IT Operations Support Technician - Service Desk

Viridien is seeking an IT Operations Support Technician to strengthen its Service Desk capabilities in Arlington, TX with remote flexibility. In this Tier 2 role, you will handle end-user and operational support across Windows devices, Microsoft 365, and hybrid infrastructure, focusing on troubleshooting, stability, and continuous improvement.

As part of IT Operations, you will investigate and resolve technical issues, support key identity and access workflows, and help maintain the reliability of core systems and services used across the organization.

What you’ll do

• Troubleshoot simple and complex issues across Windows desktop, laptop, and mobile devices
• Support Microsoft 365 services, including Outlook and Exchange Online (mail flow, profiles, permissions)
• Support Microsoft Teams (calling, meetings, and client-related issues)
• Support OneDrive and SharePoint Online (sync, access, permissions)
• Resolve identity and authentication problems, including password resets, MFA, and conditional access
• Troubleshoot VPN, remote access, and hybrid connectivity issues
• Manage user accounts, security groups, and permissions in on-prem Active Directory
• Manage user accounts, security groups, and permissions in Azure AD / Microsoft Entra ID
• Support user lifecycle processes such as onboarding, role changes, and offboarding
• Assist with Hybrid Azure AD Join and device registration issues
• Support administration and monitoring for Windows Server (on-prem), Azure, and Microsoft 365 services
• Monitor and support Azure AD Connect and on-prem AD
• Monitor and support file and print services and backup and recovery jobs
• Apply patches, updates, and configuration changes using change management procedures
• Support virtualization platforms such as Hyper-V as needed
• Maintain system documentation and asset inventories
• Identify recurring problems and contribute to root cause analysis
• Support security initiatives, including phishing response, account compromise remediation, and access reviews
• Participate in after-hours or on-call rotations as required

What you bring

• 2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration
• Strong experience supporting Windows endpoints in an enterprise environment
• Working knowledge of Microsoft 365 and hybrid identity concepts
• Hands-on experience with Active Directory user and group management
• Solid networking fundamentals, including TCP/IP, DNS, DHCP, and VPN
• Experience using ticketing systems and documenting technical solutions
• Strong communication and customer service skills

Technologies you’ll work with

• Windows
• Microsoft 365 (Outlook, Exchange Online, Microsoft Teams, OneDrive, SharePoint Online)
• MFA, Conditional Access
• VPN
• Active Directory
• Azure AD / Microsoft Entra ID
• Hybrid Azure AD Join
• Azure AD Connect
• Windows Server
• Azure and Microsoft 365 services
• File and print services
• Backup and recovery jobs
• Hyper-V
• PowerShell

Benefits

• 401(k)

Preferred qualifications

• Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
• Exposure to Intune, Conditional Access, or device compliance policies
• PowerShell scripting for basic administration or troubleshooting

Core competencies

• Strong troubleshooting and analytical skills
• Attention to detail and consistent documentation discipline
• Professional communication with both technical and non-technical users

Compensation: USD 24–26 per hour. Location: Arlington, TX (remote). Experience level: minimum 2 years.