Alexandria, MN

Support Jobs in Alexandria, MN

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IT Help Desk Specialist I

Massman Companies Inc Alexandria, MN

Alexandria, MN

Today

$22 - $25/hr Full time Help Desk Help Desk Support Information Technology (IT)

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Job Description

Massman Companies Inc is hiring an IT Help Desk Specialist I to support employees and help keep manufacturing operations moving. In this onsite role in Alexandria, MN, you will troubleshoot day-to-day technology issues, answer questions, and turn frustrating problems into smoother workflows for internal customers. If you value clear communication, dependable execution, and steady improvement, this position offers a path to build impact through hands-on problem-solving and service.

What you’ll do

Troubleshoot and support technology issues by answering questions and helping employees find practical solutions.
Support connectivity and operations to help keep teams connected and manufacturing operations running.
Improve the support experience by converting technology challenges into positive outcomes for employees.

What you bring

Education and experience: professional degree in the chosen discipline or equivalent experience, plus 2 to 4 years of related experience.
Independent drive: self-motivated to identify project work aligned with professional experience and the ability to complete that work with limited supervision.
Coaching mindset: proactively seeks coaching when needed.
Adaptability: adapts to changes in the work environment, manages competing demands, helps overcome resistance, communicates change effectively, supports those affected by change, and accepts feedback and criticism professionally.
Execution and reliability: consistently at work as scheduled, completes work on time without needing to be redirected, and adjusts pace based on the customer schedule.
Communication: effectively expresses ideas verbally and in writing, listens and responds in a timely manner, keeps others adequately informed, and emulates Massman’s values of Honesty, Integrity, and Pride.
Collaboration and service: shares ideas openly, welcomes feedback, understands how responsibilities impact others, balances individual and team priorities, and supports positive team spirit across the organization.
Customer focus: applies customer service standards to internal and external customers, develops new approaches to meeting needs, monitors customer satisfaction, and trains and supports others in delivering quality service.
Quality and safety: maintains high workmanship/performance, applies feedback to improve, demonstrates accuracy and thoroughness, looks for ways to improve quality and reduce costs, follows safety and security procedures, and reports potentially unsafe conditions.

Independently minded

Self-motivated to identify project and work aligned to professional experience.
Demonstrated ability to complete projects with limited supervision.
Proactively seeks coaching when needed.

Scope and business impact

Some skills and capabilities have clear proficiencies while others are still developing.
Usually serves as an experienced resource for new team members.
Weekly work includes variation and moderate complexity, requiring moderate problem-solving.
Optimizes professional and personal processes to improve accuracy and quality of output.
The work has a moderate impact on business performance.

Physical demands and work environment

While performing duties, the employee is regularly required to sit or stand and use hands to handle or feel small and medium-sized components. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift weight or exert force up to 50 pounds.

Pay: USD 22 - 25 per hour. Experience: minimum 2 years. Location: Alexandria, MN (onsite).

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3mo ago

Corporate Technical Support Associate

AMCON Distributing Company Alexandria, MN

Alexandria, MN

3mo ago Closed

Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

Provides technical assistance to employees and customers, helping troubleshoot and resolve computer-related issues.

Responsibilities

Manage mobile device access and app installation for devices such as cell phones, tablets, mobile printers, and related equipment; wrist units and ring scanners for WMS are a plus.
Process ordering, receiving, and shipping of equipment to and from the corporate office.
Maintain and conduct regular audits of assets within the inventory management system.
Identify, investigate, and resolve user problems related to software and hardware.
Handle support requests via phone, chat, email, or other channels regarding software, connectivity, printing, and related topics.
Guide users through diagnostic and troubleshooting steps, using diagnostic tools or following verbal instructions as needed.
Assist users with software installation and related troubleshooting; escalate complex issues to the appropriate staff.
Communicate regularly with the support team to discuss recurring problems and share solutions and best practices.
Set up or repair computer hardware and peripherals such as printers and scanners; coordinate with third-party vendors as necessary.
Troubleshoot system failures and identify roadblocks affecting the network.
Create new user accounts and establish appropriate access.
Monitor computer and telecommunications systems to improve network performance.
Perform backup procedures to minimize the risk of data loss.
Attend training on new equipment, software, platforms, and products; assist in developing user manuals and related documentation.
Stay informed about technology innovations and trends.
Perform other related duties as assigned.

Requirements

Minimum 3 years of technical support experience.
Bachelor's degree is required.
Excellent verbal and written communication skills.
Strong interpersonal and remote customer service abilities.
Ability to explain technical issues to both technical and nontechnical employees and customers.
Solid analytical and problem-solving capabilities.
Proficiency with Microsoft Office Suite or related productivity software.
Ability to quickly learn a broad range of computer hardware and software.

Technologies

Microsoft Office Suite
VMware

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds occasionally.

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Support Jobs in Alexandria, MN

IT Help Desk Specialist I

Corporate Technical Support Associate

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