Brown Deer, WI

Support Jobs in Brown Deer, WI

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Today

Technical Support Specialist

TAPCO Brown Deer, WI

Brown Deer, WI

Today

Full time Application Support Customer Service Management Customer Support

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Job Description

TAPCO is seeking a Technical Support Specialist for hybrid work in Brown Deer, WI to provide frontline tier 1 support for TAPCO’s product and software management systems.

Responsibilities

Deliver exceptional customer support by resolving a broad range of inquiries and issues quickly and professionally
Take technical support calls, service inquiries, and post-order concerns with prompt responses
Provide tier 1 phone-based and remote assistance using technical tools; escalate more complex issues when required
Log and track cases through resolution, including progress updates and follow-up using ERP and CSM tools
Process sales and RMA orders accurately and efficiently while working toward timely issue resolution
Support both internal and external customers while meeting SLA targets
Meet individual sales and call handling quotas to support team goals
Find opportunities to streamline processes and improve the customer experience
Occasionally travel for in-state and out-of-state field work and training (up to 10%)
Perform additional duties assigned by the manager

Requirements

Proficiency with PC operations, including Windows OS, Microsoft Office Suite, file management, software installation, and remote support tools
Strong attention to detail with disciplined adherence to established processes
Ability to multitask effectively, prioritize work, and manage time in a fast-paced environment
Comfort working in customer-focused, results-driven settings
Clear verbal and written communication skills in English
Positive, respectful interpersonal style with strong customer focus
Technical capability with basic IP network understanding and related hardware/software knowledge
Ability to safely operate tools and equipment while communicating effectively across departments
Education: High school diploma, Associates degree in electronics, or consummate on-the-job experience in a technical support/service-related field

Technologies

Windows OS
Microsoft Office Suite
ERP
CSM

Benefits

10 Paid Holidays
Paid Vacation and Personal Time (starting day one)
Four Weeks of Paid Parental Leave with no waiting period
401K Plan with Employer Match (fully vested on day one)
Company-Funded Short-Term Disability
Insurance: Pet, Health, Vision, and Dental
Quarterly company events and lunches
Opportunity to participate in the Fun or Safety Committee

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1d ago

Product Technical Support Analyst

FIS Global Brown Deer, WI

Brown Deer, WI

1d ago

Full time Customer Support Technical Support Trust Accounting

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Job Description

FIS Global is seeking a Product Technical Support Analyst to support institutional outsourcing clients for its TrustDesk business objectives. Based onsite in Brown Deer, WI, this role acts as a central point of contact, managing day-to-day client service needs while coordinating with internal teams to keep service delivery timely and accurate.

In this position, you will oversee assigned client relationships, work through complex questions using research and cross-department communication, and help personnel at client institutions with everyday routines and financial processing tasks. Strong interpersonal skills and a calm, organized approach are essential for resolving issues and maintaining high customer satisfaction.

What you’ll do

Oversee the daily activity of assigned outsourcing relationships
Resolve complex problems through research and communication with other departments
Support client institution personnel with day-to-day routines and financial processing
Perform daily servicing activities with a focus on timeliness and accuracy
Monitor day-to-day client activity, partner with operations staff to maintain consistently high service levels, and take ownership for resolving client service-related issues
Coordinate with internal teams to support client relationships and ensure efficient service delivery

What you bring

3-5 years of recent experience in trust, securities, or operations
Client-facing and servicing experience with excellent interpersonal skills to drive customer satisfaction
Ability to establish and maintain effective working relationships with management, employees, clients, and public stakeholders (internally and externally)
A professional, calm demeanor for situations involving difficult clients
Solid organizational, leadership, decision-making, and problem-solving skills
Resourcefulness and proactivity in gathering information and sharing ideas
Proficiency in Microsoft Office and basic knowledge of how internal systems work
TrustDesk Trust Accounting System experience is preferred
Minimum education: High School Diploma

Tools and technologies

TrustDesk Trust Accounting System
Microsoft Office

About the team

The Client Services team serves as the primary point of contact between the company and its clients, supporting a seamless customer experience across the client lifecycle.
Team responsibilities include onboarding new customers, resolving service inquiries, providing product support, and coordinating with internal departments to address client needs.
Deep understanding of financial services and technology helps guide clients in maximizing value from the organization’s products and services.

Benefits

Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits

Added bonus if you have: Knowledge of FIS products and services. Some flexibility of hours is preferred.

Position type: Full time. Type of hire: Experienced (relevant combination of work and education).

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Support Jobs in Brown Deer, WI

Technical Support Specialist

Product Technical Support Analyst

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