Farm Data Systems offers a competitive hourly rate of $24 to $28, a comprehensive benefits package including 401(k) with matching, dental, health, and vision insurance, plus paid time off. This onsite role in Madera, CA is part of a collaborative team dedicated to advancing agriculture through technology, with clear paths for career growth into Engineering, Systems Integration, or Project Management.
Responsibilities
- Develop lasting relationships with growers, irrigation teams, and field personnel.
- Conduct proactive check-ins and system reviews to maintain reliability.
- Train customers on daily SCADA operation and best practices.
- Promote adoption of new features and capabilities among users.
- Collect customer feedback and identify opportunities for improvement.
- Monitor customer systems, alarms, and communications for potential issues.
- Reach out to customers to address small issues before they become major problems.
- Troubleshoot sensors, controllers, radios, communications, and field devices.
- Guide customers through diagnostics and corrective actions.
- Escalate complex issues to Engineering with detailed documentation.
- Assist with configuring and commissioning new SCADA systems.
- Support field installations and equipment startups.
- Lead customer onboarding and operational training.
- Verify system performance and complete deployment documentation.
- Maintain accurate customer records and system documentation.
- Create troubleshooting guides and knowledge base articles.
- Share technical knowledge with internal teams.
- Recommend improvements to enhance customer satisfaction and system reliability.
Requirements
- 2–4 years of experience in technical support, SCADA, industrial automation, or customer success.
- Strong troubleshooting and analytical skills.
- Experience with PLCs, RTUs, sensors, VFDs, or other industrial control systems.
- Excellent communication and customer service abilities.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.
- Valid California driver’s license.
Technologies
- SCADA, PLC, RTU, Sensors, VFDs, Modbus, MQTT, LoRaWAN, cellular telemetry
- Ignition SCADA, Zoho Desk, Jira, ClickUp
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
What We Offer
Competitive compensation and benefits. Opportunities for career growth into Engineering, Systems Integration, or Project Management. A collaborative team dedicated to improving agriculture through technology.
What Success Looks Like
- Customers feel supported, confident, and engaged.
- Technical issues are identified early and resolved efficiently.
- New customers successfully adopt the Farm Data Systems platform.
- Customer satisfaction, retention, and system uptime continue to improve.
Apply
Please send your resume and a brief summary of your technical or customer support experience to hr@farmdatasystems.com.
Pay: $24.00 - $28.00 per hour
Work Location
In person (onsite) at Madera, CA.
