Technical Support Specialist I, IT Network Security

Hendrick Health is looking for an onsite Technical Support Specialist I, IT Network Security in Abilene, TX. In this role, you will help keep computer hardware and software systems running smoothly by resolving day-to-day technical issues, supporting software integration, and completing hands-on IT support tasks that keep hospital operations moving.

What you’ll do

• Perform minor maintenance and repair on Information Technology Services equipment
• Replace printer consumables, including cartridges and paper, as needed
• Troubleshoot computer or operating system issues that impact daily activities
• Install, monitor, and uninstall PCs, printers, scanners, mobile devices, peripherals, and related equipment
• Complete hospital rounding as part of onsite support
• Provide media support
• Handle work request/orders
• Support reporting activities associated with IT support work

How the role supports daily operations

As Technical Support Specialist I, you will oversee and maintain computer hardware and software systems. You will assist with resolving technical issues that affect client day-to-day operations, as well as help troubleshoot common problems within software infrastructure. The role also includes supporting computer software integration through diagnosis and troubleshooting of recurring, practical issues.

Core focus areas

• Hardware and software maintenance and upkeep
• Troubleshooting for computers and operating systems
• Integration support through diagnosing and troubleshooting
• Onsite installation and device lifecycle activities (install, monitor, uninstall)