Bluffton, SC

Support Jobs in Bluffton, SC

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Today

Help Desk Administrator

Eastport Holdings Bluffton, SC

Bluffton, SC

Today

Full time Azure Ad / Entra Id Desktop Support Device Management

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Job Description

Eastport Holdings is looking for a Help Desk Administrator to be the first point of contact for end-user support across our agency offices in Bluffton, SC (onsite). If you enjoy solving real-world issues, improving how support runs, and working closely with the broader IT team, this role gives you day-to-day ownership of tickets and the chance to make processes better as you go.

What you’ll do

Serve as first-line support for end users across Windows and macOS, handling troubleshooting, resolution, and follow-up.
Support users primarily through Teams and email, with regular in-person help at the office.
Manage day-to-day tickets in the helpdesk system, focusing on strong response times and accurate documentation.
Provide support for Microsoft 365 / Entra ID, Teams, VPN, and core network connectivity, including Wi-Fi and TCP/IP basics.
Use MDM and RMM tools to support and manage end-user devices.
Handle basic Wi-Fi and network hardware issues and escalate to Infrastructure & Operations when needed.
Flag potential security concerns such as phishing attempts, unusual login activity, and unpatched devices, then follow through on next steps.
Work occasional after-hours windows for changes, installs, or vendor-coordinated work.
Spot inefficiencies and propose better ways of doing things, partnering with IT so ongoing projects stay visible.
Travel occasionally to other office locations as needed.

What you bring

Associate degree, relevant certifications, or equivalent hands-on experience.
1–2 years in a help desk, desktop support, or similar hands-on IT role.
Comfort working across Windows and macOS and with common business tools like M365, Teams, and VPN.
Working knowledge of virtualization software and basic networking concepts.
Strong ticketing discipline: document as you work, not after the fact.
Clear, professional communication with both technical and non-technical people.
Self-direction and the ability to stay productive without constant oversight.
Physical ability to lift/move up to 75 lbs, mount displays, and climb ladders.
Ability to travel overnight to other offices occasionally.
Reliability and punctuality, with comfort following established IT policies and procedures.

Helpful add-ons (preferred)

CompTIA A+ or Network+ certification.
Exposure to ITIL fundamentals or experience within a ticketing/SLA framework.
Basic scripting or automation experience (for example, PowerShell).
Familiarity with cloud identity platforms (for example, Entra ID) beyond basic user administration.

Technologies: Windows, macOS, Microsoft 365, Entra ID, Teams, VPN, MDM, RMM, TCP/IP.

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2mo ago

Help Desk Technician

SNS Technologies Bluffton, SC

Bluffton, SC

2mo ago Closed

$40k - $55k/yr Full time Application Support Cloud Platforms Customer Support

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

Full-time onsite Help Desk Technician role for managed IT services, supporting end users and assisting with dispatch when needed.

Responsibilities

Answer incoming phone calls, gather relevant details, and enter requests into the ticket system.
Set expectations with customers on follow-up timeframes for ticket updates.
Deliver phone and email support for basic customer questions.
Act as the first point of contact for end-user system and application support.
Identify, research, troubleshoot, and resolve hardware, networking, and software issues.
Coordinate with SNS team members, clients, and vendors for both new and existing technology solutions.
Escalate issues to higher-level technical team members as appropriate.
Provide onsite dispatch support to client locations when required.
Use existing documentation, online references, and ticket history to solve technical problems.
Maintain up-to-date documentation.
Use Managed Service Provider software utilities to handle tickets and support the client environment.
Build subject matter expertise in Managed Service Provider software solutions.
Securely access and manage customer data during procedures, safeguarding information and maintaining confidentiality.
Partner with Help Desk and Systems Admin staff to ensure tickets are addressed and assigned.
Communicate technical issues and resolution plans clearly and confidently.
Serve as a client advocate by coordinating technical needs, client personnel, and vendors to support implementations and troubleshooting.
Continuously learn, share knowledge, and suggest improvements to increase team effectiveness and efficiency.
Support delivery of client technology training.
Stay current with modern technologies and solutions.

Requirements

Onsite role performed during business hours in the Bluffton office.
Ability and willingness to travel to client locations as needed.
Ability to analyze technical and network diagrams and specifications.
2+ years’ experience with computer hardware and software.
2+ years’ experience in a professional service help desk environment with networking technology knowledge and troubleshooting procedures.
Experience supporting desktop hardware, software applications, printing, anti-virus, anti-malware, current versions of Microsoft Windows, Microsoft Office, Microsoft 365, Azure, Exchange, and Exchange Online.
Some exposure to network switching, firewall platforms, and backup platforms.
CompTIA and/or A+ certification is a plus.
Calm demeanor.
Ability to communicate with end users by phone and email; can communicate with technical and non-technical stakeholders and defuse difficult situations.
Customer-focused mindset and ability to collaborate with internal and external customers across varied industries and technical backgrounds.
Results-driven approach with high-quality, timely technical solutions.
Excellent written and verbal communication, strong attention to detail, and critical/analytical thinking.
Strong prioritization skills and ability to manage multiple tasks and projects.
Solid communication skills interacting with associates, senior management, and/or vendors.
Ability to make decisions and recommendations.
Aptitude to influence, build partnerships, and set priorities.
Willingness to work outside normal business hours, including on-call after hours and weekends.
Reliable transportation and a clean driving record.
Comfort working with a sense of urgency; self-driven and reliable.

Technologies

Microsoft Windows
Microsoft Windows Server
Microsoft Office
Microsoft 365
Azure
Exchange
Exchange Online
anti-virus
anti-malware
network switching
firewall platforms
backup platforms
Managed Service Provider software utilities

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Job Details

Location: Bluffton, SC (onsite)
Job type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Work location: In person
Ability to commute: Bluffton, SC 29910 (Preferred)
Experience: Windows 2 years (Required); Microsoft Windows Server 1 year (Preferred); Microsoft Office 1 year (Preferred)

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