Support Jobs in Chesterfield, MO

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4d ago

Helpdesk Associate

Linxup Chesterfield, MO 🇺🇸 Remote

Chesterfield, MO

4d ago

Full time Contact Center CRM Customer Service

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Job Description

Benefits and work culture

Based in Chesterfield, Missouri with remote work flexibility, this Helpdesk Associate role supports Tier 1 help for small and mid-sized business customers, handling inquiries via phone, chat, and email on a Monday through Friday schedule. You will troubleshoot Linxup devices and contribute to a collaborative, growth-minded team environment.

Base Salary with competitive compensation
Medical, Dental, Vision, Life insurance and a 401(k) plan
20 Flex Days (PTO)

Responsibilities

Communicate effectively with customers via phone, chat, and email
Greet every contact warmly and courteously to support customer satisfaction
Clarify requirements, probe for understanding, and provide first contact resolutions
Confirm customer understanding of solutions and provide additional education to prevent repeat issues
De-escalate calls through active listening and positive positioning to achieve positive outcomes for customers and the company
Deliver superior technical support for all Linxup branded products and build lasting relationships with internal and external customers
Engage with at-risk customers to help retain them
Identify opportunities to increase account value by educating customers on relevant products
Other duties as assigned

Requirements

1+ years of experience in a helpdesk, contact center, or support role
Technical troubleshooting experience in GPS or a comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
Retention experience
Excellent written and verbal communication skills
Exceptional customer service skills
Strong technical aptitude and experience triaging technical issues
Ability to learn quickly in a non-traditional training environment
Organized with strong attention to detail
Strong work ethic, adaptable to change, and able to think conceptually
Positive attitude with flexibility to meet individual customer needs while maintaining a positive business relationship
Fast and accurate typing ability
Flexibility with scheduling

Technologies

Salesforce
Voice over IP (VoIP)
Video conferencing

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