Support Jobs in Madera, CA

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Technical Support Specialist

Farm Data Systems Madera, CA

Madera, CA

Today

$24 - $28/hr Full time Application Support Automation Control Systems

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Job Description

Farm Data Systems offers a competitive hourly rate of $24 to $28, a comprehensive benefits package including 401(k) with matching, dental, health, and vision insurance, plus paid time off. This onsite role in Madera, CA is part of a collaborative team dedicated to advancing agriculture through technology, with clear paths for career growth into Engineering, Systems Integration, or Project Management.

Responsibilities

Develop lasting relationships with growers, irrigation teams, and field personnel.
Conduct proactive check-ins and system reviews to maintain reliability.
Train customers on daily SCADA operation and best practices.
Promote adoption of new features and capabilities among users.
Collect customer feedback and identify opportunities for improvement.
Monitor customer systems, alarms, and communications for potential issues.
Reach out to customers to address small issues before they become major problems.
Troubleshoot sensors, controllers, radios, communications, and field devices.
Guide customers through diagnostics and corrective actions.
Escalate complex issues to Engineering with detailed documentation.
Assist with configuring and commissioning new SCADA systems.
Support field installations and equipment startups.
Lead customer onboarding and operational training.
Verify system performance and complete deployment documentation.
Maintain accurate customer records and system documentation.
Create troubleshooting guides and knowledge base articles.
Share technical knowledge with internal teams.
Recommend improvements to enhance customer satisfaction and system reliability.

Requirements

2–4 years of experience in technical support, SCADA, industrial automation, or customer success.
Strong troubleshooting and analytical skills.
Experience with PLCs, RTUs, sensors, VFDs, or other industrial control systems.
Excellent communication and customer service abilities.
Ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Valid California driver’s license.

Technologies

SCADA, PLC, RTU, Sensors, VFDs, Modbus, MQTT, LoRaWAN, cellular telemetry
Ignition SCADA, Zoho Desk, Jira, ClickUp

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

What We Offer

Competitive compensation and benefits. Opportunities for career growth into Engineering, Systems Integration, or Project Management. A collaborative team dedicated to improving agriculture through technology.

What Success Looks Like

Customers feel supported, confident, and engaged.
Technical issues are identified early and resolved efficiently.
New customers successfully adopt the Farm Data Systems platform.
Customer satisfaction, retention, and system uptime continue to improve.

Apply

Please send your resume and a brief summary of your technical or customer support experience to hr@farmdatasystems.com.

Pay: $24.00 - $28.00 per hour

Work Location

In person (onsite) at Madera, CA.

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