Brea, CA

Support Jobs in Brea, CA

2 jobs found

Include remote jobs

4d ago

Technical Support Representative

Nobel Biocare Brea, CA

Brea, CA

4d ago

Full time Application Support Computer Skills Customer Service

Apply Now

Job Description

Nobel Biocare is seeking a Technical Support Representative to support dental professionals using implant, restorative, and digital workflow solutions. This onsite role in Brea, CA combines technical expertise with customer support, helping teams resolve product and software issues while advancing digital dentistry workflows.

What you’ll do

Provide technical support for Nobel Biocare products, digital workflows, software applications, and restorative solutions.
Troubleshoot and resolve inquiries from customers, laboratories, and clinicians related to products, software, equipment, and workflows.
Guide users through issue resolution by identifying root causes and recommending appropriate solutions.
Document interactions, investigations, and resolutions accurately in designated systems.
Escalate complex issues when needed and collaborate with internal teams to drive timely resolution.
Support customers with software navigation, digital treatment planning workflows, CAD/CAM processes, and product utilization.
Assist with product updates, new product introductions, and technical communications.
Help develop and maintain technical documentation, support materials, and knowledge resources.
Maintain current knowledge of company products, industry trends, and advancements in digital dentistry and implant solutions.
Deliver high-quality customer service while managing multiple priorities in a fast-paced environment.

What you bring

Associate’s degree, Bachelor’s degree, Dental Technology certification, or an equivalent combination of education and experience (preferred).
Minimum 3 to 5 years of experience in technical support, dental laboratory operations, digital dentistry, CAD/CAM technology, healthcare technology, or a related field.
Experience supporting software, technical products, digital workflows, or customer-facing technical solutions.
Prior experience in the dental, medical device, healthcare, or laboratory industry strongly preferred.
Working knowledge of digital dentistry workflows, restorative products, and implant solutions.
Experience with CAD/CAM technology and dental software platforms such as DTX Studio, NobelProcera, Exocad, or 3Shape (preferred).
Strong computer proficiency, including Microsoft Office applications and CRM systems.
Ability to diagnose, troubleshoot, and resolve technical issues across software, digital workflows, and product-related applications.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills, including the ability to explain technical concepts to users with varying technical expertise.
Strong customer service orientation and relationship-building skills.
Ability to manage multiple priorities and work under deadlines.
Demonstrated attention to detail and commitment to follow-through.
Ability to work independently and collaboratively in a team environment.

Tools you may use

Microsoft Office
CRM systems
DTX Studio
NobelProcera
Exocad
3Shape
CAD/CAM technology

Benefits and support for your wellbeing

Medical coverage plus wellness resources help support your health and wellbeing and extend that care to your families.

Medical/dental/vision benefits
Retirement or savings programs
401K match
Life and disability programs
Paid time off, holidays, and leave programs
Learning opportunities, development programs, and career growth pathways
Annual performance bonus
Other applicable compensation plans

Hiring process

Application Review: Your experience and qualifications are reviewed. If there’s a fit, a recruiter reaches out to discuss the opportunity and next steps.
Interviews: You’ll meet with members of the hiring team and discuss the role, your skills, and your experience.
Offer Decision: If selected, you’ll receive an offer outlining compensation, benefits, and additional details.
Onboarding: You’ll receive onboarding resources and guidance to help you get started.

View full job page →

12d ago

Technical Support

POINTMAN TECHNOLOGIES, INC. Brea, CA

Brea, CA

12d ago

$52k - $57k/yr Full time Application Support Desktop Support End User Support

Apply Now

Job Description

POINTMAN TECHNOLOGIES, INC. is hiring a Technical Support professional to deliver responsive customer service and hands-on technical assistance in Brea, CA. This onsite role focuses on helping users resolve IT infrastructure, software, and hardware issues while keeping day-to-day experiences running smoothly.

You will be the first point of contact through help desk channels, troubleshoot reported problems across common platforms (including Mac OS), and support connectivity needs involving VPN and firewall configurations. Support activity is tracked in the remedy system to support follow-up, reporting, and process improvement.

What you will do

Provide first-level support for technical issues via help desk channels, including phone, email, and chat.
Troubleshoot and resolve problems related to software applications, operating systems (including Mac OS), and hardware components.
Assist users with VPN connectivity issues and firewall configurations.
Support IT infrastructure by monitoring systems, performing regular maintenance, and applying updates as needed.
Record and document all support interactions in the remedy system for tracking and reporting purposes.
Work with other IT team members to escalate complex issues when required.
Share guidance with users on best practices for computer management and software troubleshooting to improve their experience.

What you bring

A strong understanding of IT infrastructure principles and practices.
Excellent customer service skills, including the ability to communicate clearly with non-technical users.
Proficiency troubleshooting firewall settings and VPN connections.
Experience delivering IT support through a help desk environment.
Familiarity with computer management tools and experience troubleshooting or repairing software and hardware (including printers, parts, and computers), using established troubleshooting techniques.
Mac OS knowledge is a plus, but not mandatory.
Experience in the ID card printer industry is included as a plus.
Printer and related machine fix/repair experience is preferred.

Technologies

Mac OS
VPN
Firewall
Remedy system

Job details

Location: Brea, CA (onsite)
Job type: Full-time
Pay: $52,000.00 to $57,000.00 per year (hourly pay)
Work location: In person

Benefits

Health insurance
Vision insurance

View full job page →

Support Jobs in Brea, CA

Technical Support Representative

Technical Support

Get Support Jobs in Brea, CA alerts