Support Jobs in Conyers, GA

1 job found

Include remote jobs

7d ago

IT Help Desk Analyst

SilverXis Conyers, GA

Conyers, GA

7d ago

$19 - $20/hr Contract Active Directory Application Support Computer Skills

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Job Description

Join SilverXis as an on-site IT Help Desk Analyst in Conyers, GA. This contract role offers an hourly rate of $19.00 to $20.00 and hands-on experience delivering first-line external customer support. You will handle tasks such as password resets, online account management, and provisioning of mobile driver’s licenses in a high-volume environment.

Benefits

Competitive pay: $19.00 - $20.00 per hour
Onsite location: Conyers, GA
Contract role: Readily accessible entry point to develop frontline IT support skills

Responsibilities

Monitor and support the daily performance of computer systems and applications
Answer user inquiries about software or hardware operation to resolve issues
Track ticket queues, route tickets to appropriate internal and external staff, and escalate until resolved
Consult with users or run diagnostics to investigate problems and provide technical assistance

Requirements

Six months of experience handling customers, questions, complaints, or information in a call center environment
2+ years as a Helpdesk Technician with hands-on troubleshooting for Outlook, MS Office, Windows 7 and Windows 10
Vocational/Technical degree in computer applications, computer technology, or a closely related field from an accredited college
Knowledge of Apple iOS
Active Directory knowledge
Experience monitoring ticket queues and escalating tickets outside SLA until resolved
Ability to install and perform minor repairs to hardware, software, or peripherals per specifications
Bilingual in Spanish
IT Help Desk or Call Center experience

Technologies

Outlook
MS Office
Windows 7
Windows 10
Apple iOS
Active Directory

Location and Employment Type

Location: Conyers, GA (onsite)

Employment type: Contract

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