Abilene, TX

Support Jobs in Abilene, TX

3 jobs found

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30d ago

Technical Support Specialist I, IT Network Security

Hendrick Health Abilene, TX

Abilene, TX

30d ago Closed

Full time End User Support Hardware Support Information Technology (IT)

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

Hendrick Health is looking for an onsite Technical Support Specialist I, IT Network Security in Abilene, TX. In this role, you will help keep computer hardware and software systems running smoothly by resolving day-to-day technical issues, supporting software integration, and completing hands-on IT support tasks that keep hospital operations moving.

What you’ll do

Perform minor maintenance and repair on Information Technology Services equipment
Replace printer consumables, including cartridges and paper, as needed
Troubleshoot computer or operating system issues that impact daily activities
Install, monitor, and uninstall PCs, printers, scanners, mobile devices, peripherals, and related equipment
Complete hospital rounding as part of onsite support
Provide media support
Handle work request/orders
Support reporting activities associated with IT support work

How the role supports daily operations

As Technical Support Specialist I, you will oversee and maintain computer hardware and software systems. You will assist with resolving technical issues that affect client day-to-day operations, as well as help troubleshoot common problems within software infrastructure. The role also includes supporting computer software integration through diagnosis and troubleshooting of recurring, practical issues.

Core focus areas

Hardware and software maintenance and upkeep
Troubleshooting for computers and operating systems
Integration support through diagnosing and troubleshooting
Onsite installation and device lifecycle activities (install, monitor, uninstall)

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1mo ago

Desktop Support Technician

GTS Technology Solutions Abilene, TX

Abilene, TX

1mo ago Closed

$23 - $23/hr Contract Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

GTS Technology Solutions is seeking a Desktop Support Technician (contract, long-term with potential contract-to-hire) to provide onsite technical support and maintain computer systems and IT infrastructure for end-users in Abilene, TX.

Role Overview

This position focuses on troubleshooting and resolving a range of desktop, infrastructure, and connectivity issues. The technician will diagnose problems across hardware, software, networks, and mobile devices, document work in BMC Helix ITSM, and monitor network activities to support ongoing stability and performance.

Responsibilities

Diagnose and troubleshoot basic-to-advanced issues related to hardware, software, networks, and mobile devices; escalate to specialized staff or technical team leads when required.
Communicate at a complex level with internal and external partners to provide, exchange, verify, answer, address, and resolve inquiries, issues, or complaints.
Ensure assistance and service requests are handled in a timely manner and meet user and customer expectations.
Submit clear and concise documentation in the agency’s problem tracking system, BMC Helix ITSM, and support departmental metric targets in accordance with policy.
Monitor network activity to identify and help resolve ongoing problems or unusual conditions.
Provide appropriate training to customers and/or other IT support staff to strengthen technical skills.
Maintain a regular and predictable work schedule aligned with agency leave policies and contribute to a positive, culturally diverse work environment.
Participate in special projects, QC and testing, and other assigned duties.

Required Qualifications

4+ years of experience analyzing and supporting PC operating systems, hardware, software, wide-area networks, and mobile devices (Apple). Required experience must be gained within the last 2–4 years to ensure current platform knowledge.
Knowledge of MS Office (preferably Office 365), Active Directory, and MDM.
Ability to analyze systems, procedures, and processes; assess risks; and make recommendations to IT Support Teams, a Team Lead, and/or other management.
Strong ability to communicate orally and in writing in English with staff at all levels, including presenting technical information to non-technical audiences.
Team-oriented work style, capable of operating with limited direction using initiative and sound judgment, including adjusting responses for emergencies or changing priorities.
Customer-focused approach with excellent communication skills.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
CompTIA A+ certification is strongly preferred.
VPN configuration knowledge and DNS management are a plus.

Technologies

BMC Helix ITSM
MS Office
Office 365
Active Directory
MDM
VPN configurations
DNS management

Compensation and Contract Details

Pay: $23.00 per hour
Job type: Contract
Location: Abilene, TX 79602 (Required)
Work location: In person

Benefits

Dental insurance
Health insurance
Vision insurance

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1mo ago

Infrastructure Agent - Information Technology - Service Desk

City of Abilene Abilene, TX

Abilene, TX

1mo ago Closed

$25 - $30/hr Full time Active Directory Cloud Platforms Desktop Support

This position is no longer accepting applications (closed Aug 20, 2026).

Job Description

City of Abilene offers an onsite Infrastructure Agent role in Abilene, TX, with a competitive hourly pay of $25 - $30 per hour. This position sits within the Service Desk and focuses on supporting and maintaining IT infrastructure, including servers, storage, and monitoring. You will assist with Windows server administration, work to keep systems available, and troubleshoot issues across enterprise applications, virtualization, and storage solutions. The role emphasizes collaboration with experienced teammates, hands-on problem solving, documentation, and knowledge sharing to strengthen the team. A two-year IT background and an associate or bachelor’s degree (preferred) set you up for success here.

Responsibilities

Serve as the initial point of contact for infrastructure and cloud service requests and incidents.
Diagnose and resolve issues involving Active Directory, servers, storage, Microsoft 365, and basic networking.
Support Windows based environments, including workstations, remote desktops, and virtualized platforms.
Assist with patch management, endpoint security, and device compliance policies.
Document troubleshooting steps, create knowledge base articles, and capture resolution procedures.
Collaborate with senior IT staff to support infrastructure maintenance, system updates, and cloud migrations.
Provide hands-on guidance during issue resolution to help teammates develop technical skills.
Contribute to the knowledge base by documenting solutions and procedures.
Assist in onboarding and training new technicians by sharing best practices and troubleshooting techniques.
Help generate reports on Service Desk performance, ticket trends, and IT asset usage.
Assist with managing Microsoft 365, including Exchange and OneDrive.
Perform other job-related duties and responsibilities as assigned.

Requirements

Two years of IT experience, with a focus on infrastructure and/or service desk operations.
Experience working with edge equipment and their configurations and maintenance.
Hands-on experience with Windows environments, endpoint troubleshooting, and cloud services is preferred.
Experience with IT service management (ITSM) tools is preferred.

Technology Stack

Active Directory
Microsoft 365
Azure Active Directory (Entra ID)
Exchange Online
Microsoft Intune
PowerShell

Qualifications and Education

Education: Associate or bachelor's degree is preferred.

Licenses, Certifications, and Special Requirements

A valid Texas driver’s license, with the ability to obtain one within 90 days of employment; military waiver preferred.
Certifications such as CompTIA Cloud+, CompTIA IT Fundamentals, CompTIA A+, IT Asset Management, or equivalent are preferred.

Physical and Work Environment

Most tasks are performed in a sedentary setting with occasional lifts as needed for equipment or supplies; lifting duties are generally light to moderate depending on the task.
Visual demands are frequent, with regular talking and listening requirements.
Work activities may involve sitting for extended periods, with infrequent standing or walking.

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Support Jobs in Abilene, TX

Technical Support Specialist I, IT Network Security

Desktop Support Technician

Infrastructure Agent - Information Technology - Service Desk

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