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POINTMAN TECHNOLOGIES, INC.

Technical Support

POINTMAN TECHNOLOGIES, INC.
Brea, CA $52k - $57k/yr Full time Posted 26d ago
Application Support Desktop Support End User Support Firewall Hardware Support Help Desk Support Incident Management Information Technology (IT) IT Services macOS Operating Systems Phone Support Remote Access Vpn Security Technical Support
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Job Description

POINTMAN TECHNOLOGIES, INC. is hiring a Technical Support professional to deliver responsive customer service and hands-on technical assistance in Brea, CA. This onsite role focuses on helping users resolve IT infrastructure, software, and hardware issues while keeping day-to-day experiences running smoothly.

You will be the first point of contact through help desk channels, troubleshoot reported problems across common platforms (including Mac OS), and support connectivity needs involving VPN and firewall configurations. Support activity is tracked in the remedy system to support follow-up, reporting, and process improvement.

What you will do

  • Provide first-level support for technical issues via help desk channels, including phone, email, and chat.
  • Troubleshoot and resolve problems related to software applications, operating systems (including Mac OS), and hardware components.
  • Assist users with VPN connectivity issues and firewall configurations.
  • Support IT infrastructure by monitoring systems, performing regular maintenance, and applying updates as needed.
  • Record and document all support interactions in the remedy system for tracking and reporting purposes.
  • Work with other IT team members to escalate complex issues when required.
  • Share guidance with users on best practices for computer management and software troubleshooting to improve their experience.

What you bring

  • A strong understanding of IT infrastructure principles and practices.
  • Excellent customer service skills, including the ability to communicate clearly with non-technical users.
  • Proficiency troubleshooting firewall settings and VPN connections.
  • Experience delivering IT support through a help desk environment.
  • Familiarity with computer management tools and experience troubleshooting or repairing software and hardware (including printers, parts, and computers), using established troubleshooting techniques.
  • Mac OS knowledge is a plus, but not mandatory.
  • Experience in the ID card printer industry is included as a plus.
  • Printer and related machine fix/repair experience is preferred.

Technologies

  • Mac OS
  • VPN
  • Firewall
  • Remedy system

Job details

  • Location: Brea, CA (onsite)
  • Job type: Full-time
  • Pay: $52,000.00 to $57,000.00 per year (hourly pay)
  • Work location: In person

Benefits

  • Health insurance
  • Vision insurance

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