Gate Systems Support Jobs

1 job found

14d ago

Technical Support Technician

Omni Staffing Inglewood, CA

Inglewood, CA

14d ago

$24 - $29/hr Full time Access Control Application Support Control Systems

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Job Description

This on-site role in Inglewood, CA offers a compelling benefits package and a path to deepen technical expertise while supporting a nationwide customer base. Enjoy profit sharing, full benefits, PTO, a 401(k) plan, a year-end bonus, and comprehensive product training, plus hands-on exposure to real-world electro-mechanical systems.

Benefits

Profit share
Full benefits
PTO
401k
Year-end bonus
Product training provided
Hands-on exposure to real-world technical systems
Opportunity to grow technical expertise while supporting a nationwide customer base

Overview

Our client is a well-established manufacturer and solutions provider in the access control and automated systems space. They are seeking a Technical Support Technician to provide front-line technical assistance to distributors, dealers, and end users. This role is well-suited for someone with hands-on technical aptitude who enjoys troubleshooting electro-mechanical systems and assisting customers by phone and in person.

Responsibilities

Provide technical support to distributors, dealers, and end users for access control and automated gate systems
Handle inbound phone calls to diagnose and resolve system issues
Troubleshoot equipment involving electrical, electronic, and mechanical components
Support dealers with product installation questions and guidance
Collaborate with internal departments, including Engineering, to research and resolve field-reported issues
Accurately document all support interactions using an internal ticketing system
Research illustrated parts breakdowns and recommend appropriate replacement components
Assist walk-in customers with technical questions and product issues as needed

Requirements

High school diploma or equivalent

Technologies

Windows-based software applications

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