Technical Support Technician

This on-site role in Inglewood, CA offers a compelling benefits package and a path to deepen technical expertise while supporting a nationwide customer base. Enjoy profit sharing, full benefits, PTO, a 401(k) plan, a year-end bonus, and comprehensive product training, plus hands-on exposure to real-world electro-mechanical systems.

Benefits

• Profit share
• Full benefits
• PTO
• 401k
• Year-end bonus
• Product training provided
• Hands-on exposure to real-world technical systems
• Opportunity to grow technical expertise while supporting a nationwide customer base

Overview

Our client is a well-established manufacturer and solutions provider in the access control and automated systems space. They are seeking a Technical Support Technician to provide front-line technical assistance to distributors, dealers, and end users. This role is well-suited for someone with hands-on technical aptitude who enjoys troubleshooting electro-mechanical systems and assisting customers by phone and in person.

Responsibilities

• Provide technical support to distributors, dealers, and end users for access control and automated gate systems
• Handle inbound phone calls to diagnose and resolve system issues
• Troubleshoot equipment involving electrical, electronic, and mechanical components
• Support dealers with product installation questions and guidance
• Collaborate with internal departments, including Engineering, to research and resolve field-reported issues
• Accurately document all support interactions using an internal ticketing system
• Research illustrated parts breakdowns and recommend appropriate replacement components
• Assist walk-in customers with technical questions and product issues as needed

Requirements

• High school diploma or equivalent

Technologies

• Windows-based software applications