Support Jobs in Camden, NJ

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Senior IT Help Desk Administrator

Holtec Camden, NJ

Camden, NJ

Today

$75k - $90k/yr Full time Senior Active Directory Azure Virtual Desktop

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Job Description

Holtec in Camden, NJ (hybrid) seeks a Senior IT Help Desk Administrator to support and maintain enterprise IT infrastructure across office and production environments, with a salary range of USD 75,000 - 90,000 per year.

Responsibilities

Minimum three years of experience, with five or more years in IT support, systems administration, or infrastructure management preferred.
Solid expertise in Windows 10/11 and Microsoft 365 administration.
Proficiency with Active Directory, including user management, permissions, and group policy administration.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent organizational, documentation, and communication abilities.

End-User & Helpdesk Support

Handle daily IT support requests via the company ticketing system, ManageEngine ServiceDesk or equivalent.
Troubleshoot and resolve issues involving Windows 10/11, Office 365, printers, and peripheral devices.
Provide on-site and remote support for staff at all organizational levels.
Manage Active Directory user accounts, passwords, and security groups.
Administer Office 365 licenses and mailboxes, including multi-factor authentication (MFA).
Install and configure approved software per corporate IT standards.
Maintain accurate asset inventories for hardware and software across multiple facilities.
Deliver user training and promote cybersecurity and proper system use.
Document and track all work in accordance with ITIL and company standards.

Technologies

Windows 10/11
Microsoft 365
Azure Virtual Desktop
Remote Desktop Services
Active Directory
Office 365
ManageEngine ServiceDesk
SolidWorks
Autodesk
MATLAB
Adobe
ITIL
Microsoft Intune
Windows Autopilot
Microsoft Teams devices

Benefits

Comprehensive medical, dental, and vision coverage with substantial employer premium contributions and Day 1 eligibility.
FLEX Program offering hybrid work options for eligible roles, aligned with business needs.
401(k) retirement plan with up to 5% employer match and immediate vesting.
Paid time off plus 11 paid holidays.
Wellness program with rewards for participation in company-supported health initiatives.
Commuter benefits for mass transit and commuter parking options.
Company-paid life and AD&D insurance.
Education assistance to support continued education and professional growth.
Employee assistance program and optional voluntary benefits, including disability, legal, identity theft, and additional insurance options.
Benefits eligibility varies by role, location, and employment status.

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