Support Jobs in Battle Creek, MI

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IT Support Specialist

TekSynap Battle Creek, MI

Battle Creek, MI

Today

$45k - $60k/yr Full time Application Support Aws Cloud Azure

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Job Description

Support Enterprise Windows environments for the Defense Logistics Agency (DLA) through incident response, maintenance, migrations, and information security compliance.

Responsibilities

Diagnose and resolve customer reported incidents for the Enterprise Windows Admin Support Service (EWASS)
Plan and analyze work processes; research and report trends and recurring problem patterns
Create training materials and conduct computing or information system training sessions
Develop and maintain problem tracking databases
Install, troubleshoot, and maintain hardware and software
Perform backup and recovery operations
Migrate, update, and sustain the DLA Print and Fax solutions
Conduct user consultations to identify needs and requirements
Perform feasibility studies and trade-off analyses
Prepare business cases
Support discovery, migration, and sustainment of DLA Microsoft OneDrive presence
Apply information security and information assurance policies, principles, and practices
May support DLA eProcurement, a segment of its SAP-based enterprise resource planning system

Requirements

Active Secret clearance
Six (6) years of progressive experience in Information Processing
Three (3) years specialized in Information Processing involving a range of hardware and software solutions
Two (2) years concentrated, hands-on experience installing, diagnosing problems, and training customers to use software and hardware
Must hold one of the following active certifications: CCNA-Security
Must hold one of the following active certifications: CSA+
Must hold one of the following active certifications: GICSP
Must hold one of the following active certifications: GSEC
Must hold one of the following active certifications: Security+ CE
Must hold one of the following active certifications: SSCP
Must hold one of the following active certifications: CASP CE
Must hold one of the following active certifications: CCNP Security
Must hold one of the following active certifications: CISA
Must hold one of the following active certifications: CISSP (or Associate)
Must hold one of the following active certifications: GCED
Must hold one of the following active certifications: GCIH
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CS Specialty
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSA Associate
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSA Professional
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSO Admin Associate
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: GCDA
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MCSA: WS2016
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MCSE: WS 2016
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: GCWN M
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MC: Azure AA
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: OCI Foundations
US Citizenship

Technologies

Enterprise Windows Admin Support Service (EWASS)
Defense Logistics Agency (DLA)
DLA Print and Fax solutions
DLA Microsoft OneDrive
DLA’s eProcurement system
SAP-based enterprise resource planning system
Microsoft Server 2012
Microsoft Windows Server 2016
AWS
Azure
Oracle Cloud Infrastructure (OCI)

Benefits

Health, dental, vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays

Location

Battle Creek, MI (onsite)
Richmond, VA
Ft. Belvoir, VA
Philadelphia, PA
New Cumberland, PA
Mechanicsburg, PA
Tinker AFB, OK
Columbus, OH
Dayton, OH or Ogden, UT

Work Schedule, Travel, and Environment

Type of environment: Varies
Noise level: Low - Medium
Work schedule: Day shift Monday to Friday
May be requested to work evenings and weekends to meet program and contract needs
Amount of travel: Less than 10%

Physical Demands

Regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear
Regularly required to stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl
Regularly required to lift up to 10 pounds
Frequently required to lift up to 25 pounds; and up to 50 pounds
Vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Wage Information

Target salary range: $45,000.00 - $60,000.00 per year

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