Support Jobs in Alexandria, MN

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25d ago

Corporate Technical Support Associate

AMCON Distributing Company Alexandria, MN

Alexandria, MN

25d ago

Full time Application Support Computer Skills Customer Support

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Job Description

Provides technical assistance to employees and customers, helping troubleshoot and resolve computer-related issues.

Responsibilities

Manage mobile device access and app installation for devices such as cell phones, tablets, mobile printers, and related equipment; wrist units and ring scanners for WMS are a plus.
Process ordering, receiving, and shipping of equipment to and from the corporate office.
Maintain and conduct regular audits of assets within the inventory management system.
Identify, investigate, and resolve user problems related to software and hardware.
Handle support requests via phone, chat, email, or other channels regarding software, connectivity, printing, and related topics.
Guide users through diagnostic and troubleshooting steps, using diagnostic tools or following verbal instructions as needed.
Assist users with software installation and related troubleshooting; escalate complex issues to the appropriate staff.
Communicate regularly with the support team to discuss recurring problems and share solutions and best practices.
Set up or repair computer hardware and peripherals such as printers and scanners; coordinate with third-party vendors as necessary.
Troubleshoot system failures and identify roadblocks affecting the network.
Create new user accounts and establish appropriate access.
Monitor computer and telecommunications systems to improve network performance.
Perform backup procedures to minimize the risk of data loss.
Attend training on new equipment, software, platforms, and products; assist in developing user manuals and related documentation.
Stay informed about technology innovations and trends.
Perform other related duties as assigned.

Requirements

Minimum 3 years of technical support experience.
Bachelor's degree is required.
Excellent verbal and written communication skills.
Strong interpersonal and remote customer service abilities.
Ability to explain technical issues to both technical and nontechnical employees and customers.
Solid analytical and problem-solving capabilities.
Proficiency with Microsoft Office Suite or related productivity software.
Ability to quickly learn a broad range of computer hardware and software.

Technologies

Microsoft Office Suite
VMware

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds occasionally.

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