Corporate Technical Support Associate

Responsibilities

• Manage mobile device access and app installation for devices such as cell phones, tablets, mobile printers, and related equipment; wrist units and ring scanners for WMS are a plus.
• Process ordering, receiving, and shipping of equipment to and from the corporate office.
• Maintain and conduct regular audits of assets within the inventory management system.
• Identify, investigate, and resolve user problems related to software and hardware.
• Handle support requests via phone, chat, email, or other channels regarding software, connectivity, printing, and related topics.
• Guide users through diagnostic and troubleshooting steps, using diagnostic tools or following verbal instructions as needed.
• Assist users with software installation and related troubleshooting; escalate complex issues to the appropriate staff.
• Communicate regularly with the support team to discuss recurring problems and share solutions and best practices.
• Set up or repair computer hardware and peripherals such as printers and scanners; coordinate with third-party vendors as necessary.
• Troubleshoot system failures and identify roadblocks affecting the network.
• Create new user accounts and establish appropriate access.
• Monitor computer and telecommunications systems to improve network performance.
• Perform backup procedures to minimize the risk of data loss.
• Attend training on new equipment, software, platforms, and products; assist in developing user manuals and related documentation.
• Stay informed about technology innovations and trends.
• Perform other related duties as assigned.

Requirements

• Minimum 3 years of technical support experience.
• Bachelor's degree is required.
• Excellent verbal and written communication skills.
• Strong interpersonal and remote customer service abilities.
• Ability to explain technical issues to both technical and nontechnical employees and customers.
• Solid analytical and problem-solving capabilities.
• Proficiency with Microsoft Office Suite or related productivity software.
• Ability to quickly learn a broad range of computer hardware and software.

Technologies

• Microsoft Office Suite
• VMware

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.