Help Desk Support

Overview

KBR’s Mission Engineering Division provides complex technical solutions and expert support to the U.S. Department of War, with expertise in modeling and simulation, cyber transformation, air vehicle mission integration, and lifecycle support. The team works closely with clients to deliver innovative, effective mission technology while prioritizing data security, privacy, and responsible information management.

KBR is seeking a Help Desk Support professional/analyst to support the U.S. Navy’s MEASURE/METCAL program at Naval Air Station North Island in Coronado, CA / San Diego, CA. This onsite role blends application support, data analysis, and Tier II help desk responsibilities, with a focus on reporting, database performance, and system reliability.

Responsibilities

• Provide application and process support for Oracle-based and web-based systems, ensuring data accuracy, system availability, and reliable performance
• Analyze and review technical and operational data to support reporting needs, ad hoc data requests, and program-level decisions
• Develop and execute SQL queries and scripts to create reports, validate data, and support ongoing analysis
• Perform database and application analysis to find data discrepancies, troubleshoot issues, and apply corrective actions
• Support data replication, exchange services, and system interfaces to maintain consistency across environments
• Follow established support processes and policies while working to improve workflows and reporting efficiency
• Act as a liaison between end users, infrastructure teams, and developers to resolve system issues and support enhancements
• Create and maintain user documentation and standard operating procedures (SOPs) to support system use and process consistency
• Provide Tier II help desk support, including managing and resolving user tickets related to application functionality, data issues, and reporting
• Support ongoing system improvements with exposure to PHP scripting, CSS, and Oracle PL/SQL for reporting and analysis

Basic Qualifications

• U.S. citizenship required; Secret clearance required or ability to obtain and maintain
• Bachelor’s + 1 year of experience, OR AA/AS + 5+ years of experience, OR High School Diploma + 9+ years of experience

Preferred Qualifications

• Experience supporting Navy or DoD programs
• Experience with Oracle databases, PL/SQL, or database reporting tools
• Familiarity with scripting languages such as Python
• Experience supporting data integration, replication, or DevOps-related activities

Compensation and Benefits

Compensation: $67,000-$91,000. The posted salary range is based on the national average. The offered rate will be determined by the selected candidate’s location, knowledge, skills, abilities, and/or experience, contract affordability, and internal parity.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation for certain job titles or levels per internal policy or contractual designation. This could include sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

KBR Benefits: KBR offers competitive lifestyle benefits that could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or a flexible work schedule. Career growth is supported through professional training and development.

KBR supports a culture of safety and people-first values, with opportunities to Belong, Connect, and Grow.

Equal Opportunity

KBR is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, or any other characteristic protected by federal, state, or local law.