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2 jobs found

Today

Technical Support Specialist I - Network

ADI Global Distribution Irving, TX

Irving, TX

Today

$20 - $35/hr Full time Cisco Networking Comptia Networking Hardware Support

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Job Description

ADI Global Distribution is hiring a Technical Support Specialist I - Network to support professional integrators with day-to-day network installation, configuration, troubleshooting, and returns. Based in Irving, TX, this hybrid role balances in-office collaboration with remote work while you provide Tier-1 support in the Standard Network queue under close supervision.

You’ll help resolve network issues across Layer 2 and Layer 3 topics, applying intermediate knowledge of routing, switching, subnetting, VLANs, multicast, and security concepts. The work also includes accurate documentation in internal systems and processing return requests in line with technical verification protocols.

What you’ll do

Provide intermediate technical support for network installation, configuration, troubleshooting, and return processing, following standard procedures and guidance.
Serve as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), handling well-defined tasks with supervision.
Document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
Work through network challenges involving Addressing, Routing, Switching with intermediate-level support.
Support Subnetting and Multicast Networking, including multicast routing concepts such as PIM and IGMP.
Address VLANs and inter-VLAN routing issues using intermediate networking knowledge.
Use tools such as ping, traceroute, and show commands to analyze and troubleshoot.
Apply understanding of Layer 2 protocols and Layer 3 protocols, including identifying problems across the OSI model.
Support firewalls and provide basic network guidance on WLAN topics, including SSIDs and WPA/WPA2 encryption.
Assist with WAN technologies concepts as part of troubleshooting and support.
Process product returns efficiently while ensuring adherence to technical verification protocols.

What you bring

1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
One of the following industry certifications: Network+, CCNA, CCNP, or Snap One PCNA & Control4 AP Certification / Control4 Certified Technician.
Strong aptitude for troubleshooting across multiple network products and technologies.
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
Exceptional critical thinking skills and the ability to learn and apply new technical concepts quickly.
Exceptional English communication skills (verbal and written) with a customer-first mindset.

Technologies you’ll work with

ping, traceroute, show commands
PIM, IGMP
WLAN, SSIDs, WPA/WPA2
OSI model, VLANs, inter-VLAN routing
Layer 2 protocols, Layer 3 protocols
WAN Technologies
Network+, CCNA, CCNP, Snap One PCNA, Control4 AP Certification, Control4 Certified Technician

Benefits

Hybrid schedule: 3 days in the office and 2 days remote
Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to support success

What ADI values

Familiarity with ADI’s proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others
Knowledge of commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
Experience supporting professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
Experience supporting professional integrators or in the custom electronics industry

Pay range: USD 20 - 35 per hour.

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14d ago

Technology Engagement Lead

Eurolaser technologies New York, NY

New York, NY

14d ago

$4,500 - $5,500/mo Full time Manager Domain Management End User Support

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Job Description

The Technology Engagement Lead (TEL) at Eurolaser technologies operates at the site level, acting as a bridge between business stakeholders and IT operations. The role combines executive-ready communication with practical technical judgment to maintain service continuity, keep users informed, and drive issues to timely closure. This position is based in New York, NY 10040 and is onsite.

Role scope and service leadership

Serves as the site level service leader connecting business stakeholders and IT operations.
Ensures continuity, proactive engagement, and timely escalation.
Owns outcomes by coordinating across BUSINESS towers, OEMs, and vendors while maintaining service momentum and confidence for end users.
Provides an executive ready presence through clear, concise business communication.
Delivers proactive updates, expectation management, and transparent reporting.
Drives issues to closure with accountability, tracking commitments and sustaining delivery momentum.
Builds trust and credibility with users and stakeholders, including de-escalating frustration and supporting cross-team collaboration.
Helps support adoption of IT changes while balancing competing priorities.

Technical grounding and escalation judgment

Applies strong grasp of EUC/workplace fundamentals, including Windows/Mac endpoints, mobile devices, and printers.
Uses connectivity basics such as LAN/Wi Fi troubleshooting, VPN access, and awareness of IP/DNS.
Understands the device and asset lifecycle, including procurement, deployment, and disposal.
Performs ticket triage, evidence capture, and smart hands activity such as rack/stack, cable checks, and peripheral swaps.
Maintains working knowledge of site continuity plans and critical contact networks.
Maintains familiarity with service metrics, escalation paths, and PO/status controls.
Recognizes when to stop troubleshooting and escalate to L2/L3 resolvers.
Avoids unnecessary ticket bouncing by engaging the right resolver group.
Uses structured triage to distinguish EUC issues from infra/network/application problems.

Governance and compliance

Participates in governance routines.
Supports compliance reporting.

Required qualifications

Bilingual fluency (local language plus English).
Strong grasp of EUC/workplace fundamentals (Windows/Mac endpoints, mobile devices, printers).
Connectivity basics including LAN/Wi Fi troubleshooting, VPN access, and IP/DNS awareness.
Device/asset lifecycle knowledge (procurement, deployment, disposal).
Experience with ticket triage, evidence capture, and smart hands activity (rack/stack, cable checks, peripheral swaps).
Working knowledge of site continuity plans and critical contact networks.
Familiarity with service metrics, escalation paths, and PO/status controls.
Participation in governance routines and compliance reporting.

Technologies: Windows, Mac, VPN, IP, DNS.

Clarifications on what the TEL is not

Not a replacement for a network, security, server, or application L3 engineer.
Not a passive ticket dispatcher who only forwards issues.
Not a traditional helpdesk analyst confined to incident queues.
Not a line manager by default; however, people management strength supports mature stakeholder handling, coordination, influence, and service leadership.

Compensation: USD 4,500 - 5,500 per month.

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Ip Networking Support Jobs

Technical Support Specialist I - Network

Technology Engagement Lead

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