Software Support Technician

PowerChurch Software is hiring a Software Support Technician to deliver friendly technical support and troubleshoot issues for customers using church management software.

Responsibilities

• Provide friendly, professional technical support via phone and email
• Diagnose and resolve issues related to software, installation, Windows, and basic networking
• Help customers use features across the platform, including Membership, Accounting, Contributions, Payroll, Events, and more
• Reproduce, document, and test reported software bugs
• Collaborate with other departments to improve products
• Continue building knowledge of new product features and technical concepts as the software evolves

Requirements

• Strong troubleshooting and problem-solving skills
• Working knowledge of Windows 10/11 and modern PC hardware
• Excellent written and verbal communication skills
• Strong customer service skills and a professional, friendly attitude
• Ability to quickly learn new software and technology
• Ability to work full-time in the Asheville, NC office (onsite)

Technologies

• Windows 10/11
• Microsoft Office
• macOS

Schedule

• Full-time
• Monday–Friday
• 9:00 AM–6:00 PM
• In-office role in Asheville, NC
• Occasional overtime during peak support periods

Benefits

• Competitive hourly pay based on experience (USD 21–22/hour)
• Health, Dental, and Vision Insurance
• 401(k) with company matching
• Life insurance
• Paid Time Off and paid holidays
• A collaborative, supportive team environment
• Comprehensive training on the software
• Opportunities to expand technical knowledge while making a meaningful impact for churches and nonprofit organizations

Preferred Qualifications

• Software Support or Customer Support experience
• Microsoft Office
• macOS
• Networking fundamentals
• Software installation and troubleshooting experience
• Accounting, bookkeeping, payroll, or finance software experience
• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field

What You’ll Be Successful At

• Enjoy solving technical problems and figuring things out
• Like helping people and providing excellent customer service
• Can explain technical concepts clearly to users with different levels of computer experience
• Are patient, organized, and detail-oriented
• Take initiative and enjoy learning independently
• Work well independently and as part of a team
• Approach problems with curiosity rather than frustration

Application Questions

• Tell us about a time you didn't know how to solve a problem. How did you handle it, and what did you learn from the experience?
• Tell us about a technical problem you've solved, a technology you've taught yourself, or a project you're particularly proud of. What interested you about it, and how did you go about figuring it out?