Senior IT Help Desk Administrator

Holtec in Camden, NJ (hybrid) seeks a Senior IT Help Desk Administrator to support and maintain enterprise IT infrastructure across office and production environments, with a salary range of USD 75,000 - 90,000 per year.

Responsibilities

• Minimum three years of experience, with five or more years in IT support, systems administration, or infrastructure management preferred.
• Solid expertise in Windows 10/11 and Microsoft 365 administration.
• Proficiency with Active Directory, including user management, permissions, and group policy administration.
• Strong troubleshooting skills across hardware, software, and network environments.
• Excellent organizational, documentation, and communication abilities.

End-User & Helpdesk Support

• Handle daily IT support requests via the company ticketing system, ManageEngine ServiceDesk or equivalent.
• Troubleshoot and resolve issues involving Windows 10/11, Office 365, printers, and peripheral devices.
• Provide on-site and remote support for staff at all organizational levels.
• Manage Active Directory user accounts, passwords, and security groups.
• Administer Office 365 licenses and mailboxes, including multi-factor authentication (MFA).
• Install and configure approved software per corporate IT standards.
• Maintain accurate asset inventories for hardware and software across multiple facilities.
• Deliver user training and promote cybersecurity and proper system use.
• Document and track all work in accordance with ITIL and company standards.

Technologies

• Windows 10/11
• Microsoft 365
• Azure Virtual Desktop
• Remote Desktop Services
• Active Directory
• Office 365
• ManageEngine ServiceDesk
• SolidWorks
• Autodesk
• MATLAB
• Adobe
• ITIL
• Microsoft Intune
• Windows Autopilot
• Microsoft Teams devices

Benefits

• Comprehensive medical, dental, and vision coverage with substantial employer premium contributions and Day 1 eligibility.
• FLEX Program offering hybrid work options for eligible roles, aligned with business needs.
• 401(k) retirement plan with up to 5% employer match and immediate vesting.
• Paid time off plus 11 paid holidays.
• Wellness program with rewards for participation in company-supported health initiatives.
• Commuter benefits for mass transit and commuter parking options.
• Company-paid life and AD&D insurance.
• Education assistance to support continued education and professional growth.
• Employee assistance program and optional voluntary benefits, including disability, legal, identity theft, and additional insurance options.
• Benefits eligibility varies by role, location, and employment status.