Conyers, GA

Support Jobs in Conyers, GA

2 jobs found

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11d ago

Level 1 Help Desk Analyst

Software Technology Inc Conyers, GA

Conyers, GA

11d ago

Full time Active Directory Computer Skills Customer Support

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Job Description

The Level 1 Help Desk Analyst provides frontline IT support onsite in Conyers, GA, handling ticket management and basic hardware and software troubleshooting to support Software Technology Inc.

Responsibilities

Monitor ticket queues to track ongoing requests and ensure timely handling.
Assign tickets to appropriate internal or external support staff based on issue type and expertise.
Escalate tickets outside of service level agreements until they are resolved.
Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.

Requirements

A vocational or technical degree in computer applications, computer technology, or a closely related area from an accredited college.
Experience as a Help Desk Technician with hands-on knowledge resolving issues with Outlook, MS Office, Windows 7 and Windows 10, and Active Directory.
Bilingual in Spanish.
IT Help Desk Call Center experience.

Technologies

Outlook
MS Office
Windows 7
Windows 10
Active Directory

Education

Minimum education: Vocational or technical degree in computer applications or a related field from an accredited college.

Location

Conyers, GA (onsite)

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1mo ago

IT Help Desk Analyst

SilverXis Conyers, GA

Conyers, GA

1mo ago Closed

$19 - $20/hr Contract Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

Join SilverXis as an on-site IT Help Desk Analyst in Conyers, GA. This contract role offers an hourly rate of $19.00 to $20.00 and hands-on experience delivering first-line external customer support. You will handle tasks such as password resets, online account management, and provisioning of mobile driver’s licenses in a high-volume environment.

Benefits

Competitive pay: $19.00 - $20.00 per hour
Onsite location: Conyers, GA
Contract role: Readily accessible entry point to develop frontline IT support skills

Responsibilities

Monitor and support the daily performance of computer systems and applications
Answer user inquiries about software or hardware operation to resolve issues
Track ticket queues, route tickets to appropriate internal and external staff, and escalate until resolved
Consult with users or run diagnostics to investigate problems and provide technical assistance

Requirements

Six months of experience handling customers, questions, complaints, or information in a call center environment
2+ years as a Helpdesk Technician with hands-on troubleshooting for Outlook, MS Office, Windows 7 and Windows 10
Vocational/Technical degree in computer applications, computer technology, or a closely related field from an accredited college
Knowledge of Apple iOS
Active Directory knowledge
Experience monitoring ticket queues and escalating tickets outside SLA until resolved
Ability to install and perform minor repairs to hardware, software, or peripherals per specifications
Bilingual in Spanish
IT Help Desk or Call Center experience

Technologies

Outlook
MS Office
Windows 7
Windows 10
Apple iOS
Active Directory

Location and Employment Type

Location: Conyers, GA (onsite)

Employment type: Contract

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Support Jobs in Conyers, GA

Level 1 Help Desk Analyst

IT Help Desk Analyst

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