Chesterfield, MO

Support Jobs in Chesterfield, MO

4 jobs found

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Today

Helpdesk Associate

Linxup Chesterfield, MO 🇺🇸 Remote

Chesterfield, MO

Today

Full time Customer Service Customer Support Help Desk Support

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Job Description

The Helpdesk Associate at Linxup delivers Tier 1 helpdesk support to small and midsize business customers, acting as a customer-facing point of contact for the company. In this role, you will troubleshoot Linxup devices, work to resolve issues quickly, document customer interactions for business use, and help protect long-term customer relationships through education and de-escalation.

What you’ll do

Communicate with customers via phone, chat, and email, answering inbound inquiries including calls, chats, emails, and cases
Greet every contact warmly and courteously to support customer satisfaction
Clarify customer requirements by probing for and confirming understanding of the problem, then provide first-contact resolutions
Confirm the customer understands the solution and provide additional education to help prevent call backs on the same issue
De-escalate calls using active listening and positive positioning to support a positive outcome for both the customer and the company
Provide superior technical support on Linxup branded products while building long-term relationships with internal and external customers
Work to save customers who are considering ending their relationship with Linxup
Find opportunities to increase revenue by educating customers on new or existing products Linxup offers
Document all interactions for business use
Perform other duties as assigned

What you’ll bring

1+ years of experience in a helpdesk contact center or support role
Technical troubleshooting experience in GPS or a comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
Retention experience
Excellent written and verbal communication skills
Exceptional customer service skills
Strong technical aptitude and/or experience triaging technical issues
Ability to learn fast in a non-traditional training environment
Strong organization and attention to detail
Strong work ethic with the ability to adapt quickly and think conceptually
Positive attitude, with the ability to flex your approach to meet individual customer needs while maintaining a positive business relationship
Ability to type well and at a fast pace
Flexibility on schedules

Tools and technologies

Salesforce
Voice over IP (VoIP)
Video conferencing

Work setup and schedule

Remote flexibility is available, and remote work may be required due to business needs
Scheduled hours are Monday through Friday
Must have a private workspace at home to ensure productivity and customer information security
Must maintain an internet connection that supports productivity, including requirements related to VoIP phone systems, internal systems, and video conferencing

Benefits

Base salary
Medical, dental, vision, life, and 401(k) benefits
Paid Time Off (PTO)

This specialized form of helpdesk support uses both service and technical skills to focus on what is best for the customer. You will be responsible for ensuring customers remain loyal to the brand by delivering Tier 1 troubleshooting and guidance across Linxup devices while minimizing gaps in coverage.

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2mo ago

Desktop Support Technician 1

Daikin TMi Holdings LLC Chesterfield, MO

Chesterfield, MO

2mo ago Closed

Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

On-site Desktop Support Technician 1 at Daikin TMi Holdings LLC in Chesterfield, Missouri, responsible for investigating and resolving user software and hardware problems, imaging and deploying hardware, and installing software requested by users, with after-hours on-call rotation.

Responsibilities

Manage and coordinate desktop resolutions reported through the problem tracking system.
Resolve reported desktop/laptop hardware problems.
Timely customer follow-up and status reports until issues/tasks are resolved
Manage online ticket system
Responsible for Desktop Support requirements to meet and maintain the Service Level Agreements (SLA).
Review and resolve escalated customer problems
Follow through with other IT teams to track the status of the issues
Document all actions taken to resolve customer requests in call tracking system
Troubleshoot hardware, software, and technical issues
Analyze issues
Resolve issues
Track issues
Escalate issues
Accurately document issues
Support features, functionality, and usage of applications
Support the Manufacturing facility environment including thin clients, scanners, monitors, printers, etc.
Cross-training with other groups as assigned
Train users
Analyze, interpret, and escalate problems to other IT teams
Review escalated tickets to determine root-cause analysis
Provide after-hours on-call support on a rotational basis
Investigate and implement solutions to problems dealing with terminals, laptops, printers etc.
Setup, install, and maintain hardware
Applies practical knowledge of job area typically obtained through advanced education and work experience
Perform additional projects/duties to support ongoing business needs.

Requirements

A+ certification or PC hardware repair experience
Excellent written and verbal skills
Must be PC literate and be able to support Microsoft Office products (Access, Word, Excel, Power Point, etc).
Ability to document work in progress
Excellent customer service skills
Ability to analyze, trouble shoot and solve problems.
Ability to work well with team members/customers and diffuse volatile issues
Effective organizational and time management skills
Experience with endpoint preferred
Encryption software knowledge is a plus
Knowledge of application upgrades, roll outs, and anti-virus software
Ability to apply good judgement, strong work ethics and integrity on the job.
Microsoft certification or equivalent preferred

Technologies

Microsoft Office
Anti-virus software

Benefits

Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth Opportunities - there is immense opportunities to grow your career
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide

Nature and scope

Works within well-defined instructions
Uses established procedures and works under supervision to perform assigned tasks
Work is closely supervised

Physical requirements / work environment

Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports to

MANAGER, DESKTOP SUPPORT

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights poster from the Department of Labor.

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3mo ago

Bilingual Helpdesk Associate

Linxup Chesterfield, MO

Chesterfield, MO

3mo ago Closed

Full time Bilingual Contact Center Customer Service

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Join Linxup in a hybrid Chesterfield, MO role that blends flexibility with a strong service culture. The Bilingual Helpdesk Associate provides Tier 1 support to MOTO consumer and Linxup small business customers in English and Spanish, handling general inquiries, activations and cancellations with a remote-friendly schedule.

The position offers an hourly wage with monthly bonus potential, along with a comprehensive benefits package. You’ll have access to Medical, Dental, Vision, Life and 401(k) benefits, plus 20 Flex Days (PTO). This role sits in a fast-paced contact center that values work-life balance to support ongoing growth and professional success.

Responsibilities

Communicate effectively with customers via phone and email in both English and Spanish
Assist with translation on special projects
Provide a warm, courteous greeting to every contact to drive customer satisfaction
Clarify requirements, probe for understanding, and deliver first contact resolutions
Confirm understanding of the solution and offer additional education to prevent repeated issues
De-escalate conversations through active listening and constructive messaging to reach a positive outcome for all parties
Deliver reliable technical support across all products and cultivate long-term relationships with internal and external customers
Retain customers who are considering ending their relationship with MOTO and Linxup
Perform other duties as assigned

Requirements

Excellent written and verbal communication skills
Exceptional customer service abilities
Strong technical aptitude and experience triaging technical issues
Ability to learn quickly in a non-traditional training environment
Highly organized with meticulous attention to detail
Strong work ethic, adaptability to change, and conceptual thinking
Ability to type quickly and accurately
Flexible on scheduling
Minimum 1 year of experience in a related role

Technologies

Salesforce
NetSuite
Voice over IP (VoIP) systems

Benefits

Hourly salary with monthly bonus potential
Medical, Dental, Vision, Life and 401(k) benefits
20 Flex Days (PTO)

Work Environment

Contact center setting
Fast-paced environment with opportunities for growth and rewards
Company emphasis on work-life balance to support peak performance professionally and personally

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3mo ago

Helpdesk Associate

Linxup Chesterfield, MO 🇺🇸 Remote

Chesterfield, MO

3mo ago Closed

Full time Contact Center CRM Customer Service

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

Benefits and work culture

Based in Chesterfield, Missouri with remote work flexibility, this Helpdesk Associate role supports Tier 1 help for small and mid-sized business customers, handling inquiries via phone, chat, and email on a Monday through Friday schedule. You will troubleshoot Linxup devices and contribute to a collaborative, growth-minded team environment.

Base Salary with competitive compensation
Medical, Dental, Vision, Life insurance and a 401(k) plan
20 Flex Days (PTO)

Responsibilities

Communicate effectively with customers via phone, chat, and email
Greet every contact warmly and courteously to support customer satisfaction
Clarify requirements, probe for understanding, and provide first contact resolutions
Confirm customer understanding of solutions and provide additional education to prevent repeat issues
De-escalate calls through active listening and positive positioning to achieve positive outcomes for customers and the company
Deliver superior technical support for all Linxup branded products and build lasting relationships with internal and external customers
Engage with at-risk customers to help retain them
Identify opportunities to increase account value by educating customers on relevant products
Other duties as assigned

Requirements

1+ years of experience in a helpdesk, contact center, or support role
Technical troubleshooting experience in GPS or a comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
Retention experience
Excellent written and verbal communication skills
Exceptional customer service skills
Strong technical aptitude and experience triaging technical issues
Ability to learn quickly in a non-traditional training environment
Organized with strong attention to detail
Strong work ethic, adaptable to change, and able to think conceptually
Positive attitude with flexibility to meet individual customer needs while maintaining a positive business relationship
Fast and accurate typing ability
Flexibility with scheduling

Technologies

Salesforce
Voice over IP (VoIP)
Video conferencing

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Support Jobs in Chesterfield, MO

Helpdesk Associate

Desktop Support Technician 1

Bilingual Helpdesk Associate

Helpdesk Associate

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