IT Help Desk Instructor

United Planning Organization (UPO) is hiring a part-time IT Help Desk Instructor for its Workforce Institute in Washington, DC. The role focuses on delivering curriculum-based classroom and laboratory instruction that prepares students to earn recognized IT certifications, with an emphasis on hands-on learning, assessment, and ongoing curriculum alignment with employer and industry partners.

Key Responsibilities

• Deliver education and training to help students obtain recognized information technology (IT) certifications.
• Lead “real world” scenario training using hands-on IT education simulations conducted in the classroom.
• Provide instruction in industry-recognized operating systems, software, and technology to support preparation for nationally recognized certification examinations.
• Create learning activities that develop, engage, and strengthen student understanding of information technology concepts.
• Develop and deliver curriculum-based classroom and laboratory instruction.
• Prepare lesson plans and communicate course and daily instructional objectives.
• Use active learning strategies, technology, multimedia, and varied instructional methods to support diverse learning needs.
• Maintain effective classroom management and a productive learning environment.
• Develop and administer quizzes, examinations, and other assessments to evaluate student learning and readiness for national or industry-recognized certification.
• Maintain accurate records of student attendance, progress, performance, and training outcomes.
• Provide academic advising, mentoring, and instructional support to students.
• Support critical thinking, problem-solving, and higher-order learning skills.
• Conduct initial participant intake and assessments and assist with student recruitment activities.
• Maintain relationships with employers and IT industry partners to ensure curriculum relevance and to support internship and work-based learning opportunities.
• Maintain current knowledge of information technology, industry trends, certifications, and instructional practice.

Required Qualifications

• Bachelor’s degree in information technology or a related field, plus two (2) years of hands-on experience in the technology industry and tech support.
• CompTIA certification requirements: CompTIA IT Fundamentals+ introduction and certification in CompTIA A+ (220-1201) and A+ (220-1202).
• Demonstrated experience teaching A+ curriculum or an equivalent program to adults.
• Knowledge of current adult education methods and strategies, including differentiated instruction, assessment, evaluation, and collaborative techniques focused on closing the gap in student access and achievement related to diversity.
• Excellent working knowledge of the MS Office Suite (Word, Excel, Outlook, and PowerPoint) is desired.
• Ability to use or learn an electronic time-keeping program.
• Ability to work sensitively and effectively with individuals from diverse educational, socio-economic, and cultural backgrounds.
• If an offer is extended: successful completion of a criminal background check and/or FBI fingerprinting, and pre-employment drug screening as applicable.

Technologies

• CompTIA
• IT Fundamentals+
• CompTIA A+ (220-1201)
• CompTIA A+ (220-1202)
• MS Office Suite (Word, Excel, Outlook, PowerPoint)

Compensation and Schedule

• Hourly range: $30.00-$35.00 (commensurate with experience)
• Employment type: Part Time/Regular-Evenings (20 to 25 hours workweek)

Employment Details

• Location: Washington, DC (onsite)
• Office/Division: Workforce Institute
• Bulletin No: 01102026
• Union/FLSA status: Union / Exempt

Dates

• Opening date: October 14, 2026
• Closing date: Open until filled

Desired Qualifications and Core Competencies

• Master’s degree in information technology and five (5) years of experience in the technology field, along with IT Fundamentals+ and CompTIA A+ (220-1201) and (220-1202) certification.
• Knowledge of adult education methods and strategies, including differentiated instruction, assessment, evaluation, and collaborative techniques that support diversity-related access and achievement outcomes.
• Excellent working knowledge of MS Office Suite (Word, Excel, Outlook, and PowerPoint) is desired.
• Ability to deliver engaging, structured, student-centered instruction while maintaining an effective and inclusive learning environment.
• Skill in developing lesson plans, instructional materials, course objectives, and learning activities aligned with established curriculum and program standards.
• Ability to support student recruitment, outreach, intake, assessment, and enrollment to strengthen program participation and retention.
• Current knowledge of IT concepts, tools, systems, and industry practices, incorporating relevant technology into instruction.
• Use of active learning, multimedia, audio-visual resources, technology, and hands-on activities to accommodate diverse learning styles and increase engagement.
• Development of quizzes, examinations, practice activities, and other assessments to measure learning and prepare participants for national industry certifications.
• Maintenance of accurate and timely records of attendance, academic progress, performance, assessments, and other required student documentation.