Missoula, MT

Support Jobs in Missoula, MT

2 jobs found

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1mo ago

Operations & Technical Support Coordinator

Flower Missoula, MT

Missoula, MT

1mo ago Closed

$20 - $25/hr Full time Computer Skills Hardware Support Labeling

This position is no longer accepting applications (closed Sep 13, 2026).

Job Description

Flower Montana is seeking an Operations & Technical Support Coordinator for its Missoula operation (onsite). This role is hands-on and supports day-to-day systems through label production, consumables inventory and purchasing, cannabis transfer preparation, and basic technical troubleshooting for common workplace equipment.

Key Responsibilities

Operate and maintain label-printing workflows used across the Missoula operation.
Create and print product labels using established templates, including COAs, METRC data, testing information, and product specifications.
Verify label details before use, including weights, testing data, warnings, barcodes, QR codes, package information, and other required fields.
Complete routine quality control for labels and printed materials.
Maintain label stock, printer supplies, ribbons, and related consumables.
Troubleshoot common issues with Zebra printers, scanners, computers, peripherals, label software, and related equipment.
Escalate unfamiliar or higher-level technical problems rather than creating workarounds.
Own the Missoula consumables inventory and replenishment loop, including accurate counts and storage locations.
Monitor usage and burn rates, establish reorder points, and track vendor lead times and expected deliveries.
Place routine orders before shortages occur, track purchase orders and open shipments through delivery, and receive and reconcile incoming consumables.
Resolve shortages, incorrect shipments, damaged goods, and routine vendor issues.
Maintain vendor and product information needed for dependable reordering.
Assist with developing and maintaining a barcode and scanning system for consumables inventory where appropriate, and help keep physical and digital inventory records synchronized.
Assist with inter-location cannabis transfer preparation and execution, including verification of products, quantities, METRC packages or tags, manifests, and supporting documentation.
Complete assigned METRC and Dutchie workflow steps accurately, and help reconcile physical products against digital records before transfers are completed.
Support wholesale intake and product setup when assigned, and stop work when required information or records do not match.
Act as first line of support for routine Missoula technical issues involving computers and workstations, printers and label printers, barcode scanners, peripherals and cables, basic software issues, user or device setup, and printing and scanning workflows.
Support routine issues involving established company systems and tools, following established SOPs and system instructions.
Maintain clear records of completed work, inventory activity, orders, troubleshooting actions, and recurring processes.
Help create or update process documentation under supervision and support implementation of new hardware, software, printing, inventory, or workflow systems.
Verify that changes work as intended before considering a task complete.

Required Qualifications

Must be at least 21 years old.
Valid Montana Marijuana Worker Permit, or ability to obtain one as required.
Strong attention to detail and organizational skills.
Strong general computer skills.
Ability to work accurately with detailed product and inventory information.
Ability to work independently while following established procedures and supervision.
Ability to manage multiple active tasks and bring them through completion.
Comfortable working hands-on with cannabis products, packaging materials, printers, equipment, and supplies.

Technologies Used

METRC
Dutchie
Zebra printers
Label software
Barcode and scanning system

Preferred Experience

Cannabis operations
METRC and/or Dutchie
Inventory control
Purchasing or procurement
Shipping and receiving
Product labeling
Barcode or scanning systems
Zebra or thermal label printers
Hardware or desktop troubleshooting
Technical operations support
Packaging or production environments
COA review or regulated product documentation

Compensation and Work Location

Pay: $20.00 to $25.00 per hour
Work location: In person (onsite), Missoula, MT

Benefits

Health insurance
Paid time off

Application Questions

Tell us about a time you had to figure out why a piece of equipment, software, or a process wasn't working. What did you do?
Have you ever been responsible for maintaining inventory or making sure supplies were reordered before they ran out? Describe the system you used.
What does "done" mean to you when you're troubleshooting a problem?

Pay Range

$20.00 - $25.00 per hour

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1mo ago

Technical Support Associate (Fiber)

Cleerline Technology Missoula, MT

Missoula, MT

1mo ago Closed

$35 - $45/hr Full time CRM Customer Support Fiber Optic

This position is no longer accepting applications (closed Aug 21, 2026).

Job Description

Cleerline Technology is seeking a Technical Support Associate (Fiber) to join its Missoula, Montana team on site. This role provides first-line fiber troubleshooting, guides testing procedures, and keeps CRM records up to date, while also supporting product training and representing the company at field events and customer visits.

Job Details

Location: Missoula, MT (onsite)
Salary: USD 35 - 45 per hour
Minimum experience: 3 years
Job title: Technical Support Associate (Fiber)
Company: Cleerline Technology

Responsibilities

Handle initial technical support by triaging reported issues, resolving when possible, and escalating when necessary via phone, chat, or email
Troubleshoot fiber link problems, including loss budgets, connector quality, and interpretation of test equipment
Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
Maintain accurate records in the CRM
Assist with product training
Develop Training Guides and Troubleshooting Documents
Represent Cleerline in the field during events and customer visits

Requirements

Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems
Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification
Bilingual - Spanish is a plus

Technologies

Benefits

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
401(k) plan (Safe Harbor, 3%)

Core Values

Ambitious
Curiosity
Fun
Integrity
Continuous Improvement
Partnership

Your contribution to Cleerline

Technical Support

Training Support (Growth Opportunity)

Assist with product training
Develop Training Guides & Troubleshooting Docs
Represent Cleerline in the field (events, customer visits)

Your Experience

Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems
Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification
Bilingual - Spanish is a plus

About Cleerline Technology Group

Cleerline manufactures single-mode and multimode fiber optic cables designed to outperform traditional fiber. With our patented SSF™ and BendSafe® technologies, our products deliver superior strength, flexibility and reliability. Unlike traditional fiber that can be fragile and prone to break under stress, Cleerline's process reinforces the glass itself to provide industry-leading bend performance and durability.

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Support Jobs in Missoula, MT

Operations & Technical Support Coordinator

Technical Support Associate (Fiber)

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