Support Jobs in Arlington, TX

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13d ago

Help Desk Specialist I

D.R. Horton Arlington, TX

Arlington, TX

13d ago

Full time Active Directory Application Support Computer Skills

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Job Description

In Arlington, Texas, D.R. Horton is looking for a Help Desk Specialist I to act as the frontline for end-user IT support in an onsite role. The position focuses on assisting employees and external vendors with hardware, software, and related issues while delivering help via phone, webchat, and in-person interactions, and documenting every step of the resolution. The role may involve on-call rotations, overtime, and occasional overnight travel.

Responsibilities

Provide phone, webchat, and in-person support to end users and external vendors on a range of IT issues
Research and resolve basic network problems (ISP modems, Cisco routers), as well as hardware and software application issues
Document and track issue details, status, and resolution in the help desk tracking system
Communicate with users during troubleshooting and follow up to ensure timely completion of the issue
Perform end-user computer refreshes
Complete work orders with thorough documentation of each troubleshooting step
Assist with division office moves
Conduct business in a professional and ethical manner to serve customers and support company goodwill and profitability
Ability to participate in on-call rotations
Ability to work overtime
Ability to travel overnight

Requirements

High school diploma or GED
Two to four years of related IT support experience or training
Basic knowledge of Microsoft Windows current version operating systems, Microsoft Active Directory, Microsoft Exchange current version, Print Services, and Microsoft Office current version
Experience replacing basic components of various makes and models of system and printer hardware
Ability to troubleshoot all aspects of computer components
Adaptability to a constantly changing environment
Strong interpersonal, written, and verbal communication skills
Proficiency with MS Office and email
Frequent ability to lift and/or move up to 50 pounds

Technologies

Microsoft Windows Current Version Operating Systems
Microsoft Active Directory
Microsoft Exchange Current Version
Print Services
Microsoft Office Current version
Help desk tracking application
VNC
Cisco AnyConnect

Benefits

Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits

Job

Information Technology

Primary Location

TX-Arlington

Organization

Corporate

Schedule

Full-time

Job Posting

Jun 1, 2026, 11:44:42 AM

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