Asheville, NC

Support Jobs in Asheville, NC

2 jobs found

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Today

Technical Support Representative (Hybrid Role)

Security Camera Warehouse Inc. Asheville, NC

Asheville, NC

Today

$23+/hr Full time Computer Skills CRM Customer Support

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Job Description

Technical Support Representative is a Tier 1 hybrid role in Asheville, NC, providing first-line troubleshooting and support for Security Camera Warehouse (SCW) products.

Responsibilities

Handle and resolve customer requests through phone, live chat, and email with clear guidance on SCW products
Support customers with installation, setup, and configuration of IP camera systems
Diagnose and resolve technical issues in real time
Provide proactive assistance to customers across support channels
Follow up on open cases while maintaining customer satisfaction
Coordinate with other teams, including Sales and Shipping, by addressing technical questions, generating quotes, processing orders, and fulfilling requests as needed
Manage RMA requests by assisting customers with initiating and completing returns, refunds, repairs, and exchanges
Document every customer interaction accurately in the CRM, including issue details, solutions provided, and follow-up actions
Help build and maintain internal knowledge bases and training materials
Test new products and provide feedback on performance, usability, and potential issues
Test new software and firmware updates to confirm they meet company standards and avoid significant bugs
Support light QA by identifying, documenting, and reporting bugs and issues
Conduct customer training sessions covering product usage, troubleshooting, and best practices
Develop and deliver educational materials to improve customer understanding
Spot recurring issues and recommend improvements to processes or documentation
Participate in ongoing testing projects for new products or features and share feedback to improve the customer experience
Maintain SCW values in daily work and interactions: Love the Team, Love the Customer, Be Here in 200 Years

Requirements

Live within a reasonable commute to Asheville, NC; attend the office 1 to 2 days per week
Reliable, adequate internet for hybrid work, including stable video and conference calling without frequent interruption or lag
High School diploma or equivalent; additional education in Networking, IT, or a related field is preferred
At least 1 year of experience in technical support, help desk, or networking
Strong sense of urgency and problem-solving skills
Excellent typing and communication skills (verbal and written)
Working knowledge of Google Workspace (Docs, Sheets, Gmail)
Ability to handle conflict with professionalism and composure
Quick learner who can absorb on-the-job training effectively
Familiarity with CRM systems
Adaptable and open to learning new technologies and processes

Technologies

Google Workspace (Docs, Sheets, Gmail)
CRM system

Benefits

Medical health insurance
Dental & vision insurance
401k with company match after 1 year of employment
Debt repayment assistance program
First time homeownership assistance program
3 weeks (120 hours) of PTO per year
1 week (40 hours) of sick leave per year
Flexible scheduling
Paid parental leave & bereavement leave
Discounted product pricing for employees
Career growth opportunities
Work-life balance
Semi-annual operations bonus
Health insurance
Health savings account
Paid time off
Vision insurance
Dental insurance
Employee discount
401(k)
401(k) matching

Hours

Full-time, 40 hours per week, Monday to Friday
Scheduled between 9:00 am and 7:00 pm
Flexibility may be required to cover shifts or address urgent customer needs

Work Environment

Primarily desk-based work with significant time spent typing, using phone/chat, and managing customer requests
Some travel may be required for events or trade shows
Ability to sit for extended periods with frequent typing and phone use

Job Classification

Full-Time & Non-Exempt

Pay & Work Location

Pay: From $23.50 per hour
Salary: USD 23 per hourly
Work location: Hybrid remote in Asheville, NC 28806

Direct Reports

None

Application Instructions

Submit a current resume
If you want to stand out, include a thoughtful cover letter outlining relevant experience and why you are a fit for the position

Application Question

Briefly tell us why you are interested in the position and what makes you a great fit (or submit a cover letter to stand out)

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1mo ago

Software Support Technician

PowerChurch Software Asheville, NC

Asheville, NC

1mo ago Closed

$21 - $22/hr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Sep 28, 2026).

Job Description

PowerChurch Software is hiring a Software Support Technician to deliver friendly technical support and troubleshoot issues for customers using church management software.

Responsibilities

Provide friendly, professional technical support via phone and email
Diagnose and resolve issues related to software, installation, Windows, and basic networking
Help customers use features across the platform, including Membership, Accounting, Contributions, Payroll, Events, and more
Reproduce, document, and test reported software bugs
Collaborate with other departments to improve products
Continue building knowledge of new product features and technical concepts as the software evolves

Requirements

Strong troubleshooting and problem-solving skills
Working knowledge of Windows 10/11 and modern PC hardware
Excellent written and verbal communication skills
Strong customer service skills and a professional, friendly attitude
Ability to quickly learn new software and technology
Ability to work full-time in the Asheville, NC office (onsite)

Technologies

Windows 10/11
Microsoft Office
macOS

Schedule

Full-time
Monday–Friday
9:00 AM–6:00 PM
In-office role in Asheville, NC
Occasional overtime during peak support periods

Benefits

Competitive hourly pay based on experience (USD 21–22/hour)
Health, Dental, and Vision Insurance
401(k) with company matching
Life insurance
Paid Time Off and paid holidays
A collaborative, supportive team environment
Comprehensive training on the software
Opportunities to expand technical knowledge while making a meaningful impact for churches and nonprofit organizations

Preferred Qualifications

Software Support or Customer Support experience
Microsoft Office
macOS
Networking fundamentals
Software installation and troubleshooting experience
Accounting, bookkeeping, payroll, or finance software experience
Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field

What You’ll Be Successful At

Enjoy solving technical problems and figuring things out
Like helping people and providing excellent customer service
Can explain technical concepts clearly to users with different levels of computer experience
Are patient, organized, and detail-oriented
Take initiative and enjoy learning independently
Work well independently and as part of a team
Approach problems with curiosity rather than frustration

Application Questions

Tell us about a time you didn't know how to solve a problem. How did you handle it, and what did you learn from the experience?
Tell us about a technical problem you've solved, a technology you've taught yourself, or a project you're particularly proud of. What interested you about it, and how did you go about figuring it out?

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Support Jobs in Asheville, NC

Technical Support Representative (Hybrid Role)

Software Support Technician

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