Based onsite in Dallas, TX, this IT Support Engineer I role supports Amazon Operations across multiple nearby sites within a defined geographic area. You will provide hardware, operating system, and enterprise software support, troubleshoot straightforward issues, and implement practical technical solutions to keep critical systems available during production hours. The position offers an hourly rate of USD 25 to 41 and requires at least a high school diploma with a minimum of one year of relevant experience.
Responsibilities
- Network engineering and troubleshooting, data cabling and systems administration across varied software and hardware environments.
- Ensure infrastructure networking and computing systems remain available during production hours.
- Collaborate with management and staff to provide analytical and technical assistance for ongoing IT improvements.
- Manage local technical projects.
- Maintain or create policies, procedures, and processes.
- Identify root causes of operational issues and process inefficiencies.
- Support customers from multiple buildings in the area, as well as remote customers.
- Travel within the local or regional area to assist customers.
Requirements
- 1+ years of Windows Server technologies, including AD, DFS, Print Services, and SCCM experience.
- 2+ years of troubleshooting in a multi-user high-availability environment.
- 2+ years of PC repair, troubleshooting, deployment, and disposition experience.
- 1+ years of IT client, server, and network service delivery experience.
- 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
- 2+ years of corporate-setting Windows, Mac, or Linux operating systems support experience.
- 2+ years of supporting and maintaining a corporate network environment.
- High school or equivalent diploma.
Technologies
- Active Directory (AD)
- Distributed File System (DFS)
- Print Services
- System Center Configuration Manager (SCCM)
- DNS
- DHCP
- SSL
- OSI Model
- TCP/IP
- Windows operating systems
- Mac operating systems
- Linux operating systems
Benefits
- Health insurance covering medical, dental, vision, prescription drugs, Basic Life & AD&D, with option for supplemental life plans, EAP, mental health support, Medical Advice Line, Flexible Spending Accounts, and Adoption/Surrogacy reimbursement.
- 401(k) matching.
- Paid time off.
- Paid parental leave up to 20 weeks.
- Casual dress code across locations, including jeans, t-shirts, safety shoes, and occasional neon safety vests.
Description
OTS Operations sits at the heart of Amazon’s business, known for speed, accuracy, and exceptional service. Our facilities process tens of thousands of products to hundreds of countries daily, with OTS providing nonstop global IT support to Amazon Operations as a crucial component. We seek self-motivated individuals who can tackle new challenges and drive solutions while fostering team ownership of the work.
As an IT Support Engineer I, you will apply your knowledge to implement technical solutions and deliver high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographic area. You will determine when it is appropriate to deviate from standard practices to achieve the desired result and troubleshoot straightforward problems that do not have defined SOPs.
Amazon offers competitive compensation with comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. A casual dress code is in place across locations.
