HVAC

HVAC Support Jobs

18 jobs found

Today

HVAC Applications & Technical Support Engineer

Messana Hydronic Technologies Soquel, CA

Soquel, CA

Today

$75k - $120k/yr Full time Application Support Building Automation Engineer

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Job Description

Messana Hydronic Technologies is seeking an onsite Applications & Technical Support Engineer in Soquel, CA. This role focuses on technical product support, project coordination, installer and customer assistance, and cross‑functional collaboration to advance Messana hydronic heating and cooling systems. The position offers a salary range of $75,000 - $120,000 per year, along with a benefits package that includes 401(k), 401(k) matching, cell phone reimbursement, dental, health, and vision insurance, and paid time off.

Responsibilities

Collaborate with the sales team to select appropriate products, review system layouts, and coordinate projects
Coordinate with external mechanical engineering firms to support design development and finalize drawings and submittals
Assist installers, contractors, engineers, architects, and customers during design, product delivery, installation, and commissioning
Support the setup and implementation of Messana control solutions for hydronic heating and cooling systems
Contribute to preparing and reviewing technical documentation, including submittals, installation manuals, project notes, and brochures
Provide customer training and ongoing technical support for Messana products and systems
Facilitate internal communication of project requirements among sales, operations, software, and technical teams

Requirements

Bachelor’s degree or equivalent technical experience
0 to 4 years of relevant experience in HVAC, hydronics, construction, controls, technical support, or project coordination
Strong organizational, time management, and project coordination skills
Comfortable collaborating with installers, engineers, architects, contractors, and customers
Excellent communication skills with the ability to explain technical information clearly to diverse audiences
Willingness to travel domestically as needed

Benefits

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Health insurance
Paid time off
Vision insurance

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2d ago

HVAC Tech Support Representative 2nd Shift

HVACDirect.com Vandalia, OH

Vandalia, OH

2d ago

Full time Building Automation Customer Service Customer Support

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Job Description

HVACDirect.com offers a competitive compensation package, robust benefits, and a collaborative culture. This 2nd shift, in-office Technical Support Representative role in Vandalia, OH provides remote diagnostics, troubleshooting, and ticket resolution support for customers and licensed installers nationwide.

What you'll do

Serve as a technical resource for customers and licensed installers across the country
Handle inbound HVAC technical support calls
Remotely diagnose and troubleshoot residential HVAC systems
Review installation scenarios to identify root causes
Manage and resolve support tickets in our system
Provide clear, step-by-step troubleshooting guidance
Document all technical cases accurately
Escalate complex cases when appropriate
Contribute to internal technical documentation and best practices

Requirements

Minimum 5 years of hands-on HVAC field experience
Strong residential HVAC troubleshooting skills
Ability to clearly explain technical concepts
Comfortable working on a computer while handling calls
Strong documentation and organizational skills

Benefits

Competitive hourly pay
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Employee discounts
On-site gym access at our HQ in Troy, OH
Clear internal growth paths (most leaders promoted from within)
Supportive, team-oriented environment

Work location

In-person, office-based role in Vandalia, OH (onsite).

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7d ago

HVAC Technical Support Specialist

Auer Steel & Heating Supply Neenah, WI

Neenah, WI

7d ago

Full time Field Service HVAC Hvac Technician

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Job Description

This onsite role provides post-sale support for HVAC and refrigeration equipment, delivering basic troubleshooting, installation assistance, and training from Neenah, WI, with coverage from Madison, WI as needed.

Responsibilities

Provide basic troubleshooting and installation support for HVAC/R equipment.
Diagnose issues within refrigeration circuits, components, and controls to guide callers toward the appropriate resolution.
Prepare and share technical documentation with contractors, engineers, and other personnel.
Document call information to support any required follow-up actions.
Lead training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

Requirements

A positive attitude with a genuine desire to help others and the ability to remain calm under pressure.
Exceptional communication and presentation skills.
Basic computer skills, including Microsoft Windows.
A strong desire to learn everything related to the assigned products.
Resourcefulness and a forward-looking mindset.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

Technologies

Microsoft Windows

Benefits

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules including Summer Flex Hours, First Shift, and no weekends.
Paid time off covering sick leave, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

Why join Auer Steel?

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules with Summer Flex Hours, First Shift, and no weekends.
Paid time off including sick, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

What does this position do?

Provide basic troubleshooting and installation assistance for HVAC/R equipment.
Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers, and other personnel.
Document call information for potential follow-up requirements.
Conduct training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

What is required?

A positive attitude, a desire to help others, and a demeanor that remains steady under pressure.
Exceptional communication and presentation skills.
Basic computer skills, Microsoft Windows.
A desire to learn everything there is to know about assigned products.
Resourcefulness and vision.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

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11d ago

HVAC Technical Support Advisor

Temperature Equipment Corporation Lansing, IL

Lansing, IL

11d ago

$56k+/yr Full time Application Support Customer Support Field Service

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Job Description

The HVAC Technical Support Advisor role at Temperature Equipment Corporation is based onsite in Lansing, IL. You will provide technical and application support and training to TEC customers and TEC sales staff, with field visits as needed to support HVACR systems. This position emphasizes deep product knowledge, clear communication, and collaboration with internal teams to ensure customers receive effective technical guidance.

Responsibilities

Maintain a comprehensive understanding of the technical aspects of Heating, Ventilation, and Air Conditioning equipment distributed by TEC.
Deliver technical and application support to TEC customers via phone or on-site field visits.
Provide technical and application support for both inside and outside sales staff.
Offer technical support for TEC’s parts division.

Requirements

Minimum of 10 years of experience in HVACR with a strong understanding of systems and applications.
Complete understanding of HVACR systems and applications.
Knowledge of refrigerant pipe design.
Strong public relations and communication skills.
Computer skills including Microsoft Office, Excel, Outlook; some PIC programming knowledge.
Well organized and team oriented with exceptional problem-solving abilities.
Education: a 3-year trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment.

Technologies

Microsoft Office
Microsoft Excel
Microsoft Outlook
PIC programming

Benefits

401(k)
401(k) 3% Match
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Job Hours

Monday through Friday
8am to 5pm

Salary

Starting salary: USD 56,000 per year
Pay is based on experience
Job Type: Full-time

Physical Demands and Working Conditions

General office environment
Routine use of office equipment (computers, phones, filing cabinets, fax machines)
Requires seating for extended periods and keyboard use
Job site visits may require roof access via ladders and scuttle accesses
Must be able to carry a backpack weighing up to 50 pounds at job sites

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21d ago

HVAC Technical Support Technician

General Filters Inc Novi, MI

Novi, MI

21d ago

$45k - $65k/yr Full time Customer Support HVAC Hvac Technician

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Job Description

General Filters, Inc. is seeking an HVAC technical support technician to provide technical guidance, training, and field support to resolve product and installation issues, while aiding the sales, engineering, and operations teams.

Responsibilities

Handle field inquiries by phone and email, delivering technical expertise to troubleshoot product and installation concerns.
Assess returned units to identify and troubleshoot product or installation failures.
Deliver product and installation training for customer service representatives, sales teams, wholesalers, and contractors.
Lead product and installation seminars and demonstrations.
Assist Customer Service Specialists by handling incoming sales calls and emails.
Support RMA processing and provide technical and sales assistance to walk-in customers.
Participate in sales calls with Sales Department staff and agents.
Support Engineering and Sales in developing product strategies.
Collaborate with the Operations team on corporate product development and quality assurance initiatives.
Communicate product and customer concerns to appropriate corporate personnel.

Requirements

Education: High school diploma or equivalent; an associate degree is preferred.
Experience: HVAC experience is desirable; at least 1 year in HVAC or related products is preferred.
Communication: Excellent verbal and written communication; able to present as a polished professional when engaging with customers.
Work style: Able to thrive in a fast paced environment, stay organized, and respond in a timely manner; capable of managing multiple tasks concurrently.
Technical duties: When not handling calls, contribute to lab testing and engineering support.
Software proficiency: Proficient in Microsoft Office; advanced Excel and strong Outlook; PowerPoint skills are beneficial.
Customer focus: Strong customer service orientation; ability to teach, train, and evaluate others; strong problem-solving and continuous improvement mindset.
Other: Valid driver’s license and automobile insurance.

Technologies

Microsoft Office
PowerPoint
Excel
Outlook

Benefits

Major medical, dental, and vision insurance
401(k) retirement savings plan with company contribution
Company paid long term disability, life insurance, and AD&D insurance
Paid vacation, holidays, and sick days
Annual profit sharing contribution
Annual bonus pay
Annual performance review
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Employment Details

Job Type: Full-time
Location: Novi, MI onsite
Salary: USD 45,000 - 65,000 per year
Experience: HVAC experience 1 year preferred
Education: High School Diploma or Equivalent

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29d ago

Technical Support Manager - HVAC Construction

Warmboard Inc. Scotts Valley, CA

Scotts Valley, CA

29d ago

$110k - $140k/yr Full time Building Automation Contact Center Customer Support

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Job Description

Warmboard Inc. is seeking a Technical Support Manager to lead its Technical Support team with a focus on HVAC and radiant floor heating. This onsite leadership role drives day-to-day operations, cross-functional collaboration, and continuous improvement to elevate customer support performance.

Responsibilities

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity
Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency
Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements
Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Requirements

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data
Residential construction: 2 years (Required)
Scotts Valley, CA 95066 (Required) - commute to on-site location

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type

Full-time

Compensation

USD 110,000 - 140,000 per year

Location

Scotts Valley, CA 95066 (onsite; in-person)

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1mo ago

HVAC Technical Support Agent

MRCOOL, LLC Hickory, KY

Hickory, KY

1mo ago Closed

$15 - $30/hr Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

MRCOOL, LLC is seeking an on-site HVAC technical support agent in Hickory, Kentucky to assist customers with troubleshooting, product guidance, and reliable service.

Responsibilities

Address customer technical concerns or questions by phone or email.
Maintain a high standard of customer service when resolving issues via phone or email.
Provide quick and dependable technical answers to the sales team as needed.
Perform additional duties as assigned by management.

Qualifications

Formal mechanical skills.
Proficient with using a voltmeter.
Comfortable communicating with customers, coworkers, and vendors by phone and email.
Customer service experience is a plus.
HVAC experience is preferred but not required.