
Motivated self-starter who can work independently and as part of a team
Ability to shift between priorities and changing activities
Demonstrated ability to communicate effectively both orally and in writing
Flexibility to adjust work schedule or flow to meet organizational needs
Ability to possess or develop deep knowledge of the city of Philadelphia
Belief that diversity, equity, and inclusion are essential
High school diploma or equivalent required
Spanish language proficiency preferred

Benefits

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Environment

ACCT Philly is open to the public 10am to 6pm daily, including weekends and holidays
Potential for up to 300 public interactions per day, including with volunteers and rescue partners
Fast-paced environment with exposure to odors and high levels of noise
CNKP is described as a community resource with many daily inquiries, high visibility, and high expectations of excellence

Education and Work Experience

High school diploma or equivalent required
1 year experience in client services and/or community facing roles is a plus

Job Type and Pay

Full-time
Pay: Up to $19.11 per hour

Work Location

Onsite in Philadelphia, PA

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18d ago

Technical Support Specialist/Data Ops- Philadelphia (weekends)

Wipro Limited Philadelphia, PA

Philadelphia, PA

18d ago

$17+/hr Full time Data Collection Dataops End User Support

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Job Description

The Technical Support Specialist/Data Ops role is an onsite position in Philadelphia focused on dependable data collection and basic technical troubleshooting. The schedule includes weekend coverage, supporting smooth participant transitions and strong data quality in accordance with established SOPs.

Location

800 John F Kennedy Blvd, Philadelphia, PA 19107 (onsite only)

Schedule

5 days per week, including weekend coverage
2 consecutive days off per week

Role Summary

In this position, you will collect, validate, and process data according to approved SOPs and quality standards. You will also troubleshoot basic issues and help maintain data accuracy, completeness, and confidentiality. Operational concerns and participant-related issues must be escalated promptly.

Key Responsibilities

Perform data collection activities using approved SOPs and quality standards.
Ensure participant interactions remain professional, welcoming, and customer-focused.
Maintain data accuracy, completeness, and overall data quality throughout the collection process.
Follow all security, privacy, and confidentiality requirements for sensitive information.
Monitor participant schedules and support efficient transitions to maintain study throughput.
Troubleshoot basic software, hardware, network, and Mac OS issues.
Escalate operational, technical, safety, or participant concerns promptly.
Keep the workspace clean, organized, and professional.
Document activities, incidents, and operational findings accurately.
Support continuous improvement efforts and provide feedback on process enhancements.
Complete required compliance and training tasks on time.
Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
Maintain attendance, punctuality, and schedule commitments.

Required Qualifications

High School Diploma or GED
Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field
Experience diagnosing and resolving software and hardware issues
Ability to work independently with consistently high productivity
Ability to manage multiple priorities in a fast-paced environment
Ability to maintain professionalism under pressure
Reliable attendance and punctuality record
Ability to follow written procedures and work instructions consistently

Technologies and Skills

Mac OS
Geographic Information Systems (Maps) (Mandatory skill)

Preferred Qualifications

Experience working with Mac OS environments
Experience in data collection, research, laboratory, or technology-related operations
Understanding of quality assurance and process compliance principles
Experience handling confidential or sensitive information

Work Authorization

US Citizen or US Green Card only

Compensation

$17.79/hr
Expected compensation range: $25,000 to $50,000

Benefits

Full range of medical and dental benefits options
Disability insurance
Paid time off, inclusive of sick leave
Other paid and unpaid leave options

Additional Notice

Some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

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1mo ago

Technical Support Engineer - UPS

Rise Technical Recruitment Limited Philadelphia, PA

Philadelphia, PA

1mo ago Closed

$125k - $150k/yr Full time Customer Support Field Service Hardware Support

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

Rise Technical Recruitment Limited is hiring a Senior Service Technician (UPS) to support UPS technicians and customers through an escalation process, while strengthening the capability of the service team. This hybrid role is focused on hands-on troubleshooting, coaching, and helping build a national UPS service offering as the business scales.

Working around the Philadelphia area, you will split your time between remote support and local site visits, providing technical guidance when complex issues arise and supporting technicians with UPS maintenance and service best practices. There is also a clear progression route toward a Regional Service Manager position.

Key Responsibilities

Deliver technical support to UPS technicians and customers, acting as an escalation point for complex issues
Train and coach technicians on UPS maintenance and service best practice
Work in a hybrid setup (approximately 50/50), with local customer site support as required
Help support the growth of a new UPS service arm as the organization expands nationally
Operate within a role that includes a clear progression route toward Regional Service Manager

Requirements

Strong background in UPS maintenance/service with hands-on troubleshooting experience
Comfort supporting others through technical coaching, guidance, and customer-facing communication
Based around the Philadelphia area and able to travel locally to customer sites

Compensation and Benefits

$125,000 - $150,000 per year plus bonus
Route to Regional Service Manager
External OEM Training
Hybrid working model

Location: Philadelphia, PA (hybrid)

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1mo ago

Help Desk Analyst

InspiriTec Philadelphia, PA

Philadelphia, PA

1mo ago Closed

$17 - $17/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

InspiriTec is hiring a Help Desk Support Analyst for the Pennsylvania Medical Marijuana Help Desk program. This full-time hybrid role combines phone support with access to a knowledgebase and a web-based ticketing system. You will assist patients or caregivers who reach out with technical concerns, helping guide them to the right solutions and documenting what you do along the way.

Location: Philadelphia, PA (hybrid). Office locations are available in downtown Philadelphia and Wyomissing, PA, with work from home options for evening shifts.

Compensation: $17.00/hour.

Schedule and shift options

7:00 AM - 3:30 PM, Monday through Friday (with weekend availability).
12:30 PM - 9:00 PM, Monday through Friday (with weekend availability).

This is a 40 hours per week position. The schedules run Monday through Sunday, with two days off during the week. Contract hours of operation are 7:00am - 9:00pm, with weekend coverage as applicable.

What you will do

Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
Use the knowledgebase and other available resources to provide solutions or recommended next steps.
Document calls, including the steps taken, in a web-based ticketing system.
Complete other duties as assigned.