Arlington, TX

Support Jobs in Arlington, TX

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Today

IT Operations Support Technician - Service Desk

Viridien Arlington, TX 🇺🇸 Remote

Arlington, TX

Today

$24 - $26/hr Full time Active Directory Application Support Azure Ad / Entra Id

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Job Description

Viridien is seeking an IT Operations Support Technician to strengthen its Service Desk capabilities in Arlington, TX with remote flexibility. In this Tier 2 role, you will handle end-user and operational support across Windows devices, Microsoft 365, and hybrid infrastructure, focusing on troubleshooting, stability, and continuous improvement.

As part of IT Operations, you will investigate and resolve technical issues, support key identity and access workflows, and help maintain the reliability of core systems and services used across the organization.

What you’ll do

Troubleshoot simple and complex issues across Windows desktop, laptop, and mobile devices
Support Microsoft 365 services, including Outlook and Exchange Online (mail flow, profiles, permissions)
Support Microsoft Teams (calling, meetings, and client-related issues)
Support OneDrive and SharePoint Online (sync, access, permissions)
Resolve identity and authentication problems, including password resets, MFA, and conditional access
Troubleshoot VPN, remote access, and hybrid connectivity issues
Manage user accounts, security groups, and permissions in on-prem Active Directory
Manage user accounts, security groups, and permissions in Azure AD / Microsoft Entra ID
Support user lifecycle processes such as onboarding, role changes, and offboarding
Assist with Hybrid Azure AD Join and device registration issues
Support administration and monitoring for Windows Server (on-prem), Azure, and Microsoft 365 services
Monitor and support Azure AD Connect and on-prem AD
Monitor and support file and print services and backup and recovery jobs
Apply patches, updates, and configuration changes using change management procedures
Support virtualization platforms such as Hyper-V as needed
Maintain system documentation and asset inventories
Identify recurring problems and contribute to root cause analysis
Support security initiatives, including phishing response, account compromise remediation, and access reviews
Participate in after-hours or on-call rotations as required

What you bring

2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration
Strong experience supporting Windows endpoints in an enterprise environment
Working knowledge of Microsoft 365 and hybrid identity concepts
Hands-on experience with Active Directory user and group management
Solid networking fundamentals, including TCP/IP, DNS, DHCP, and VPN
Experience using ticketing systems and documenting technical solutions
Strong communication and customer service skills

Technologies you’ll work with

Windows
Microsoft 365 (Outlook, Exchange Online, Microsoft Teams, OneDrive, SharePoint Online)
MFA, Conditional Access
VPN
Active Directory
Azure AD / Microsoft Entra ID
Hybrid Azure AD Join
Azure AD Connect
Windows Server
Azure and Microsoft 365 services
File and print services
Backup and recovery jobs
Hyper-V
PowerShell

Benefits

401(k)

Preferred qualifications

Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
Exposure to Intune, Conditional Access, or device compliance policies
PowerShell scripting for basic administration or troubleshooting

Core competencies

Strong troubleshooting and analytical skills
Attention to detail and consistent documentation discipline
Professional communication with both technical and non-technical users

Compensation: USD 24–26 per hour. Location: Arlington, TX (remote). Experience level: minimum 2 years.

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1mo ago

Help Desk Specialist I

D.R. Horton Arlington, TX

Arlington, TX

1mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

In Arlington, Texas, D.R. Horton is looking for a Help Desk Specialist I to act as the frontline for end-user IT support in an onsite role. The position focuses on assisting employees and external vendors with hardware, software, and related issues while delivering help via phone, webchat, and in-person interactions, and documenting every step of the resolution. The role may involve on-call rotations, overtime, and occasional overnight travel.

Responsibilities

Provide phone, webchat, and in-person support to end users and external vendors on a range of IT issues
Research and resolve basic network problems (ISP modems, Cisco routers), as well as hardware and software application issues
Document and track issue details, status, and resolution in the help desk tracking system
Communicate with users during troubleshooting and follow up to ensure timely completion of the issue
Perform end-user computer refreshes
Complete work orders with thorough documentation of each troubleshooting step
Assist with division office moves
Conduct business in a professional and ethical manner to serve customers and support company goodwill and profitability
Ability to participate in on-call rotations
Ability to work overtime
Ability to travel overnight

Requirements

High school diploma or GED
Two to four years of related IT support experience or training
Basic knowledge of Microsoft Windows current version operating systems, Microsoft Active Directory, Microsoft Exchange current version, Print Services, and Microsoft Office current version
Experience replacing basic components of various makes and models of system and printer hardware
Ability to troubleshoot all aspects of computer components
Adaptability to a constantly changing environment
Strong interpersonal, written, and verbal communication skills
Proficiency with MS Office and email
Frequent ability to lift and/or move up to 50 pounds

Technologies

Microsoft Windows Current Version Operating Systems
Microsoft Active Directory
Microsoft Exchange Current Version
Print Services
Microsoft Office Current version
Help desk tracking application
VNC
Cisco AnyConnect

Benefits

Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits

Job

Information Technology

Primary Location

TX-Arlington

Organization

Corporate

Schedule

Full-time

Job Posting

Jun 1, 2026, 11:44:42 AM

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Support Jobs in Arlington, TX

IT Operations Support Technician - Service Desk

Help Desk Specialist I

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