Technical Support Associate (Fiber)

Cleerline Technology is seeking a Technical Support Associate (Fiber) to join its Missoula, Montana team on site. This role provides first-line fiber troubleshooting, guides testing procedures, and keeps CRM records up to date, while also supporting product training and representing the company at field events and customer visits.

Job Details

• Location: Missoula, MT (onsite)
• Salary: USD 35 - 45 per hour
• Minimum experience: 3 years
• Job title: Technical Support Associate (Fiber)
• Company: Cleerline Technology

Responsibilities

• Handle initial technical support by triaging reported issues, resolving when possible, and escalating when necessary via phone, chat, or email
• Troubleshoot fiber link problems, including loss budgets, connector quality, and interpretation of test equipment
• Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
• Maintain accurate records in the CRM
• Assist with product training
• Develop Training Guides and Troubleshooting Documents
• Represent Cleerline in the field during events and customer visits

Requirements

• Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
• Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
• Experience with CRM or ticketing systems
• Experience with fiber optic test equipment
• Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
• BICSI, FOA, or equivalent fiber optic industry certification
• Bilingual - Spanish is a plus

Technologies

• CRM

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• 401(k) plan (Safe Harbor, 3%)

Core Values

• Ambitious
• Curiosity
• Fun
• Integrity
• Continuous Improvement
• Partnership

Your contribution to Cleerline

Technical Support

Training Support (Growth Opportunity)

• Assist with product training
• Develop Training Guides & Troubleshooting Docs
• Represent Cleerline in the field (events, customer visits)

Your Experience

• Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
• Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
• Experience with CRM or ticketing systems
• Experience with fiber optic test equipment
• Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
• BICSI, FOA, or equivalent fiber optic industry certification
• Bilingual - Spanish is a plus

About Cleerline Technology Group

Cleerline manufactures single-mode and multimode fiber optic cables designed to outperform traditional fiber. With our patented SSF™ and BendSafe® technologies, our products deliver superior strength, flexibility and reliability. Unlike traditional fiber that can be fragile and prone to break under stress, Cleerline's process reinforces the glass itself to provide industry-leading bend performance and durability.