Help Desk Administrator

Eastport Holdings is looking for a Help Desk Administrator to be the first point of contact for end-user support across our agency offices in Bluffton, SC (onsite). If you enjoy solving real-world issues, improving how support runs, and working closely with the broader IT team, this role gives you day-to-day ownership of tickets and the chance to make processes better as you go.

What you’ll do

• Serve as first-line support for end users across Windows and macOS, handling troubleshooting, resolution, and follow-up.
• Support users primarily through Teams and email, with regular in-person help at the office.
• Manage day-to-day tickets in the helpdesk system, focusing on strong response times and accurate documentation.
• Provide support for Microsoft 365 / Entra ID, Teams, VPN, and core network connectivity, including Wi-Fi and TCP/IP basics.
• Use MDM and RMM tools to support and manage end-user devices.
• Handle basic Wi-Fi and network hardware issues and escalate to Infrastructure & Operations when needed.
• Flag potential security concerns such as phishing attempts, unusual login activity, and unpatched devices, then follow through on next steps.
• Work occasional after-hours windows for changes, installs, or vendor-coordinated work.
• Spot inefficiencies and propose better ways of doing things, partnering with IT so ongoing projects stay visible.
• Travel occasionally to other office locations as needed.

What you bring

• Associate degree, relevant certifications, or equivalent hands-on experience.
• 1–2 years in a help desk, desktop support, or similar hands-on IT role.
• Comfort working across Windows and macOS and with common business tools like M365, Teams, and VPN.
• Working knowledge of virtualization software and basic networking concepts.
• Strong ticketing discipline: document as you work, not after the fact.
• Clear, professional communication with both technical and non-technical people.
• Self-direction and the ability to stay productive without constant oversight.
• Physical ability to lift/move up to 75 lbs, mount displays, and climb ladders.
• Ability to travel overnight to other offices occasionally.
• Reliability and punctuality, with comfort following established IT policies and procedures.

Helpful add-ons (preferred)

• CompTIA A+ or Network+ certification.
• Exposure to ITIL fundamentals or experience within a ticketing/SLA framework.
• Basic scripting or automation experience (for example, PowerShell).
• Familiarity with cloud identity platforms (for example, Entra ID) beyond basic user administration.

Technologies: Windows, macOS, Microsoft 365, Entra ID, Teams, VPN, MDM, RMM, TCP/IP.