Field Service & Technical Support Technician

Field Service and Technical Support Technician roles with SJE support the Primex brand through hands-on control system work, from testing and start-up to commissioning, service, and post-installation support. You’ll also play a key part in internal QA testing and provide customer technical support by phone and email. This onsite position is based in Ashland, OH, with work from Largo, FL also available.

What you will do

• Support control system projects by ensuring installed systems are properly tested, started up, commissioned, serviced, and supported after installation.
• Perform field startup and commissioning activities.
• Troubleshoot installed systems and address aftermarket service needs.
• Assist customers with technical questions covering hardware, software, controls, instrumentation, and system operation.
• When not in the field, support internal QA testing of control panels, including panel checkout or factory-style testing activities.
• Provide technical support to customers over the phone and via email.
• Collaborate with project managers, engineers, programmers, contractors, end users, and internal teams to deliver reliable control system solutions and a positive customer experience.

What you bring

• Experience with control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
• Experience with QA testing, panel checkout, or factory testing of control panels or similar equipment.
• Electrical and mechanical troubleshooting skills.
• Working knowledge of industrial control components such as PLCs, VFDs, soft starters, instrumentation, or related systems.
• Ability to read and interpret project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
• Ability to troubleshoot customer questions related to hardware, software, controls, instrumentation, and system operation.
• Experience providing technical support to customers by phone, email, or in person.
• Strong communication and interpersonal skills, with professionalism when working with customers, contractors, end users, and internal teams.
• Ability to manage multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
• Capacity to work independently in the field while staying aligned with project, customer, and department needs.
• Strong attention to detail, follow-through, and a customer service mindset.

Technologies you will work with

PLCs, VFDs, soft starters, and SCADA.

Schedule and commute

• Hours: Monday to Friday, 8:00 am to 5:00 pm. Hours may fluctuate during field service duties and travel periods.
• Work locations: 12161 62nd St N, Largo, FL 33773 and 2221 Ford Dr, Ashland, OH 44805.

Benefits

• Paid Time Off: Up to 120 hours of PTO in your first year plus 8 paid holidays.
• Insurance: Health, life, short-term disability, and long-term disability coverage.
• Additional programs: Dental and vision programs.

SJE also offers competitive pay and a collaborative culture that encourages creativity and problem-solving. More answers to your questions will be provided during the first interview.