Support Jobs in Missoula, MT

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Technical Support Associate (Fiber)

Cleerline Technology Missoula, MT

Missoula, MT

Today

$35 - $45/hr Full time CRM Customer Support Fiber Optic

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Job Description

Cleerline Technology is seeking a Technical Support Associate (Fiber) to join its Missoula, Montana team on site. This role provides first-line fiber troubleshooting, guides testing procedures, and keeps CRM records up to date, while also supporting product training and representing the company at field events and customer visits.

Job Details

Location: Missoula, MT (onsite)
Salary: USD 35 - 45 per hour
Minimum experience: 3 years
Job title: Technical Support Associate (Fiber)
Company: Cleerline Technology

Responsibilities

Handle initial technical support by triaging reported issues, resolving when possible, and escalating when necessary via phone, chat, or email
Troubleshoot fiber link problems, including loss budgets, connector quality, and interpretation of test equipment
Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
Maintain accurate records in the CRM
Assist with product training
Develop Training Guides and Troubleshooting Documents
Represent Cleerline in the field during events and customer visits

Requirements

Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems
Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification
Bilingual - Spanish is a plus

Technologies

Benefits

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
401(k) plan (Safe Harbor, 3%)

Core Values

Ambitious
Curiosity
Fun
Integrity
Continuous Improvement
Partnership

Your contribution to Cleerline

Technical Support

Training Support (Growth Opportunity)

Assist with product training
Develop Training Guides & Troubleshooting Docs
Represent Cleerline in the field (events, customer visits)

Your Experience

Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems
Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification
Bilingual - Spanish is a plus

About Cleerline Technology Group

Cleerline manufactures single-mode and multimode fiber optic cables designed to outperform traditional fiber. With our patented SSF™ and BendSafe® technologies, our products deliver superior strength, flexibility and reliability. Unlike traditional fiber that can be fragile and prone to break under stress, Cleerline's process reinforces the glass itself to provide industry-leading bend performance and durability.

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