IT Support Specialist

Support Enterprise Windows environments for the Defense Logistics Agency (DLA) through incident response, maintenance, migrations, and information security compliance.

Responsibilities

• Diagnose and resolve customer reported incidents for the Enterprise Windows Admin Support Service (EWASS)
• Plan and analyze work processes; research and report trends and recurring problem patterns
• Create training materials and conduct computing or information system training sessions
• Develop and maintain problem tracking databases
• Install, troubleshoot, and maintain hardware and software
• Perform backup and recovery operations
• Migrate, update, and sustain the DLA Print and Fax solutions
• Conduct user consultations to identify needs and requirements
• Perform feasibility studies and trade-off analyses
• Prepare business cases
• Support discovery, migration, and sustainment of DLA Microsoft OneDrive presence
• Apply information security and information assurance policies, principles, and practices
• May support DLA eProcurement, a segment of its SAP-based enterprise resource planning system

Requirements

• Active Secret clearance
• Six (6) years of progressive experience in Information Processing
• Three (3) years specialized in Information Processing involving a range of hardware and software solutions
• Two (2) years concentrated, hands-on experience installing, diagnosing problems, and training customers to use software and hardware
• Must hold one of the following active certifications: CCNA-Security
• Must hold one of the following active certifications: CSA+
• Must hold one of the following active certifications: GICSP
• Must hold one of the following active certifications: GSEC
• Must hold one of the following active certifications: Security+ CE
• Must hold one of the following active certifications: SSCP
• Must hold one of the following active certifications: CASP CE
• Must hold one of the following active certifications: CCNP Security
• Must hold one of the following active certifications: CISA
• Must hold one of the following active certifications: CISSP (or Associate)
• Must hold one of the following active certifications: GCED
• Must hold one of the following active certifications: GCIH
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CS Specialty
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSA Associate
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSA Professional
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSO Admin Associate
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: GCDA
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MCSA: WS2016
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MCSE: WS 2016
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: GCWN M
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MC: Azure AA
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: OCI Foundations
• US Citizenship

Technologies

• Enterprise Windows Admin Support Service (EWASS)
• Defense Logistics Agency (DLA)
• DLA Print and Fax solutions
• DLA Microsoft OneDrive
• DLA’s eProcurement system
• SAP-based enterprise resource planning system
• Microsoft Server 2012
• Microsoft Windows Server 2016
• AWS
• Azure
• Oracle Cloud Infrastructure (OCI)

Benefits

• Health, dental, vision
• 401K
• Life insurance
• Short-term and long-term disability plans
• Vacation time
• Holidays

Location

• Battle Creek, MI (onsite)
• Richmond, VA
• Ft. Belvoir, VA
• Philadelphia, PA
• New Cumberland, PA
• Mechanicsburg, PA
• Tinker AFB, OK
• Columbus, OH
• Dayton, OH or Ogden, UT

Work Schedule, Travel, and Environment

• Type of environment: Varies
• Noise level: Low - Medium
• Work schedule: Day shift Monday to Friday
• May be requested to work evenings and weekends to meet program and contract needs
• Amount of travel: Less than 10%

Physical Demands

• Regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear
• Regularly required to stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl
• Regularly required to lift up to 10 pounds
• Frequently required to lift up to 25 pounds; and up to 50 pounds
• Vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Wage Information

• Target salary range: $45,000.00 - $60,000.00 per year