It Certifications

It Certifications Support Jobs

2 jobs found

3d ago

IT Help Desk Instructor

United Planning Organization Washington, DC

Washington, DC

3d ago

$30 - $35/hr Part time Comptia Comptia A+ Computer Skills

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Job Description

United Planning Organization (UPO) is hiring a part-time IT Help Desk Instructor for its Workforce Institute in Washington, DC. The role focuses on delivering curriculum-based classroom and laboratory instruction that prepares students to earn recognized IT certifications, with an emphasis on hands-on learning, assessment, and ongoing curriculum alignment with employer and industry partners.

Key Responsibilities

Deliver education and training to help students obtain recognized information technology (IT) certifications.
Lead “real world” scenario training using hands-on IT education simulations conducted in the classroom.
Provide instruction in industry-recognized operating systems, software, and technology to support preparation for nationally recognized certification examinations.
Create learning activities that develop, engage, and strengthen student understanding of information technology concepts.
Develop and deliver curriculum-based classroom and laboratory instruction.
Prepare lesson plans and communicate course and daily instructional objectives.
Use active learning strategies, technology, multimedia, and varied instructional methods to support diverse learning needs.
Maintain effective classroom management and a productive learning environment.
Develop and administer quizzes, examinations, and other assessments to evaluate student learning and readiness for national or industry-recognized certification.
Maintain accurate records of student attendance, progress, performance, and training outcomes.
Provide academic advising, mentoring, and instructional support to students.
Support critical thinking, problem-solving, and higher-order learning skills.
Conduct initial participant intake and assessments and assist with student recruitment activities.
Maintain relationships with employers and IT industry partners to ensure curriculum relevance and to support internship and work-based learning opportunities.
Maintain current knowledge of information technology, industry trends, certifications, and instructional practice.

Required Qualifications

Bachelor’s degree in information technology or a related field, plus two (2) years of hands-on experience in the technology industry and tech support.
CompTIA certification requirements: CompTIA IT Fundamentals+ introduction and certification in CompTIA A+ (220-1201) and A+ (220-1202).
Demonstrated experience teaching A+ curriculum or an equivalent program to adults.
Knowledge of current adult education methods and strategies, including differentiated instruction, assessment, evaluation, and collaborative techniques focused on closing the gap in student access and achievement related to diversity.
Excellent working knowledge of the MS Office Suite (Word, Excel, Outlook, and PowerPoint) is desired.
Ability to use or learn an electronic time-keeping program.
Ability to work sensitively and effectively with individuals from diverse educational, socio-economic, and cultural backgrounds.
If an offer is extended: successful completion of a criminal background check and/or FBI fingerprinting, and pre-employment drug screening as applicable.

Technologies

CompTIA
IT Fundamentals+
CompTIA A+ (220-1201)
CompTIA A+ (220-1202)
MS Office Suite (Word, Excel, Outlook, PowerPoint)

Compensation and Schedule

Hourly range: $30.00-$35.00 (commensurate with experience)
Employment type: Part Time/Regular-Evenings (20 to 25 hours workweek)

Employment Details

Location: Washington, DC (onsite)
Office/Division: Workforce Institute
Bulletin No: 01102026
Union/FLSA status: Union / Exempt

Dates

Opening date: October 14, 2026
Closing date: Open until filled

Desired Qualifications and Core Competencies

Master’s degree in information technology and five (5) years of experience in the technology field, along with IT Fundamentals+ and CompTIA A+ (220-1201) and (220-1202) certification.
Knowledge of adult education methods and strategies, including differentiated instruction, assessment, evaluation, and collaborative techniques that support diversity-related access and achievement outcomes.
Excellent working knowledge of MS Office Suite (Word, Excel, Outlook, and PowerPoint) is desired.
Ability to deliver engaging, structured, student-centered instruction while maintaining an effective and inclusive learning environment.
Skill in developing lesson plans, instructional materials, course objectives, and learning activities aligned with established curriculum and program standards.
Ability to support student recruitment, outreach, intake, assessment, and enrollment to strengthen program participation and retention.
Current knowledge of IT concepts, tools, systems, and industry practices, incorporating relevant technology into instruction.
Use of active learning, multimedia, audio-visual resources, technology, and hands-on activities to accommodate diverse learning styles and increase engagement.
Development of quizzes, examinations, practice activities, and other assessments to measure learning and prepare participants for national industry certifications.
Maintenance of accurate and timely records of attendance, academic progress, performance, assessments, and other required student documentation.

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1mo ago

Technical Support Trainee, Specialist or Senior

Los Alamos County Los Alamos County, NM

Los Alamos County, NM

1mo ago Closed

$26 - $55/hr Full time Av Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Los Alamos County offers an onsite Technical Support role where you help keep end users productive through hands-on desktop, software, and audio-visual support. This position supports day-to-day technology needs under general supervision of the IT Program Manager (or designee), with an hourly salary range of USD 26 to 55 and a growth path across trainee, specialist, or senior levels.

What you’ll do

Provide technical and audio-visual support by installing, upgrading, troubleshooting, and maintaining end user equipment, desktop hardware, and desktop software.
Set up user profiles and deliver basic training to new users.
Create and maintain technical documentation for end user hardware and software.
Maintain confidentiality of all privileged information.

Minimum requirements

High School Diploma (or equivalent).
One year of technical support experience.
Possess and maintain an A+ Certification within one year from the date of hire.
Obtain and maintain a valid New Mexico Class D driver’s license (ability to obtain within the first sixty days of employment).
Complete a thorough background investigation, including an FBI fingerprint check, and not have been convicted of a felony.
Education and experience requirements may include an Associate’s Degree (accredited) or an equivalent combination of education and related work experience, with additional combinations listed by level (including desktop hardware or software support experience).
Additional level requirements include maintaining ITIL4 or Net+ certification within one year from the date of hire and meeting the applicable desktop hardware and software support experience expectations tied to the trainee, specialist, or senior level.

Certifications and skills

Relevant technologies for this role include: A+ Certification, ITIL4, and Net+ (and an additional Security+ Certification requirement may apply depending on level).

Preferred qualifications

Security+ Certification.
Two years of experience with Microsoft 365.

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