Support Jobs in Bluffton, SC

1 job found

Include remote jobs

Today

Help Desk Technician

SNS Technologies Bluffton, SC

Bluffton, SC

Today

$40k - $55k/yr Full time Application Support Cloud Platforms Customer Support

Apply Now

Job Description

Full-time onsite Help Desk Technician role for managed IT services, supporting end users and assisting with dispatch when needed.

Responsibilities

Answer incoming phone calls, gather relevant details, and enter requests into the ticket system.
Set expectations with customers on follow-up timeframes for ticket updates.
Deliver phone and email support for basic customer questions.
Act as the first point of contact for end-user system and application support.
Identify, research, troubleshoot, and resolve hardware, networking, and software issues.
Coordinate with SNS team members, clients, and vendors for both new and existing technology solutions.
Escalate issues to higher-level technical team members as appropriate.
Provide onsite dispatch support to client locations when required.
Use existing documentation, online references, and ticket history to solve technical problems.
Maintain up-to-date documentation.
Use Managed Service Provider software utilities to handle tickets and support the client environment.
Build subject matter expertise in Managed Service Provider software solutions.
Securely access and manage customer data during procedures, safeguarding information and maintaining confidentiality.
Partner with Help Desk and Systems Admin staff to ensure tickets are addressed and assigned.
Communicate technical issues and resolution plans clearly and confidently.
Serve as a client advocate by coordinating technical needs, client personnel, and vendors to support implementations and troubleshooting.
Continuously learn, share knowledge, and suggest improvements to increase team effectiveness and efficiency.
Support delivery of client technology training.
Stay current with modern technologies and solutions.

Requirements

Onsite role performed during business hours in the Bluffton office.
Ability and willingness to travel to client locations as needed.
Ability to analyze technical and network diagrams and specifications.
2+ years’ experience with computer hardware and software.
2+ years’ experience in a professional service help desk environment with networking technology knowledge and troubleshooting procedures.
Experience supporting desktop hardware, software applications, printing, anti-virus, anti-malware, current versions of Microsoft Windows, Microsoft Office, Microsoft 365, Azure, Exchange, and Exchange Online.
Some exposure to network switching, firewall platforms, and backup platforms.
CompTIA and/or A+ certification is a plus.
Calm demeanor.
Ability to communicate with end users by phone and email; can communicate with technical and non-technical stakeholders and defuse difficult situations.
Customer-focused mindset and ability to collaborate with internal and external customers across varied industries and technical backgrounds.
Results-driven approach with high-quality, timely technical solutions.
Excellent written and verbal communication, strong attention to detail, and critical/analytical thinking.
Strong prioritization skills and ability to manage multiple tasks and projects.
Solid communication skills interacting with associates, senior management, and/or vendors.
Ability to make decisions and recommendations.
Aptitude to influence, build partnerships, and set priorities.
Willingness to work outside normal business hours, including on-call after hours and weekends.
Reliable transportation and a clean driving record.
Comfort working with a sense of urgency; self-driven and reliable.

Technologies

Microsoft Windows
Microsoft Windows Server
Microsoft Office
Microsoft 365
Azure
Exchange
Exchange Online
anti-virus
anti-malware
network switching
firewall platforms
backup platforms
Managed Service Provider software utilities

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Job Details

Location: Bluffton, SC (onsite)
Job type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Work location: In person
Ability to commute: Bluffton, SC 29910 (Preferred)
Experience: Windows 2 years (Required); Microsoft Windows Server 1 year (Preferred); Microsoft Office 1 year (Preferred)

View full job page →

Get Support Jobs in Bluffton, SC alerts

New Support Jobs in Bluffton, SC, daily.