Help Desk Specialist I

In Arlington, Texas, D.R. Horton is looking for a Help Desk Specialist I to act as the frontline for end-user IT support in an onsite role. The position focuses on assisting employees and external vendors with hardware, software, and related issues while delivering help via phone, webchat, and in-person interactions, and documenting every step of the resolution. The role may involve on-call rotations, overtime, and occasional overnight travel.

Responsibilities

• Provide phone, webchat, and in-person support to end users and external vendors on a range of IT issues
• Research and resolve basic network problems (ISP modems, Cisco routers), as well as hardware and software application issues
• Document and track issue details, status, and resolution in the help desk tracking system
• Communicate with users during troubleshooting and follow up to ensure timely completion of the issue
• Perform end-user computer refreshes
• Complete work orders with thorough documentation of each troubleshooting step
• Assist with division office moves
• Conduct business in a professional and ethical manner to serve customers and support company goodwill and profitability
• Ability to participate in on-call rotations
• Ability to work overtime
• Ability to travel overnight

Requirements

• High school diploma or GED
• Two to four years of related IT support experience or training
• Basic knowledge of Microsoft Windows current version operating systems, Microsoft Active Directory, Microsoft Exchange current version, Print Services, and Microsoft Office current version
• Experience replacing basic components of various makes and models of system and printer hardware
• Ability to troubleshoot all aspects of computer components
• Adaptability to a constantly changing environment
• Strong interpersonal, written, and verbal communication skills
• Proficiency with MS Office and email
• Frequent ability to lift and/or move up to 50 pounds

Technologies

• Microsoft Windows Current Version Operating Systems
• Microsoft Active Directory
• Microsoft Exchange Current Version
• Print Services
• Microsoft Office Current version
• Help desk tracking application
• VNC
• Cisco AnyConnect

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Job

Information Technology

Primary Location

TX-Arlington

Organization

Corporate

Schedule

Full-time

Job Posting

Jun 1, 2026, 11:44:42 AM