The Field Service and Technical Support Technician role supports SJE's Primex brand onsite in Ashland, Ohio. This position covers field startup, commissioning, testing, servicing, and ongoing support for control system projects, in addition to QA testing and providing technical support to customers by phone, email, or in person.
Responsibilities
- Ensure control system projects are properly tested, started up, commissioned, serviced, and supported after installation.
- Perform field startup and commissioning work for control system projects.
- Troubleshoot installed systems and support aftermarket service needs.
- Assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation.
- Provide technical support to customers by phone, email, or in person.
- Support internal QA testing of control panels.
- Collaborate with project managers, engineers, programmers, contractors, end users, and internal teams to deliver dependable control system solutions and a positive customer experience.
Requirements
- Experience with control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
- QA testing, panel checkout, or factory testing of control panels or similar equipment.
- Electrical and mechanical troubleshooting skills.
- Working with PLCs, VFDs, soft starters, instrumentation, or other industrial control system components.
- Reading and interpreting project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
- Troubleshooting customer questions related to hardware, software, controls, instrumentation, and system operation.
- Providing technical support to customers by phone, email, or in person.
- Strong communication and interpersonal skills with the ability to work professionally with customers, contractors, end users, and internal teams.
- Managing multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
- Working independently in the field while staying aligned with project, customer, and department needs.
- Strong attention to detail, follow-through, and a customer service mindset.
Technologies
- PLCs
- VFDs
- Soft starters
- Instrumentation
- SCADA
Benefits
- Health insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Dental insurance
- Vision insurance
The Job
As our Field Service and Technical Support Technician, you will help ensure control system projects are properly tested, started up, commissioned, serviced, and supported after installation. You will perform field startup and commissioning work, troubleshoot installed systems, support aftermarket service needs, and assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation. When not performing field service, startup, or commissioning activities, you will support internal QA testing of control panels and provide technical support to customers over the phone and via email. You will work closely with project managers, engineers, programmers, contractors, end users, and internal teams to help deliver dependable control system solutions and a positive customer experience.
The Skills, Education, and Experience You Need
- Control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
- QA testing, panel checkout, or factory testing of control panels or similar equipment.
- Electrical and mechanical troubleshooting skills.
- Working with PLCs, VFDs, soft starters, instrumentation, or other industrial control system components.
- Reading and interpreting project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
- Troubleshooting customer questions related to hardware, software, controls, instrumentation, and system operation.
- Providing technical support to customers by phone, email, or in person.
- Strong communication and interpersonal skills with the ability to work professionally with customers, contractors, end users, and internal teams.
- Managing multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
- Working independently in the field while staying aligned with project, customer, and department needs.
- Strong attention to detail, follow-through, and a customer service mindset.
Answering Your Questions
- Hours: Monday – Friday 8:00 am – 5:00 pm. Hours may fluctuate when performing field service duties and during periods of travel.
- Paid Time Off and holidays: Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
- Benefits: We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package.
- Commute: 12161 62nd St N, Largo, FL 33773 or 2221 Ford Dr, Ashland, OH 44805.
Why Work With Us
At SJE, employees are empowered to grow professionally while making a tangible impact. The company offers competitive compensation, strong benefits, and a collaborative culture that encourages creativity and problem solving. This environment supports professionals in delivering meaningful solutions and contributing to a lasting legacy.
Equal Opportunity Employer
SJE is an Equal Opportunity Employer. All applicants are informed of their rights under federal employment laws. For additional information, review the Know Your Rights poster from the Department of Labor.
