Bossier City, LA

Support Jobs in Bossier City, LA

3 jobs found

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27d ago

Help Desk Technician

Barksdale Federal Credit Union Bossier City, LA

Bossier City, LA

27d ago

Full time Customer Support End User Support Hardware Support

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Job Description

The Help Desk Technician role supports end users by coordinating, installing, and maintaining computer systems, peripherals, and related software while providing technical assistance and troubleshooting for workstation issues onsite in Bossier City, Louisiana.

What You’ll Do

In this position, you will coordinate installation and ongoing maintenance of PC hardware, software, and peripherals. You will provide technical customer support by phone, assisting end users with a broad range of computer related issues, from initial identification through troubleshooting and resolution.

Coordinate, install, and maintain PC hardware and software, including all connected peripherals
Provide technical customer support over the phone and troubleshoot/resolving end-user issues
Identify, evaluate, and solve workstation problems for end users
Repair, maintain, upgrade, and install computers and related peripheral equipment
Perform diagnostic testing to determine the source of problems and complete necessary repairs
Ensure preventive maintenance schedules are followed
Handle installations of new systems and equipment efficiently
Maintain detailed and accurate records of work performed
Maintain testing equipment and repair tools

Required Qualifications

One or more years of related computer equipment repair experience
High school graduate or equivalent, with computer repair training and certification, or an equivalent combination of education, training, and experience
Thorough knowledge of computer parts, applications, and telecommunication systems
Good knowledge of tools, processes, and techniques used in designing technical plans and models
Knowledge of appropriate testing and repair equipment

Benefits

Medical, Dental & Vision Insurance
24/7 Teledoc Health Access
Mental Health Support through an Employee Assistance Program (EAP)
Paid Life & Long-Term Disability Insurance
Wellness Programs
Generous Paid Time Off: 156 hours of PTO annually
8 paid holidays
Volunteer Time & Opportunities
401(k) with Company Match
Free financial advising
Free membership with Barksdale Federal Credit Union
Education around money management
Education Assistance Program (reimbursed for up to 90% of tuition costs)
Career Development (in person and online training, certifications, leadership programs, and more)
Employee Recognition & Milestones (service anniversary program)

Application Notes

Please complete all fields on the application. If a field does not apply, enter NA.

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1mo ago

Full-Time IT Support Specialist

General Dynamics Information Technology Bossier City, LA

Bossier City, LA

1mo ago Closed

$22 - $31/hr Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

Hybrid IT Support role in Bossier City, Louisiana with competitive hourly pay ($22–$31) and the chance to help keep veterans supported in a mission-critical environment. You will serve as a first point of contact for IT issue resolution for the Department of Veterans Affairs (VA ESDMS), using structured troubleshooting, root cause analysis, and clear incident documentation.

Responsibilities

Handle incoming service calls and/or self-service ticketing queue requests on behalf of the client, providing accurate and appropriate information
Identify, evaluate, and prioritize end-user issues to help ensure inquiries are resolved successfully
Use troubleshooting methods to resolve hardware, software, and network problems
Document incident status and solutions in incident database tools
Diagnose, identify, isolate, and analyze problems using historical database records

What you’ll need

High school diploma or G.E.D.
One (1) or more years of customer service or other telephone experience
Louisiana residency and living within a 60-mile radius of the Bossier City facility
Ability and willingness to work any full-time shift
Ability and willingness to work and train onsite as required
Must be eligible to obtain a public trust clearance
Access to a high-speed wired internet connection
Access to a quiet work environment free from distractions

Preferred qualifications

Associate's degree or equivalent in a related field of study
Previous troubleshooting experience with software and hardware issues, including Windows and Mac OS, internet systems, and networking
Previous experience working with a contact center management database
Previous experience working with a ticketing system

Key skills

Customer Service
Problem Resolution
Troubleshooting

Benefits and mission impact

Competitive pay plus benefits
Hybrid work environment, including opportunities to work from home
Support a mission critical assignment that helps keep our nation safe and secure through service to veterans

Identity verification process

This role includes an identity verification process that leverages advanced biometrics and artificial intelligence. You may be required to be on camera during virtual interviews, and the company reserves the right to take your picture to verify your identity and prevent fraud. You must authorize the collection, processing, and use of biometric data for identity verification and security purposes.

Location: Bossier City, Louisiana (Hybrid Workplace). Travel required: None.

Salary: USD 22–31 per hour. Experience: 1+ years (may vary based on technical training, certification(s), or degree).

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1mo ago

IT Help Desk Specialist-Hybrid

Pearl Interactive Network, Inc. Bossier City, LA

Bossier City, LA

1mo ago Closed

$17 - $22/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Sep 20, 2026).

Job Description

Pearl Interactive Network, Inc. is hiring a Hybrid IT Help Desk Specialist to support a fast-paced contact center by handling inbound service calls and ticketing queues. This role focuses on troubleshooting hardware, software, and network issues while maintaining accurate incident documentation and service levels in a 24/7/365 operations environment. The position is based in the Louisiana market, with a hybrid schedule that includes limited onsite work.

Role overview

As an IT Help Desk Specialist, you will respond to incoming service requests, evaluate and prioritize end-user issues, and work through troubleshooting steps to drive resolutions. You will also use historical records and incident database tools to diagnose, isolate, and analyze problems, while supporting customers using established documentation and customer service standards.

Responsibilities

Answer incoming service calls and/or self-service ticketing queues on behalf of a client to provide accurate, appropriate information.
Identify, evaluate, and prioritize end-user issues to ensure inquiries are resolved successfully.
Use troubleshooting techniques to address hardware, software, and network issues.
Document incident status and solutions in incident database tools.
Diagnose, identify, isolate, and analyze problems using historical database records.
Follow established levels of service and required time frames for customer service and documentation.
Adhere to contact center scheduling during hours of operation.
Complete clerical and/or administrative duties as assigned.

Requirements

High School Diploma required.
AA/AS, or equivalent in a related field of study, preferred.
1+ years of related experience.
U.S. Citizenship required.
Residents must live within a 60-mile radius of the Bossier City, LA facility and will be required to work onsite twice per month.
Must be eligible to obtain public trust clearance.
Availability to work any shift during hours of operation (24 hours a day, 7 days a week).
Home office or a quiet space to work, plus reliable high-speed internet access.
Experience troubleshooting software and hardware issues, including Windows and Mac O/S, internet systems, and networking.
Familiarity with contact center management database.
Previous experience working with a ticketing system.

Technologies

Windows
Mac O/S
Ticketing system
Incident database tools
Contact center management database

Training and operating hours

Specialists must be available to attend a PAID 3-week training session.
Training is conducted Monday through Friday, approximately 40 hours per week.
24/7/365 operations.

Compensation and benefits

Pay: $17 to $22 per hour. Additional $5.09 per hour toward Health and Wellness Benefits.

Medical, dental, vision, and life insurance.
Paid time off and paid holidays.
401K eligibility.
Ancillary benefits supporting professional development and coaching.

Location

Bossier City, LA (hybrid)

Technical equipment and remote office requirements

Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No satellite connections are allowed.
Test your network at speed.cloudflare.com before applying.
Ethernet cable access is required. Wi-Fi-only connectivity is prohibited.
A private, secure workspace within your home away from noise and distractions.
Computer equipment, monitor, and headset will be provided.

Physical requirements

Regularly required to stand, walk, sit, use hands to finger, handle, or feel objects or controls, reach with hands and arms, and talk or hear.
Regularly required to sit for prolonged periods of time.
Occasionally lift and/or move up to 10 pounds.
Specific vision abilities required, including close vision, distance vision, depth perception, and the ability to adjust focus.

Education

High School Diploma

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Support Jobs in Bossier City, LA

Help Desk Technician

Full-Time IT Support Specialist

IT Help Desk Specialist-Hybrid

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