Technical Support Specialist

Farm Data Systems offers a competitive hourly rate of $24 to $28, a comprehensive benefits package including 401(k) with matching, dental, health, and vision insurance, plus paid time off. This onsite role in Madera, CA is part of a collaborative team dedicated to advancing agriculture through technology, with clear paths for career growth into Engineering, Systems Integration, or Project Management.

Responsibilities

• Develop lasting relationships with growers, irrigation teams, and field personnel.
• Conduct proactive check-ins and system reviews to maintain reliability.
• Train customers on daily SCADA operation and best practices.
• Promote adoption of new features and capabilities among users.
• Collect customer feedback and identify opportunities for improvement.
• Monitor customer systems, alarms, and communications for potential issues.
• Reach out to customers to address small issues before they become major problems.
• Troubleshoot sensors, controllers, radios, communications, and field devices.
• Guide customers through diagnostics and corrective actions.
• Escalate complex issues to Engineering with detailed documentation.
• Assist with configuring and commissioning new SCADA systems.
• Support field installations and equipment startups.
• Lead customer onboarding and operational training.
• Verify system performance and complete deployment documentation.
• Maintain accurate customer records and system documentation.
• Create troubleshooting guides and knowledge base articles.
• Share technical knowledge with internal teams.
• Recommend improvements to enhance customer satisfaction and system reliability.

Requirements

• 2–4 years of experience in technical support, SCADA, industrial automation, or customer success.
• Strong troubleshooting and analytical skills.
• Experience with PLCs, RTUs, sensors, VFDs, or other industrial control systems.
• Excellent communication and customer service abilities.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• Valid California driver’s license.

Technologies

• SCADA, PLC, RTU, Sensors, VFDs, Modbus, MQTT, LoRaWAN, cellular telemetry
• Ignition SCADA, Zoho Desk, Jira, ClickUp

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What We Offer

Competitive compensation and benefits. Opportunities for career growth into Engineering, Systems Integration, or Project Management. A collaborative team dedicated to improving agriculture through technology.

What Success Looks Like

• Customers feel supported, confident, and engaged.
• Technical issues are identified early and resolved efficiently.
• New customers successfully adopt the Farm Data Systems platform.
• Customer satisfaction, retention, and system uptime continue to improve.

Apply

Please send your resume and a brief summary of your technical or customer support experience to [email protected].

Pay: $24.00 - $28.00 per hour

Work Location

In person (onsite) at Madera, CA.