IT Support Specialist/Tech Support Engineer

Big Sky Cybersecurity Inc. is hiring an on-site IT Support Specialist to deliver Level 1–2 support to clients primarily in the Billings, Montana area.

Responsibilities

• Deliver Level 1–2 technical support for client requests, including basic troubleshooting and information gathering.
• Handle client tickets from intake through resolution to ensure timely, accurate completion.
• Act as a primary support contact for assigned clients, providing updates on support issues and planned work.
• Coordinate with internal technical teams to schedule work, clarify priorities, and monitor project and recurring-task progress.
• Provide clear status updates to clients and internal stakeholders via email, phone, and scheduled check-ins.
• Support planning for client projects such as upgrades, maintenance windows, and security-related work, including timelines and dependencies.
• Maintain accurate documentation for client environments, requests, and completed work following established processes.

Requirements

• 2–4 year degree in an IT-related field or equivalent practical experience.
• Strong customer service skills plus clear written and verbal communication.
• Ability to manage multiple client requests and shifting priorities while staying accurate and consistent.
• Experience in a professional environment that requires documentation, process adherence, and consistency.
• Understanding of fundamental cybersecurity concepts and common attack methods (for example, phishing, ransomware, credential theft).
• Willingness and ability to travel with regular overnight stays as needed to meet customer obligations.
• Valid driver’s license and ability to safely operate a company-provided vehicle for client travel.
• Ability to successfully pass required background checks and meet eligibility requirements for work in healthcare, K12 education, and other high compliance environments.
• Willingness to complete and pass reference checks and employment verification as part of hiring.
• Willingness to complete and pass a brief practical assessment to demonstrate baseline technical and problem-solving skills.
• Comfort with physical demands of field work, including lifting up to 50 pounds, working on foot, using ladders, handling roof access, and working in hot server closets and low voltage wiring environments.
• Functional, reliable transportation for travel to and from work sites (mileage provided).
• Ability to stand and walk for extended periods during onsite work.
• Ability to safely lift, carry, and move typical IT equipment (including workstations, monitors, UPS devices, and networking/server equipment) up to 50 pounds without assistance.
• Ability to climb stairs and regularly use ladders or step stools to access network closets, mounted equipment, cabling, and roof access.
• Comfort working in varied client environments (including schools, healthcare facilities, and tight/warm/noisy mechanical or network rooms).
• Ability to safely maneuver and transport equipment in and out of vehicles and customer facilities.

Technologies

• HIPAA
• NIST
• CIS Controls
• Google admin
• Microsoft admin

Preferred Qualifications

• Experience in an MSP, MSSP, help desk, or IT support role.
• Experience with help desk support including phone, remote, and ticket support.
• Familiarity with cloud collaboration platforms and modern business IT environments.
• Exposure to compliance frameworks such as HIPAA, NIST, or CIS Controls.
• Experience coordinating projects, managing workloads, or working within documented service processes.
• Experience with environmental systems such as cameras, door access, and VoIP phone systems.
• Experience with Google admin and Microsoft admin environments.

Benefits

• Hourly pay range: $18–$31 (depending on experience and qualifications).
• Pay differentials for overnight travel.
• Milage provided for all travel along with daily stipends on overnights.
• Retirement contributions.
• Health insurance contributions and health insurance.
• Paid time off.
• Retirement plan.
• Tuition reimbursement.

Training and Growth

• Structured onboarding to Big Sky Cybersecurity processes, documentation standards, and service approach.
• Ongoing training on managed IT and cybersecurity services, client environments, and practical attack/defense scenarios.
• Opportunity to grow into more advanced technical, coordination, or operations roles as skills and experience develop.

Compensation & Expected Hours

• Hourly pay range: $18–$31, depending on experience and qualifications.
• Expected hours: 38.0–45.0 per week.

What Makes You a Good Fit

• Positive, solution-driven attitude.
• Organized and detail oriented; focused on moving tickets and projects from open to done.
• Comfort working with both end users and technical staff while adjusting communication style.
• Self-directed with strong time management and task completion without constant supervision.
• Curiosity about cybersecurity and IT environments, with interest in deepening technical understanding through learning and adaptation.

Location and Work Setup

• Location: Billings, MT (onsite).
• Primary focus: Clients in the Billings, Montana area.
• Residence: Candidates should reside in or be willing to relocate to the greater Billings region.
• Work location: In person.

Role Details

• Onsite support: Level 1–2 technical support in a structured environment with remote support and regular onsite visits.
• Travel: Regular overnight stays as needed.