IT Help Desk Specialist I

Massman Companies Inc is hiring an IT Help Desk Specialist I to support employees and help keep manufacturing operations moving. In this onsite role in Alexandria, MN, you will troubleshoot day-to-day technology issues, answer questions, and turn frustrating problems into smoother workflows for internal customers. If you value clear communication, dependable execution, and steady improvement, this position offers a path to build impact through hands-on problem-solving and service.

What you’ll do

• Troubleshoot and support technology issues by answering questions and helping employees find practical solutions.
• Support connectivity and operations to help keep teams connected and manufacturing operations running.
• Improve the support experience by converting technology challenges into positive outcomes for employees.

What you bring

• Education and experience: professional degree in the chosen discipline or equivalent experience, plus 2 to 4 years of related experience.
• Independent drive: self-motivated to identify project work aligned with professional experience and the ability to complete that work with limited supervision.
• Coaching mindset: proactively seeks coaching when needed.
• Adaptability: adapts to changes in the work environment, manages competing demands, helps overcome resistance, communicates change effectively, supports those affected by change, and accepts feedback and criticism professionally.
• Execution and reliability: consistently at work as scheduled, completes work on time without needing to be redirected, and adjusts pace based on the customer schedule.
• Communication: effectively expresses ideas verbally and in writing, listens and responds in a timely manner, keeps others adequately informed, and emulates Massman’s values of Honesty, Integrity, and Pride.
• Collaboration and service: shares ideas openly, welcomes feedback, understands how responsibilities impact others, balances individual and team priorities, and supports positive team spirit across the organization.
• Customer focus: applies customer service standards to internal and external customers, develops new approaches to meeting needs, monitors customer satisfaction, and trains and supports others in delivering quality service.
• Quality and safety: maintains high workmanship/performance, applies feedback to improve, demonstrates accuracy and thoroughness, looks for ways to improve quality and reduce costs, follows safety and security procedures, and reports potentially unsafe conditions.

Independently minded

• Self-motivated to identify project and work aligned to professional experience.
• Demonstrated ability to complete projects with limited supervision.
• Proactively seeks coaching when needed.

Scope and business impact

• Some skills and capabilities have clear proficiencies while others are still developing.
• Usually serves as an experienced resource for new team members.
• Weekly work includes variation and moderate complexity, requiring moderate problem-solving.
• Optimizes professional and personal processes to improve accuracy and quality of output.
• The work has a moderate impact on business performance.

Physical demands and work environment

While performing duties, the employee is regularly required to sit or stand and use hands to handle or feel small and medium-sized components. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift weight or exert force up to 50 pounds.

Pay: USD 22 - 25 per hour. Experience: minimum 2 years. Location: Alexandria, MN (onsite).