Albany, OR

Support Jobs in Albany, OR

2 jobs found

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2d ago

Help Desk Support (Remote)

MEI Rigging & Crating LLC Albany, OR 🇺🇸 Remote

Albany, OR

2d ago

Full time Cloud Platforms Desktop Support Email Support

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Job Description

This remote Help Desk Support position provides first-level assistance for users’ computer systems, networks, and hardware, including troubleshooting, setup, and follow-up to resolve data processing issues. The role is based in Albany, Oregon, with remote work supported.

Responsibilities

Identify, diagnose, and resolve software and hardware problems for end users across desktops, laptops, tablets, and mobile devices.
Deliver, tag, deploy, and assist in configuring end-user devices and peripherals including hardware and software for PCs, laptops, tablets, and smartphones.
Troubleshoot end-user network, printer, email, Internet, and local-area network access problems and hardware issues.
Provide hardware provisioning, device imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (iOS and Android).
Coordinate problem resolution with outsourced IT consultants as needed and monitor recurring issues.
Support employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
Offer TCP/IP networking support and troubleshoot LAN and WAN environments for both local and remote users.
Troubleshoot client, mobile and cloud applications including Office 365, D365, and SharePoint.
Suggest modifications and improvements to existing software applications when appropriate.
Provide training on new hardware or software as required.
Develop and maintain an inventory catalog of hardware, software, and licensing.
Perform additional tasks as assigned.

Requirements

Associates degree or equivalent qualification in information technology.
Minimum of three years proven experience in a Help Desk or similar role supporting multiple locations and time zones, remotely or on site.
Proficiency with Microsoft 365, Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Capability to create clear, comprehensive documentation of systems and procedures.
Strong analytical and problem-solving skills with high attention to detail and accuracy.
Self-motivated and able to work independently.

Technologies

Microsoft 365
Microsoft Windows 10
Microsoft Office
SharePoint
Microsoft D365
iOS
Android
Teams

Physical Requirements and Working Conditions

This is a remote-based position with potential work from a regional office as needed.
May require varying hours across multiple time zones to support operations.
Primarily uses a computer, keyboard, mouse, and related hardware and software to perform tasks.
May involve long periods of seated work.
Frequent use of internet, telephone, Teams, email, and other collaboration tools to communicate and coordinate with colleagues and projects.

Additional Requirements

Ability to work effectively in a high-functioning team environment.
Display the highest levels of honesty, integrity, and professionalism; take pride in your work and the company.
Communicate openly and strive for peak daily performance.
Deliver the quality service MEI’s customers expect.

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2mo ago

HVAC Tech Support Representative 1st Shift

HVACDirect.com Albany, OR

Albany, OR

2mo ago Closed

Full time Contact Center Customer Support First Shift

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

HVACDirect.com is seeking an experienced HVAC Tech Support Representative to join their Albany, Oregon team on the first shift. This in-office role centers on remote diagnosis and troubleshooting of residential HVAC systems, handling inbound support calls, and contributing to technical documentation for customers and licensed installers nationwide.

Responsibilities

Serve as a technical resource for customers and licensed installers across the country.
Handle inbound HVAC technical support calls.
Diagnose and troubleshoot residential HVAC systems remotely.
Review installation scenarios to identify root causes.
Manage and resolve support tickets in the tracking system.
Provide clear, step-by-step troubleshooting guidance.
Document all technical cases accurately.
Escalate complex cases when appropriate.
Contribute to internal technical documentation and best practices.

Requirements

Minimum five years of hands-on HVAC field experience.
Strong residential HVAC troubleshooting skills.
Ability to clearly explain technical concepts.
Comfortable working on a computer while handling calls.
Strong documentation and organizational skills.

Benefits

Competitive hourly pay.
401(k) with company match.
Health, dental, vision, and life insurance.
Paid time off plus paid holidays.
Employee discounts.
Clear internal growth paths with many leaders promoted from within.
Supportive, team-oriented environment.

Schedule

1st Shift: 09:00 AM – 6:00 PM
Willingness to work 1–2 weekend days bi-monthly

Work Location

In-person (office-based role) in Albany, OR
Remote opportunity available

Job Type

Full-time

Experience

HVAC: 5 years (Preferred)

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Support Jobs in Albany, OR

Help Desk Support (Remote)

HVAC Tech Support Representative 1st Shift

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