Technical Support Analyst
Application Support
Business Systems
CRM
Crm Analytics
Crm Integration
Data Analysis
Data Analytics
Data Integration
Data Processing
Database
Databases
End User Support
Help Desk
Information Technology (IT)
IT Services
It Support
Marketing Technology
Multi Tier Support
Relationship Management
Salesforce
Salesforce Crm
SQL
Technical Support
Tier 2 Support
Job Description
Join Wellsky’s Blood Management Support team to troubleshoot client issues, document investigations, and coordinate with engineering to validate fixes.
Responsibilities
- Review, troubleshoot, and document escalated application technical issues.
- Collaborate with engineering and quality assurance to identify, debug, test, and resolve client-facing application problems.
- Maintain accurate Salesforce case documentation, including investigation steps, outcomes, next steps, resolutions, and details of all client communications.
- Escalate and document unresolved issues as required, maintaining ownership through final resolution.
- Meet required response times and resolution time expectations.
- Perform other job duties as assigned.
Requirements
- Bachelor’s Degree or equivalent work experience.
- At least 2-4 years of relevant work experience.
- 2+ years troubleshooting software applications, databases, interfaces, or system integrations using SQL and other technical analysis tools.
- Knowledge of database systems, networking fundamentals, and system integrations, with the ability to investigate and resolve complex technical issues.
Technologies
- SQL
- Salesforce
Preferred Qualifications
- Experience providing technical support for web-based or SaaS software applications.
- Experience supporting system interfaces, integrations, or data exchange processes between software applications.
- Experience using SQL for application support, troubleshooting, and database analysis.
- Experience providing technical support for healthcare, clinical, laboratory, or EMR/EHR software applications.
Job Expectations
- Willing to work additional or irregular hours as needed.
- Work in accordance with applicable security policies and procedures to safeguard company and client information.
- Ability to sit and view a computer screen for extended periods of time.
Benefits
- Excellent medical with Rx, dental, and vision benefits.
- Mental Health support through EAP.
- Generous paid time off, plus 13 paid holidays.
- 100% vested 401(K) retirement plans.
- Educational assistance up to $2500 per year.
Location: Overland Park, KS (onsite)
Experience: 2+ years required
Education: Bachelor’s Degree
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