Database Technical Support Engineer/DBA
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Job Description
VeloDB INC is hiring an experienced Database Technical Support Engineer/DBA to support enterprise customers running mission-critical VeloDB / Apache Doris deployments in production.
Responsibilities
- Provide technical support to enterprise customers using VeloDB / Apache Doris in production environments
- Diagnose and resolve issues across deployment, configuration, operation, performance, and availability
- Troubleshoot distributed database clusters, including:
- SQL execution
- Data ingestion
- Storage and networking problems
- System resource issues
- Lead root cause analysis (RCA) for complex production incidents and deliver clear technical recommendations
- Support installation, upgrades, migrations, backup & recovery, and high availability configurations
- Analyze and optimize SQL queries, schemas, partitions, indexes, and system configurations to improve performance
- Work directly with customers to understand technical issues, manage support cases, and drive them to resolution
- Collaborate with VeloDB engineering and R&D teams to reproduce issues, identify bugs, and improve product reliability
- Create technical documentation, troubleshooting guides, and internal knowledge-base articles
- Participate in escalation and on-call support when needed
Requirements
- 5+ years of experience in database administration, database engineering, production engineering, or technical support
- Hands-on experience with distributed or analytical databases
- Strong knowledge of SQL and Linux
- Experience managing and troubleshooting production database clusters
- Strong understanding of distributed systems, high availability, fault tolerance, backup & recovery, and database performance optimization
- Strong troubleshooting and root-cause analysis skills
- Ability to communicate effectively with customers and engineering teams
- Comfortable working independently in a remote environment
Technologies
- VeloDB, Apache Doris, SQL, Linux
- ClickHouse, StarRocks, Teradata, Greenplum, Vertica
- AWS, GCP, Azure
- Kubernetes, Kafka, Flink, Spark
- Prometheus, Grafana
Benefits
- 401(k)
- Flexible schedule
- Paid time off
Location: Sunnyvale, CA (hybrid)
Salary: USD 96,000 - 144,000 per year
Preferred Qualifications
- Experience with Apache Doris / VeloDB or analytical platforms such as ClickHouse, StarRocks, Teradata, Greenplum, Vertica, or similar
- Experience with AWS, GCP, or Azure
- Familiarity with Kubernetes and containerized database deployments
- Experience with data ecosystem technologies such as Kafka, Flink, or Spark
- Familiarity with monitoring tools such as Prometheus and Grafana
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