Frontend Support Jobs

2 jobs found

30d ago

Technical Support Engineer

Plaid New York, NY

New York, NY

30d ago Closed

$74k - $110k/yr Full time APIs Customer Service Customer Support

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

Technical Support Engineer at Plaid in New York, NY (hybrid) handles customer issues from initial symptom to resolution, troubleshoots with internal tools, and coordinates with product and engineering teams.

Responsibilities

Respond to 10-12 customer tickets per day in Zendesk while upholding quality standards.
Troubleshoot customer issues using internal tools and documentation, and escalate to Engineering or Partnership teams as needed.
Collaborate on cross-team projects with other Technical Support Engineers to improve processes for customers and internal teams.
Contribute to brainstorming sessions and drive project execution in areas such as tooling, documentation, and process improvements.
Assist GTM teams with customer escalations as required.
Collaborate with EPD teams on issue resolution.

Requirements

2+ years of experience in a customer-facing role.
6+ months of experience with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python).
Familiarity with ticketing systems and tools (Zendesk, Jira) and data visualizations (Mode).
Preferred: 6+ months of experience supporting technical projects and/or process improvements.
Genuine interest and passion for support with a commitment to delivering a world-class customer experience.
Strong written and verbal communication skills.
Self-starter mentality and ability to work independently.
Effective time-management and the ability to balance multiple priorities.
Based in the Eastern Time Zone (EST/EDT) or Pacific Time Zone (PST/PDT).

Technologies

Zendesk
Jira
REST APIs
SQL
CSS
HTML
Javascript
Python
Mode

Benefits

Medical
Dental
Vision
401(k)

Location

New York City Office (hybrid)
Office address: 85 Spring Street, 10th Floor, New York, NY 10012

Employment Type

Full-time

Location Type

Hybrid

Department

Product Support

Compensation

Base salary range: $73,872 – $110,000 per year
Offers equity

View full job page →

1mo ago

Service Cloud Technical Support Engineer

Salesforce Indianapolis, IN

Indianapolis, IN

1mo ago Closed

$81k - $122k/yr Full time Application Support Customer Relationship Management (CRM) Customer Service

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

Salesforce offers a competitive annual salary range of USD 80,900 to 122,300 for an onsite role in Indianapolis, IN, and provides a comprehensive benefits package. This 24/7 global support position centers on onboarding, delivering best-practices guidance, and resolving complex technical issues for enterprise customers across the Salesforce platform, including Service Cloud.

Benefits

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

Responsibilities

Own the full technical support lifecycle for customers, guiding cases from initial intake through final resolution
Troubleshoot and resolve advanced issues across Salesforce platform products, including Service Cloud
Coordinate rapid responses for critical cases by partnering with cross-functional teams and escalating to Product Engineering when needed
Deliver onboarding support and technical discovery sessions to aid new customers implementing Salesforce solutions
Advise customers on recommended practices, configurations, and architecture to speed adoption and maximize value
Investigate reported issues, analyze system behavior, and determine root causes using internal tools
Handle multiple concurrent issues while prioritizing work in a fast-paced setting
Develop and maintain expertise in Salesforce platform features and related technologies
Work with Product Engineering and internal teams to investigate defects, report issues, and enhance platform capabilities
Create and maintain technical documentation and knowledge base resources for internal teams and the support community
Mentor colleagues through collaborative troubleshooting approaches, including swarming
Explain technical concepts clearly to both technical and non-technical audiences

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience
Minimum two years in technical support, software engineering, or similar customer-facing technical roles
Experience debugging and troubleshooting software applications, including Java-based applications
Solid knowledge of databases, data management, and SQL
Proven ability to explain complex technical concepts to non-technical audiences
Strong written and verbal communication skills
Analytical problem-solving abilities in fast-paced technical environments
Customer-focused mindset with the ability to build consultative relationships with stakeholders
Ability to juggle multiple tasks and prioritize competing issues effectively
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX
Professional proficiency in spoken and written English

Technologies

Sales Cloud
Service Cloud
Data Cloud
Agentforce
HTML
JavaScript
CSS
LWC
APEX
Java
SQL

View full job page →

Get Frontend Support Jobs alerts

New Frontend Support Jobs, daily.