Billings, MT

Support Jobs in Billings, MT

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Helpdesk Technician

Tractor & Equipment Co. Billings, MT

Billings, MT

Today

Full time Active Directory Application Support Azure

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Job Description

Support internal teams and clients as a Tier 1-2 Helpdesk Technician in a hybrid on-premises and cloud environment.

Responsibilities

Set up and configure computers, applications, and peripherals for new employees and contractors
Lead IT onboarding orientation for new hires and contractors
Provide Tier 1-2 technical support to HGI staff and contractors using HGI hardware, software, and services with minimal guidance
Troubleshoot computer issues, document problems, and escalate to the next Tier level for complex requests
Maintain accurate IT asset inventory records and keep knowledge base documentation up to date
Administer and troubleshoot environments including Active Directory, Azure Entra, and O365/Azure
Deliver regular training and workshops for HGI staff on O365 and associated desktop applications, including business application and service functionality
Keep current on major operating systems, platforms, hardware, and software
Build and maintain working relationships with multiple development, design, and support teams
Complete other duties as requested by the supervisor

Requirements

Minimum 2+ years in a service/helpdesk/call center environment at a Tier 1-2 level as a primary job function, providing technical support and handling IT inquiries, or 1+ years with related education
General office environment with frequent computer use; not a remote position
Ability to diagnose advanced issues by troubleshooting hardware, software, and supporting tools
Strong interpersonal skills and commitment to providing accurate support information to customers about HGI products and services
Experience troubleshooting internet connectivity and web browser compatibility across platforms and devices
Familiarity with administering services and resources including AD/Azure AD/Office 365/SharePoint/Exchange/Teams/Hyper-V/Windows Server
Familiarity with Anti-Virus, Backup, and Update/Patch management
Expert technical support knowledge for network connectivity, software, and hardware troubleshooting across platforms and devices
Ability to apply time management and prioritization in a high-volume, multi-tasking environment
Ability to lift, move, or carry objects weighing 20–60 pounds using a dolly cart for heavier loads
May require standing and walking for prolonged periods
Planned travel to troubleshoot issues at designated region remote branches required approximately 10% of the time

Technologies

Active Directory
Azure Entra
O365
Azure
AD/Azure AD
Office 365
SharePoint
Exchange
Teams
Hyper-V
Windows Server
Anti-Virus
Backup
Update and Patch management
Web browser

Benefits

401k with Company Match and Profit Sharing
Paid Vacation, Holiday & Sick Leave
Premera Blue Cross Medical w/ Telehealth & Dental
VSP Vision Insurance
Company Paid Life, AD&D & Disability Insurance
Employee Assistance Program
Quarterly Employee Recognition Cash Program
CAT Products, Rental/Sales Discounts
Credit Union Membership is available
Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
Seniority Bonus, starting at 5+ years
Employee Referral Bonus

Location: Billings, MT (onsite)

Experience: Minimum 2 years

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14d ago

IT Support Specialist/Tech Support Engineer

Big Sky Cybersecurity Inc. Billings, MT

Billings, MT

14d ago

$18 - $31/hr Full time Customer Support End User Support Help Desk

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Job Description

Big Sky Cybersecurity Inc. is hiring an on-site IT Support Specialist to deliver Level 1–2 support to clients primarily in the Billings, Montana area.

Responsibilities

Deliver Level 1–2 technical support for client requests, including basic troubleshooting and information gathering.
Handle client tickets from intake through resolution to ensure timely, accurate completion.
Act as a primary support contact for assigned clients, providing updates on support issues and planned work.
Coordinate with internal technical teams to schedule work, clarify priorities, and monitor project and recurring-task progress.
Provide clear status updates to clients and internal stakeholders via email, phone, and scheduled check-ins.
Support planning for client projects such as upgrades, maintenance windows, and security-related work, including timelines and dependencies.
Maintain accurate documentation for client environments, requests, and completed work following established processes.

Requirements

2–4 year degree in an IT-related field or equivalent practical experience.
Strong customer service skills plus clear written and verbal communication.
Ability to manage multiple client requests and shifting priorities while staying accurate and consistent.
Experience in a professional environment that requires documentation, process adherence, and consistency.
Understanding of fundamental cybersecurity concepts and common attack methods (for example, phishing, ransomware, credential theft).
Willingness and ability to travel with regular overnight stays as needed to meet customer obligations.
Valid driver’s license and ability to safely operate a company-provided vehicle for client travel.
Ability to successfully pass required background checks and meet eligibility requirements for work in healthcare, K12 education, and other high compliance environments.
Willingness to complete and pass reference checks and employment verification as part of hiring.
Willingness to complete and pass a brief practical assessment to demonstrate baseline technical and problem-solving skills.
Comfort with physical demands of field work, including lifting up to 50 pounds, working on foot, using ladders, handling roof access, and working in hot server closets and low voltage wiring environments.
Functional, reliable transportation for travel to and from work sites (mileage provided).
Ability to stand and walk for extended periods during onsite work.
Ability to safely lift, carry, and move typical IT equipment (including workstations, monitors, UPS devices, and networking/server equipment) up to 50 pounds without assistance.
Ability to climb stairs and regularly use ladders or step stools to access network closets, mounted equipment, cabling, and roof access.
Comfort working in varied client environments (including schools, healthcare facilities, and tight/warm/noisy mechanical or network rooms).
Ability to safely maneuver and transport equipment in and out of vehicles and customer facilities.

Technologies

HIPAA
NIST
CIS Controls
Google admin
Microsoft admin

Preferred Qualifications

Experience in an MSP, MSSP, help desk, or IT support role.
Experience with help desk support including phone, remote, and ticket support.
Familiarity with cloud collaboration platforms and modern business IT environments.
Exposure to compliance frameworks such as HIPAA, NIST, or CIS Controls.
Experience coordinating projects, managing workloads, or working within documented service processes.
Experience with environmental systems such as cameras, door access, and VoIP phone systems.
Experience with Google admin and Microsoft admin environments.

Benefits

Hourly pay range: $18–$31 (depending on experience and qualifications).
Pay differentials for overnight travel.
Milage provided for all travel along with daily stipends on overnights.
Retirement contributions.
Health insurance contributions and health insurance.
Paid time off.
Retirement plan.
Tuition reimbursement.

Training and Growth

Structured onboarding to Big Sky Cybersecurity processes, documentation standards, and service approach.
Ongoing training on managed IT and cybersecurity services, client environments, and practical attack/defense scenarios.
Opportunity to grow into more advanced technical, coordination, or operations roles as skills and experience develop.

Compensation & Expected Hours

Hourly pay range: $18–$31, depending on experience and qualifications.
Expected hours: 38.0–45.0 per week.

What Makes You a Good Fit

Positive, solution-driven attitude.
Organized and detail oriented; focused on moving tickets and projects from open to done.
Comfort working with both end users and technical staff while adjusting communication style.
Self-directed with strong time management and task completion without constant supervision.
Curiosity about cybersecurity and IT environments, with interest in deepening technical understanding through learning and adaptation.

Location and Work Setup

Location: Billings, MT (onsite).
Primary focus: Clients in the Billings, Montana area.
Residence: Candidates should reside in or be willing to relocate to the greater Billings region.
Work location: In person.

Role Details

Onsite support: Level 1–2 technical support in a structured environment with remote support and regular onsite visits.
Travel: Regular overnight stays as needed.

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Support Jobs in Billings, MT

Helpdesk Technician

IT Support Specialist/Tech Support Engineer

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