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Frontend Support Jobs

4 jobs found

22d ago

Engineer, Premier Technical Support

Intercontinental Exchange Holdings, Inc. Jacksonville, FL

Jacksonville, FL

22d ago

Full time Backend Developer .NET API

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Job Description

The Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. This role centers on resolving complex production problems and helping clients improve their platform, integrations, and workflows across the loan lifecycle, with emphasis on correspondence loan purchase, delivery, and investor compliance.

Key Responsibilities

Lead resolution of complex production incidents, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer.
Act as the primary escalation point for high-impact correspondent client issues.
Advise clients on ICE Mortgage Technology products, APIs, and integrations, guiding adoption of new products and transformation initiatives.
Support correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions.
Lead workflow optimization efforts to reduce funding turn times and improve investor delivery accuracy.
Configure and troubleshoot Encompass components such as forms, fields, business rules, milestones, and eFolder organization.
Resolve data mapping issues involving MISMO/XML, ULI, loan terms, fees, and investor delivery requirements.
Diagnose UI, API, data integrity, and performance-related issues across environments.
Build partnerships with client stakeholders and internal ICE teams, mentor junior team members, and contribute to service quality and process improvements.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
7+ years supporting enterprise SaaS or mortgage technology clients, including 3–5+ years with correspondent lending exposure.
5+ years of hands-on Encompass experience as an administrator, consultant, support engineer, or advanced user.
Advanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms.
Strong knowledge of the loan lifecycle from origination through purchase and delivery.
Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem.
Proven ability to advise executive stakeholders and translate technical topics into business language.
Strong prioritization and project management capabilities.
Ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
Collaborative approach with a continuous improvement mindset.
Ability to travel up to 10%.

Technologies

Encompass
MISMO/XML
ULI
eFolder
HMDA
TRID
APIs and REST services
AWS, Azure
SQL, NoSQL
JavaScript
Microsoft .Net
AppDynamics

Preferred Knowledge and Experience

Correspondent Lending experience, including delegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems.
Technical experience spanning APIs and REST services, AWS or Azure, SQL and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics.
AI and analytics experience using analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early.

Location and Role Setup

Jacksonville, FL (onsite)

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1mo ago

Jr Software Development / Tech Support Engineer

TerraClear Issaquah, WA

Issaquah, WA

1mo ago Closed

$80k - $125k/yr Full time Backend Developer Angular Application Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Hybrid role in Issaquah, WA focused on building and supporting reliable real-time mapping and edge image processing solutions across a full application stack.

Responsibilities

Build, debug, and support real-time actionable mapping solutions with high reliability, performance, and innovation
Support real-time in-field image edge processing
Design, implement, and deploy front-end elements, REST-based back-end services, and database design schemas across TerraClear’s application stack
Collaborate with Product Management and the Software Engineering team to review functionality requirements and interface design
Keep applications current with major third-party dependency releases and current design and implementation practices
Work in an Agile environment to prioritize tasks and deliver technical milestones on schedule

Requirements

1+ years of relevant work experience, preferably in a commercial product environment
BS or MS in Software Engineering, CS (or related field), or commensurate work experience
Knowledge of computer science fundamentals
Knowledge of how to leverage GenAI tools to accelerate design, development, and debugging of commercial-quality software
Knowledge of REST-based backend services
Knowledge of Node.js and Angular/React with TypeScript
Knowledge of MVC architecture
Strong communication, a positive attitude, and excellent teamwork
Willingness to travel to field offices and testing areas

Technologies

Web, iOS, Android, Linux
REST-based back-end services
Node.js, Angular, React, TypeScript
MVC architecture
GenAI tools
PostgreSQL
AWS services: Lambda, API Gateway, SQS
GitHub

Experience (Nice to have)

Knowledge of the Linux operating system
Experience working with relational databases, preferably PostgreSQL
Exposure to AWS services such as Lambda, API Gateway, and SQS
Proficiency with commercial SDLC processes, including source code management tools like GitHub

Benefits

Pre-IPO stock options (tax-advantaged ISOs)
Competitive base salary: USD 80,000 to 125,000 per year
Medical, dental, and vision insurance: 100% of premiums for employees, 85% for dependents
Generous paid time off and holidays
401(k) Plan
Inclusive, tight, mission-driven company culture

Location: Issaquah, WA (hybrid). Minimum experience: 1 year.

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3mo ago

Technical Support Engineer

Plaid New York, NY

New York, NY

3mo ago Closed

$74k - $110k/yr Full time APIs Customer Service Customer Support

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

Technical Support Engineer at Plaid in New York, NY (hybrid) handles customer issues from initial symptom to resolution, troubleshoots with internal tools, and coordinates with product and engineering teams.

Responsibilities

Respond to 10-12 customer tickets per day in Zendesk while upholding quality standards.
Troubleshoot customer issues using internal tools and documentation, and escalate to Engineering or Partnership teams as needed.
Collaborate on cross-team projects with other Technical Support Engineers to improve processes for customers and internal teams.
Contribute to brainstorming sessions and drive project execution in areas such as tooling, documentation, and process improvements.
Assist GTM teams with customer escalations as required.
Collaborate with EPD teams on issue resolution.

Requirements

2+ years of experience in a customer-facing role.
6+ months of experience with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python).
Familiarity with ticketing systems and tools (Zendesk, Jira) and data visualizations (Mode).
Preferred: 6+ months of experience supporting technical projects and/or process improvements.
Genuine interest and passion for support with a commitment to delivering a world-class customer experience.
Strong written and verbal communication skills.
Self-starter mentality and ability to work independently.
Effective time-management and the ability to balance multiple priorities.
Based in the Eastern Time Zone (EST/EDT) or Pacific Time Zone (PST/PDT).

Technologies

Zendesk
Jira
REST APIs
SQL
CSS
HTML
Javascript
Python
Mode

Benefits

Medical
Dental
Vision
401(k)

Location

New York City Office (hybrid)
Office address: 85 Spring Street, 10th Floor, New York, NY 10012

Employment Type

Full-time

Location Type

Hybrid

Department

Product Support

Compensation

Base salary range: $73,872 – $110,000 per year
Offers equity

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4mo ago

Service Cloud Technical Support Engineer

Salesforce Indianapolis, IN

Indianapolis, IN

4mo ago Closed

$81k - $122k/yr Full time Application Support Customer Relationship Management (CRM) Customer Service

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

Salesforce offers a competitive annual salary range of USD 80,900 to 122,300 for an onsite role in Indianapolis, IN, and provides a comprehensive benefits package. This 24/7 global support position centers on onboarding, delivering best-practices guidance, and resolving complex technical issues for enterprise customers across the Salesforce platform, including Service Cloud.

Benefits

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

Responsibilities

Own the full technical support lifecycle for customers, guiding cases from initial intake through final resolution
Troubleshoot and resolve advanced issues across Salesforce platform products, including Service Cloud
Coordinate rapid responses for critical cases by partnering with cross-functional teams and escalating to Product Engineering when needed
Deliver onboarding support and technical discovery sessions to aid new customers implementing Salesforce solutions
Advise customers on recommended practices, configurations, and architecture to speed adoption and maximize value
Investigate reported issues, analyze system behavior, and determine root causes using internal tools
Handle multiple concurrent issues while prioritizing work in a fast-paced setting
Develop and maintain expertise in Salesforce platform features and related technologies
Work with Product Engineering and internal teams to investigate defects, report issues, and enhance platform capabilities
Create and maintain technical documentation and knowledge base resources for internal teams and the support community
Mentor colleagues through collaborative troubleshooting approaches, including swarming
Explain technical concepts clearly to both technical and non-technical audiences

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience
Minimum two years in technical support, software engineering, or similar customer-facing technical roles
Experience debugging and troubleshooting software applications, including Java-based applications
Solid knowledge of databases, data management, and SQL
Proven ability to explain complex technical concepts to non-technical audiences
Strong written and verbal communication skills
Analytical problem-solving abilities in fast-paced technical environments
Customer-focused mindset with the ability to build consultative relationships with stakeholders
Ability to juggle multiple tasks and prioritize competing issues effectively
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX
Professional proficiency in spoken and written English

Technologies

Sales Cloud
Service Cloud
Data Cloud
Agentforce
HTML
JavaScript
CSS
LWC
APEX
Java
SQL

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Frontend Support Jobs

Engineer, Premier Technical Support

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Technical Support Engineer

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