Abilene, TX

Support Jobs in Abilene, TX

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Today

IT Support

Oracle Abilene, TX

Abilene, TX

Today

Full time Hardware Support Incident Management Information Technology (IT)

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Job Description

Oracle is hiring an IT Support professional for onsite work in Abilene, TX, focused on end-to-end hardware, datacenter network support, and ticket-based incident resolution.

Responsibilities

Perform end-to-end on-site hardware installation, including removing and troubleshooting hardware without disturbing critical infrastructure and configuration changes
Replace server components and execute server upgrades for an existing customer base with limited supervision
Implement designed network communications and defined network solutions, including cabling and networking equipment, independently
Validate cabling and confirm the network environment is built correctly, including connectivity checks
Use scripting to verify devices are connected and free from transmission errors, link errors, and bottlenecks
Troubleshoot connection issues to establish error-free connectivity
Monitor, review, and analyze ticket queues and system logs and/or console alarm error messaging for assigned environments
Handle non-routine incidents, and escalate more complex or unresolved issues to senior technicians
Implement technical solutions to enhance and/or troubleshoot systems in alignment with Service Level Agreements (SLAs)
Document the steps and resolutions involved in maintaining the environments
Follow established SOPs and MOPs during work, ensuring activities stay in sync with site rules and colocation or data center vendor requirements, including sign-offs
Adhere to implemented required security controls
Comply with health and safety guidelines during on-site work (including PPE, site access, and data site compliance) and during office work
Help facilitate training aligned with corporate objectives
Adhere to SOPs and MOPs for operational Data Center Change Control processes
Identify repeating problems or trends, escalate to senior peers and/or external experts and the operations team, and engage the global team for local issues
Serve as a technical liaison for technical teams to identify and resolve resiliency, reliability, and availability risks
Ensure internal teams deliver quality services and meet SLAs
Contribute to quality assurance through process creation and review, and assist in training new or less experienced peers
Independently manage work by monitoring timelines and deliverables to keep projects or initiatives on track
Prioritize work and adapt to resource or timeline shifts by suggesting adjustments to maintain project efficiency
Collaborate across teams to align on expectations and reach shared objectives
Build partnerships by understanding business, stakeholder, and/or customer needs
Actively listen to diverse perspectives and ask questions to ensure understanding
Independently identify and resolve standard and non-standard issues per standard practices, escalating as appropriate
Troubleshoot by analyzing data and information from multiple sources
Contribute to knowledge sharing and best practices
Participate in continuous learning by seeking knowledge and new skills/tools and staying current with industry trends and best practices
Seek and leverage feedback and training to improve skills and support a culture of continuous learning and knowledge sharing
Recommend updates to increase efficiency and effectiveness of team processes, protocols, and workflows
Seek input from team members on alternative approaches and methods to improve work

Key Responsibilities (Core)

Planning & Execution: Independently manage timelines and deliverables; prioritize work and adjust to resource or timeline shifts to maintain project efficiency
Collaboration & Partnership: Align across teams on expectations; build understanding of stakeholder and customer needs; actively listen and ask questions
Problem Solving: Address standard and non-standard issues; troubleshoot errors using data from multiple sources; contribute to knowledge sharing and best practices
Continuous Learning: Seek knowledge, skills, tools, and training; stay current with industry trends; contribute to continuous learning culture
Continuous Improvement: Recommend process and workflow updates and seek input on alternative improvement approaches

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4d ago

IT Support Specialist IV

Texas Tech Univ Health Sciences Ctr Abilene, TX

Abilene, TX

4d ago

$21 - $26/hr Full time Application Support End User Support Information Technology (IT)

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Job Description

This role provides technical support and assistance across the organization, helping departments, faculty, staff, and students effectively use software applications, customized applications, systems, and websites.

Role Overview

You will support end users with technical help related to software applications, customized applications, systems support, and websites. In addition, the position may include managing IT software projects within a defined area or unit to support ongoing business operations.

Key Responsibilities

Provide technical support and assistance to departments, faculty, staff, and students for software applications, customized applications, systems support, and websites.
Manage area or unit IT software projects that support business operations.

Location

Abilene, TX (onsite)

Compensation

USD 21 to 26 per hour

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2mo ago

Technical Support Specialist I, IT Network Security

Hendrick Health Abilene, TX

Abilene, TX

2mo ago Closed

Full time End User Support Hardware Support Information Technology (IT)

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

Hendrick Health is looking for an onsite Technical Support Specialist I, IT Network Security in Abilene, TX. In this role, you will help keep computer hardware and software systems running smoothly by resolving day-to-day technical issues, supporting software integration, and completing hands-on IT support tasks that keep hospital operations moving.

What you’ll do

Perform minor maintenance and repair on Information Technology Services equipment
Replace printer consumables, including cartridges and paper, as needed
Troubleshoot computer or operating system issues that impact daily activities
Install, monitor, and uninstall PCs, printers, scanners, mobile devices, peripherals, and related equipment
Complete hospital rounding as part of onsite support
Provide media support
Handle work request/orders
Support reporting activities associated with IT support work

How the role supports daily operations

As Technical Support Specialist I, you will oversee and maintain computer hardware and software systems. You will assist with resolving technical issues that affect client day-to-day operations, as well as help troubleshoot common problems within software infrastructure. The role also includes supporting computer software integration through diagnosis and troubleshooting of recurring, practical issues.

Core focus areas

Hardware and software maintenance and upkeep
Troubleshooting for computers and operating systems
Integration support through diagnosing and troubleshooting
Onsite installation and device lifecycle activities (install, monitor, uninstall)

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2mo ago

Desktop Support Technician

GTS Technology Solutions Abilene, TX

Abilene, TX

2mo ago Closed

$23 - $23/hr Contract Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

GTS Technology Solutions is seeking a Desktop Support Technician (contract, long-term with potential contract-to-hire) to provide onsite technical support and maintain computer systems and IT infrastructure for end-users in Abilene, TX.

Role Overview

This position focuses on troubleshooting and resolving a range of desktop, infrastructure, and connectivity issues. The technician will diagnose problems across hardware, software, networks, and mobile devices, document work in BMC Helix ITSM, and monitor network activities to support ongoing stability and performance.

Responsibilities

Diagnose and troubleshoot basic-to-advanced issues related to hardware, software, networks, and mobile devices; escalate to specialized staff or technical team leads when required.
Communicate at a complex level with internal and external partners to provide, exchange, verify, answer, address, and resolve inquiries, issues, or complaints.
Ensure assistance and service requests are handled in a timely manner and meet user and customer expectations.
Submit clear and concise documentation in the agency’s problem tracking system, BMC Helix ITSM, and support departmental metric targets in accordance with policy.
Monitor network activity to identify and help resolve ongoing problems or unusual conditions.
Provide appropriate training to customers and/or other IT support staff to strengthen technical skills.
Maintain a regular and predictable work schedule aligned with agency leave policies and contribute to a positive, culturally diverse work environment.
Participate in special projects, QC and testing, and other assigned duties.

Required Qualifications

4+ years of experience analyzing and supporting PC operating systems, hardware, software, wide-area networks, and mobile devices (Apple). Required experience must be gained within the last 2–4 years to ensure current platform knowledge.
Knowledge of MS Office (preferably Office 365), Active Directory, and MDM.
Ability to analyze systems, procedures, and processes; assess risks; and make recommendations to IT Support Teams, a Team Lead, and/or other management.
Strong ability to communicate orally and in writing in English with staff at all levels, including presenting technical information to non-technical audiences.
Team-oriented work style, capable of operating with limited direction using initiative and sound judgment, including adjusting responses for emergencies or changing priorities.
Customer-focused approach with excellent communication skills.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
CompTIA A+ certification is strongly preferred.
VPN configuration knowledge and DNS management are a plus.

Technologies

BMC Helix ITSM
MS Office
Office 365
Active Directory
MDM
VPN configurations
DNS management

Compensation and Contract Details

Pay: $23.00 per hour
Job type: Contract
Location: Abilene, TX 79602 (Required)
Work location: In person

Benefits

Dental insurance
Health insurance
Vision insurance

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2mo ago

Infrastructure Agent - Information Technology - Service Desk

City of Abilene Abilene, TX

Abilene, TX

2mo ago Closed

$25 - $30/hr Full time Active Directory Cloud Platforms Desktop Support

This position is no longer accepting applications (closed Aug 20, 2026).

Job Description

City of Abilene offers an onsite Infrastructure Agent role in Abilene, TX, with a competitive hourly pay of $25 - $30 per hour. This position sits within the Service Desk and focuses on supporting and maintaining IT infrastructure, including servers, storage, and monitoring. You will assist with Windows server administration, work to keep systems available, and troubleshoot issues across enterprise applications, virtualization, and storage solutions. The role emphasizes collaboration with experienced teammates, hands-on problem solving, documentation, and knowledge sharing to strengthen the team. A two-year IT background and an associate or bachelor’s degree (preferred) set you up for success here.

Responsibilities

Serve as the initial point of contact for infrastructure and cloud service requests and incidents.
Diagnose and resolve issues involving Active Directory, servers, storage, Microsoft 365, and basic networking.
Support Windows based environments, including workstations, remote desktops, and virtualized platforms.
Assist with patch management, endpoint security, and device compliance policies.
Document troubleshooting steps, create knowledge base articles, and capture resolution procedures.
Collaborate with senior IT staff to support infrastructure maintenance, system updates, and cloud migrations.
Provide hands-on guidance during issue resolution to help teammates develop technical skills.
Contribute to the knowledge base by documenting solutions and procedures.
Assist in onboarding and training new technicians by sharing best practices and troubleshooting techniques.
Help generate reports on Service Desk performance, ticket trends, and IT asset usage.
Assist with managing Microsoft 365, including Exchange and OneDrive.
Perform other job-related duties and responsibilities as assigned.

Requirements

Two years of IT experience, with a focus on infrastructure and/or service desk operations.
Experience working with edge equipment and their configurations and maintenance.
Hands-on experience with Windows environments, endpoint troubleshooting, and cloud services is preferred.
Experience with IT service management (ITSM) tools is preferred.

Technology Stack

Active Directory
Microsoft 365
Azure Active Directory (Entra ID)
Exchange Online
Microsoft Intune
PowerShell

Qualifications and Education

Education: Associate or bachelor's degree is preferred.

Licenses, Certifications, and Special Requirements

A valid Texas driver’s license, with the ability to obtain one within 90 days of employment; military waiver preferred.
Certifications such as CompTIA Cloud+, CompTIA IT Fundamentals, CompTIA A+, IT Asset Management, or equivalent are preferred.

Physical and Work Environment

Most tasks are performed in a sedentary setting with occasional lifts as needed for equipment or supplies; lifting duties are generally light to moderate depending on the task.
Visual demands are frequent, with regular talking and listening requirements.
Work activities may involve sitting for extended periods, with infrequent standing or walking.

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Support Jobs in Abilene, TX

IT Support

IT Support Specialist IV

Technical Support Specialist I, IT Network Security

Desktop Support Technician

Infrastructure Agent - Information Technology - Service Desk

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