Desktop Support Technician

Leidos is seeking a mid-level Desktop Support Technician to support a government site in Philadelphia, onsite. This role provides desk-side IT support and troubleshooting and repair of IT devices as part of the Leidos Field Services team.

Leidos is an industry and technology leader delivering smarter digital and mission-focused solutions to government and commercial customers. Headquartered in Reston, Virginia, the company employs about 47,000 people worldwide and reported roughly $16.7 billion in revenue for the fiscal year ended January 3, 2025.

Responsibilities

• Coordinate and close customer tickets according to established Service Level Requirements (SLRs).
• Adhere to ticket-handling guidelines to ensure consistency and quality.
• Diagnose and resolve user computer issues, including hardware and software concerns.
• Complete customer-related tasks within the designated timelines.
• Troubleshoot and repair local and networked Multi-Function Devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

Requirements

• US citizen with a DoD Secret clearance.
• High school diploma with 4+ years of relevant experience; additional related education or certifications may be considered in lieu of experience.
• DoD 8570 IAT Level II: Security+ or higher certification.
• Demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows OS, Windows 11.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Technologies

• Microsoft Windows OS (Windows 11)
• HP Service Manager
• Remedy
• OTDR (optical time-domain reflectometer)

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement