Bilingual Helpdesk Associate

Join Linxup in a hybrid Chesterfield, MO role that blends flexibility with a strong service culture. The Bilingual Helpdesk Associate provides Tier 1 support to MOTO consumer and Linxup small business customers in English and Spanish, handling general inquiries, activations and cancellations with a remote-friendly schedule.

The position offers an hourly wage with monthly bonus potential, along with a comprehensive benefits package. You’ll have access to Medical, Dental, Vision, Life and 401(k) benefits, plus 20 Flex Days (PTO). This role sits in a fast-paced contact center that values work-life balance to support ongoing growth and professional success.

Responsibilities

• Communicate effectively with customers via phone and email in both English and Spanish
• Assist with translation on special projects
• Provide a warm, courteous greeting to every contact to drive customer satisfaction
• Clarify requirements, probe for understanding, and deliver first contact resolutions
• Confirm understanding of the solution and offer additional education to prevent repeated issues
• De-escalate conversations through active listening and constructive messaging to reach a positive outcome for all parties
• Deliver reliable technical support across all products and cultivate long-term relationships with internal and external customers
• Retain customers who are considering ending their relationship with MOTO and Linxup
• Perform other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Exceptional customer service abilities
• Strong technical aptitude and experience triaging technical issues
• Ability to learn quickly in a non-traditional training environment
• Highly organized with meticulous attention to detail
• Strong work ethic, adaptability to change, and conceptual thinking
• Ability to type quickly and accurately
• Flexible on scheduling
• Minimum 1 year of experience in a related role

Technologies

• Salesforce
• NetSuite
• Voice over IP (VoIP) systems

Benefits

• Hourly salary with monthly bonus potential
• Medical, Dental, Vision, Life and 401(k) benefits
• 20 Flex Days (PTO)

Work Environment

• Contact center setting
• Fast-paced environment with opportunities for growth and rewards
• Company emphasis on work-life balance to support peak performance professionally and personally