HVAC Tech Support Representative 1st Shift

HVACDirect.com is seeking an experienced HVAC Tech Support Representative to join their Albany, Oregon team on the first shift. This in-office role centers on remote diagnosis and troubleshooting of residential HVAC systems, handling inbound support calls, and contributing to technical documentation for customers and licensed installers nationwide.

Responsibilities

• Serve as a technical resource for customers and licensed installers across the country.
• Handle inbound HVAC technical support calls.
• Diagnose and troubleshoot residential HVAC systems remotely.
• Review installation scenarios to identify root causes.
• Manage and resolve support tickets in the tracking system.
• Provide clear, step-by-step troubleshooting guidance.
• Document all technical cases accurately.
• Escalate complex cases when appropriate.
• Contribute to internal technical documentation and best practices.

Requirements

• Minimum five years of hands-on HVAC field experience.
• Strong residential HVAC troubleshooting skills.
• Ability to clearly explain technical concepts.
• Comfortable working on a computer while handling calls.
• Strong documentation and organizational skills.

Benefits

• Competitive hourly pay.
• 401(k) with company match.
• Health, dental, vision, and life insurance.
• Paid time off plus paid holidays.
• Employee discounts.
• Clear internal growth paths with many leaders promoted from within.
• Supportive, team-oriented environment.

Schedule

• 1st Shift: 09:00 AM – 6:00 PM
• Willingness to work 1–2 weekend days bi-monthly

Work Location

• In-person (office-based role) in Albany, OR
• Remote opportunity available

Job Type

• Full-time

Experience

• HVAC: 5 years (Preferred)